fix: tornar suite da API compativel com MVE audit

Controllers/BillingController.cs

@@ -10,7 +10,7 @@ namespace line_gestao_api.Controllers
 {
     [ApiController]
     [Route("api/[controller]")]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin,financeiro")]
     public class BillingController : ControllerBase
     {
         private readonly AppDbContext _db;
@@ -197,7 +197,7 @@ namespace line_gestao_api.Controllers
         }
 
         [HttpPut("{id:guid}")]
-        [Authorize(Roles = "sysadmin,gestor")]
+        [Authorize(Roles = "sysadmin")]
         public async Task<IActionResult> Update(Guid id, [FromBody] UpdateBillingClientRequest req)
         {
             var x = await _db.BillingClients.FirstOrDefaultAsync(a => a.Id == id);
@@ -230,7 +230,7 @@ namespace line_gestao_api.Controllers
         }
 
         [HttpDelete("{id:guid}")]
-        [Authorize(Roles = "sysadmin,gestor")]
+        [Authorize(Roles = "sysadmin")]
         public async Task<IActionResult> Delete(Guid id)
         {
             var x = await _db.BillingClients.FirstOrDefaultAsync(a => a.Id == id);

Controllers/ChipsVirgensController.cs

@@ -11,7 +11,7 @@ namespace line_gestao_api.Controllers
 {
     [ApiController]
     [Route("api/chips-virgens")]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin,gestor,financeiro")]
     public class ChipsVirgensController : ControllerBase
     {
         private readonly AppDbContext _db;

Controllers/ControleRecebidosController.cs

@@ -11,7 +11,7 @@ namespace line_gestao_api.Controllers
 {
     [ApiController]
     [Route("api/controle-recebidos")]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin,gestor,financeiro")]
     public class ControleRecebidosController : ControllerBase
     {
         private readonly AppDbContext _db;

Controllers/DashboardGeralController.cs

@@ -18,9 +18,9 @@ namespace line_gestao_api.Controllers
         }
 
         [HttpGet("insights")]
-        public async Task<ActionResult<GeralDashboardInsightsDto>> GetInsights()
+        public async Task<ActionResult<GeralDashboardInsightsDto>> GetInsights([FromQuery] string? operadora = null)
         {
-            var dto = await _service.GetInsightsAsync();
+            var dto = await _service.GetInsightsAsync(operadora);
             return Ok(dto);
         }
     }

Controllers/HistoricoController.cs

@@ -1,19 +1,38 @@
 using System.Text.Json;
 using line_gestao_api.Data;
 using line_gestao_api.Dtos;
+using line_gestao_api.Models;
 using line_gestao_api.Services;
 using Microsoft.AspNetCore.Authorization;
 using Microsoft.AspNetCore.Mvc;
 using Microsoft.EntityFrameworkCore;
 using System.Globalization;
+using System.Text;
 
 namespace line_gestao_api.Controllers;
 
 [ApiController]
 [Route("api/historico")]
-[Authorize(Roles = "sysadmin,gestor")]
+[Authorize(Roles = "sysadmin,gestor,financeiro")]
 public class HistoricoController : ControllerBase
 {
+    private static readonly HashSet<string> LineRelatedEntities = new(StringComparer.OrdinalIgnoreCase)
+    {
+        nameof(MobileLine),
+        nameof(MuregLine),
+        nameof(TrocaNumeroLine),
+        nameof(VigenciaLine),
+        nameof(ParcelamentoLine)
+    };
+
+    private static readonly HashSet<string> ChipRelatedEntities = new(StringComparer.OrdinalIgnoreCase)
+    {
+        nameof(MobileLine),
+        nameof(TrocaNumeroLine),
+        nameof(ChipVirgemLine),
+        nameof(ControleRecebidoLine)
+    };
+
     private readonly AppDbContext _db;
 
     public HistoricoController(AppDbContext db)
@@ -121,11 +140,224 @@ public class HistoricoController : ControllerBase
             Page = page,
             PageSize = pageSize,
             Total = total,
-            Items = items.Select(ToDto).ToList()
+            Items = items.Select(log => ToDto(log)).ToList()
         });
     }
 
-    private static AuditLogDto ToDto(Models.AuditLog log)
+    [HttpGet("linhas")]
+    public async Task<ActionResult<PagedResult<AuditLogDto>>> GetLineHistory(
+        [FromQuery] string? line,
+        [FromQuery] string? pageName,
+        [FromQuery] string? action,
+        [FromQuery] string? user,
+        [FromQuery] string? search,
+        [FromQuery] DateTime? dateFrom,
+        [FromQuery] DateTime? dateTo,
+        [FromQuery] int page = 1,
+        [FromQuery] int pageSize = 20)
+    {
+        page = page < 1 ? 1 : page;
+        pageSize = pageSize < 1 ? 20 : pageSize;
+
+        var lineTerm = (line ?? string.Empty).Trim();
+        var normalizedLineDigits = DigitsOnly(lineTerm);
+        var hasLineFilter = !string.IsNullOrWhiteSpace(lineTerm) || !string.IsNullOrWhiteSpace(normalizedLineDigits);
+
+        var q = _db.AuditLogs
+            .AsNoTracking()
+            .Where(x => LineRelatedEntities.Contains(x.EntityName))
+            .Where(x =>
+                !EF.Functions.ILike(x.RequestPath ?? "", "%import-excel%") ||
+                x.Page == AuditLogBuilder.SpreadsheetImportPageName);
+
+        if (!string.IsNullOrWhiteSpace(pageName))
+        {
+            var p = pageName.Trim();
+            q = q.Where(x => EF.Functions.ILike(x.Page, $"%{p}%"));
+        }
+
+        if (!string.IsNullOrWhiteSpace(action))
+        {
+            var a = action.Trim().ToUpperInvariant();
+            q = q.Where(x => x.Action == a);
+        }
+
+        if (!string.IsNullOrWhiteSpace(user))
+        {
+            var u = user.Trim();
+            q = q.Where(x =>
+                EF.Functions.ILike(x.UserName ?? "", $"%{u}%") ||
+                EF.Functions.ILike(x.UserEmail ?? "", $"%{u}%"));
+        }
+
+        if (dateFrom.HasValue)
+        {
+            var fromUtc = ToUtc(dateFrom.Value);
+            q = q.Where(x => x.OccurredAtUtc >= fromUtc);
+        }
+
+        if (dateTo.HasValue)
+        {
+            var toUtc = ToUtc(dateTo.Value);
+            if (dateTo.Value.TimeOfDay == TimeSpan.Zero)
+            {
+                toUtc = toUtc.Date.AddDays(1).AddTicks(-1);
+            }
+
+            q = q.Where(x => x.OccurredAtUtc <= toUtc);
+        }
+
+        var candidateLogs = await q
+            .OrderByDescending(x => x.OccurredAtUtc)
+            .ThenByDescending(x => x.Id)
+            .ToListAsync();
+
+        var searchTerm = (search ?? string.Empty).Trim();
+        var searchDigits = DigitsOnly(searchTerm);
+        var matchedLogs = new List<(AuditLog Log, List<AuditFieldChangeDto> Changes)>();
+
+        foreach (var log in candidateLogs)
+        {
+            var changes = ParseChanges(log.ChangesJson);
+            if (hasLineFilter && !MatchesLine(log, changes, lineTerm, normalizedLineDigits))
+            {
+                continue;
+            }
+
+            if (!string.IsNullOrWhiteSpace(searchTerm) && !MatchesSearch(log, changes, searchTerm, searchDigits))
+            {
+                continue;
+            }
+
+            matchedLogs.Add((log, changes));
+        }
+
+        var total = matchedLogs.Count;
+        var items = matchedLogs
+            .Skip((page - 1) * pageSize)
+            .Take(pageSize)
+            .Select(x => ToDto(x.Log, x.Changes))
+            .ToList();
+
+        return Ok(new PagedResult<AuditLogDto>
+        {
+            Page = page,
+            PageSize = pageSize,
+            Total = total,
+            Items = items
+        });
+    }
+
+    [HttpGet("chips")]
+    public async Task<ActionResult<PagedResult<AuditLogDto>>> GetChipHistory(
+        [FromQuery] string? chip,
+        [FromQuery] string? pageName,
+        [FromQuery] string? action,
+        [FromQuery] string? user,
+        [FromQuery] string? search,
+        [FromQuery] DateTime? dateFrom,
+        [FromQuery] DateTime? dateTo,
+        [FromQuery] int page = 1,
+        [FromQuery] int pageSize = 20)
+    {
+        page = page < 1 ? 1 : page;
+        pageSize = pageSize < 1 ? 20 : pageSize;
+
+        var chipTerm = (chip ?? string.Empty).Trim();
+        var normalizedChipDigits = DigitsOnly(chipTerm);
+        var hasChipFilter = !string.IsNullOrWhiteSpace(chipTerm) || !string.IsNullOrWhiteSpace(normalizedChipDigits);
+
+        var q = _db.AuditLogs
+            .AsNoTracking()
+            .Where(x => ChipRelatedEntities.Contains(x.EntityName))
+            .Where(x =>
+                !EF.Functions.ILike(x.RequestPath ?? "", "%import-excel%") ||
+                x.Page == AuditLogBuilder.SpreadsheetImportPageName);
+
+        if (!string.IsNullOrWhiteSpace(pageName))
+        {
+            var p = pageName.Trim();
+            q = q.Where(x => EF.Functions.ILike(x.Page, $"%{p}%"));
+        }
+
+        if (!string.IsNullOrWhiteSpace(action))
+        {
+            var a = action.Trim().ToUpperInvariant();
+            q = q.Where(x => x.Action == a);
+        }
+
+        if (!string.IsNullOrWhiteSpace(user))
+        {
+            var u = user.Trim();
+            q = q.Where(x =>
+                EF.Functions.ILike(x.UserName ?? "", $"%{u}%") ||
+                EF.Functions.ILike(x.UserEmail ?? "", $"%{u}%"));
+        }
+
+        if (dateFrom.HasValue)
+        {
+            var fromUtc = ToUtc(dateFrom.Value);
+            q = q.Where(x => x.OccurredAtUtc >= fromUtc);
+        }
+
+        if (dateTo.HasValue)
+        {
+            var toUtc = ToUtc(dateTo.Value);
+            if (dateTo.Value.TimeOfDay == TimeSpan.Zero)
+            {
+                toUtc = toUtc.Date.AddDays(1).AddTicks(-1);
+            }
+
+            q = q.Where(x => x.OccurredAtUtc <= toUtc);
+        }
+
+        var candidateLogs = await q
+            .OrderByDescending(x => x.OccurredAtUtc)
+            .ThenByDescending(x => x.Id)
+            .ToListAsync();
+
+        var searchTerm = (search ?? string.Empty).Trim();
+        var searchDigits = DigitsOnly(searchTerm);
+        var matchedLogs = new List<(AuditLog Log, List<AuditFieldChangeDto> Changes)>();
+
+        foreach (var log in candidateLogs)
+        {
+            var changes = ParseChanges(log.ChangesJson);
+            if (!HasChipContext(log, changes))
+            {
+                continue;
+            }
+
+            if (hasChipFilter && !MatchesChip(log, changes, chipTerm, normalizedChipDigits))
+            {
+                continue;
+            }
+
+            if (!string.IsNullOrWhiteSpace(searchTerm) && !MatchesSearch(log, changes, searchTerm, searchDigits))
+            {
+                continue;
+            }
+
+            matchedLogs.Add((log, changes));
+        }
+
+        var total = matchedLogs.Count;
+        var items = matchedLogs
+            .Skip((page - 1) * pageSize)
+            .Take(pageSize)
+            .Select(x => ToDto(x.Log, x.Changes))
+            .ToList();
+
+        return Ok(new PagedResult<AuditLogDto>
+        {
+            Page = page,
+            PageSize = pageSize,
+            Total = total,
+            Items = items
+        });
+    }
+
+    private static AuditLogDto ToDto(AuditLog log, List<AuditFieldChangeDto>? parsedChanges = null)
     {
         return new AuditLogDto
         {
@@ -142,7 +374,7 @@ public class HistoricoController : ControllerBase
             RequestPath = log.RequestPath,
             RequestMethod = log.RequestMethod,
             IpAddress = log.IpAddress,
-            Changes = ParseChanges(log.ChangesJson)
+            Changes = parsedChanges ?? ParseChanges(log.ChangesJson)
         };
     }
 
@@ -173,6 +405,162 @@ public class HistoricoController : ControllerBase
         return DateTime.SpecifyKind(value, DateTimeKind.Utc);
     }
 
+    private static bool MatchesLine(
+        AuditLog log,
+        List<AuditFieldChangeDto> changes,
+        string lineTerm,
+        string normalizedLineDigits)
+    {
+        if (MatchesTerm(log.EntityLabel, lineTerm, normalizedLineDigits) ||
+            MatchesTerm(log.EntityId, lineTerm, normalizedLineDigits))
+        {
+            return true;
+        }
+
+        foreach (var change in changes)
+        {
+            if (MatchesTerm(change.Field, lineTerm, normalizedLineDigits) ||
+                MatchesTerm(change.OldValue, lineTerm, normalizedLineDigits) ||
+                MatchesTerm(change.NewValue, lineTerm, normalizedLineDigits))
+            {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    private static bool MatchesSearch(
+        AuditLog log,
+        List<AuditFieldChangeDto> changes,
+        string searchTerm,
+        string searchDigits)
+    {
+        if (MatchesTerm(log.UserName, searchTerm, searchDigits) ||
+            MatchesTerm(log.UserEmail, searchTerm, searchDigits) ||
+            MatchesTerm(log.Action, searchTerm, searchDigits) ||
+            MatchesTerm(log.Page, searchTerm, searchDigits) ||
+            MatchesTerm(log.EntityName, searchTerm, searchDigits) ||
+            MatchesTerm(log.EntityId, searchTerm, searchDigits) ||
+            MatchesTerm(log.EntityLabel, searchTerm, searchDigits) ||
+            MatchesTerm(log.RequestMethod, searchTerm, searchDigits) ||
+            MatchesTerm(log.RequestPath, searchTerm, searchDigits) ||
+            MatchesTerm(log.IpAddress, searchTerm, searchDigits))
+        {
+            return true;
+        }
+
+        foreach (var change in changes)
+        {
+            if (MatchesTerm(change.Field, searchTerm, searchDigits) ||
+                MatchesTerm(change.OldValue, searchTerm, searchDigits) ||
+                MatchesTerm(change.NewValue, searchTerm, searchDigits))
+            {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    private static bool MatchesChip(
+        AuditLog log,
+        List<AuditFieldChangeDto> changes,
+        string chipTerm,
+        string normalizedChipDigits)
+    {
+        if (MatchesTerm(log.EntityLabel, chipTerm, normalizedChipDigits) ||
+            MatchesTerm(log.EntityId, chipTerm, normalizedChipDigits))
+        {
+            return true;
+        }
+
+        foreach (var change in changes)
+        {
+            if (MatchesTerm(change.Field, chipTerm, normalizedChipDigits) ||
+                MatchesTerm(change.OldValue, chipTerm, normalizedChipDigits) ||
+                MatchesTerm(change.NewValue, chipTerm, normalizedChipDigits))
+            {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    private static bool HasChipContext(AuditLog log, List<AuditFieldChangeDto> changes)
+    {
+        if ((log.EntityName ?? string.Empty).Equals(nameof(ChipVirgemLine), StringComparison.OrdinalIgnoreCase) ||
+            (log.Page ?? string.Empty).Contains("chip", StringComparison.OrdinalIgnoreCase))
+        {
+            return true;
+        }
+
+        foreach (var change in changes)
+        {
+            var normalizedField = NormalizeField(change.Field);
+            if (normalizedField is "chip" or "iccid" or "numerodochip")
+            {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    private static bool MatchesTerm(string? source, string term, string digitsTerm)
+    {
+        if (string.IsNullOrWhiteSpace(source))
+        {
+            return false;
+        }
+
+        if (!string.IsNullOrWhiteSpace(term) &&
+            source.Contains(term, StringComparison.OrdinalIgnoreCase))
+        {
+            return true;
+        }
+
+        if (string.IsNullOrWhiteSpace(digitsTerm))
+        {
+            return false;
+        }
+
+        var sourceDigits = DigitsOnly(source);
+        if (string.IsNullOrWhiteSpace(sourceDigits))
+        {
+            return false;
+        }
+
+        return sourceDigits.Contains(digitsTerm, StringComparison.Ordinal);
+    }
+
+    private static string NormalizeField(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        return new string(value
+            .Normalize(NormalizationForm.FormD)
+            .Where(ch => CharUnicodeInfo.GetUnicodeCategory(ch) != UnicodeCategory.NonSpacingMark)
+            .Where(char.IsLetterOrDigit)
+            .Select(char.ToLowerInvariant)
+            .ToArray());
+    }
+
+    private static string DigitsOnly(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        var chars = value.Where(char.IsDigit).ToArray();
+        return chars.Length == 0 ? string.Empty : new string(chars);
+    }
+
     private static bool TryParseSearchDateUtcStart(string value, out DateTime utcStart)
     {
         utcStart = default;

Controllers/MuregController.cs

@@ -183,7 +183,7 @@ namespace line_gestao_api.Controllers
             public string? LinhaAntiga { get; set; }   // opcional (snapshot)
             public string? LinhaNova { get; set; }     // opcional
             public string? ICCID { get; set; }         // opcional
-            public DateTime? DataDaMureg { get; set; } // opcional
+            public DateTime? DataDaMureg { get; set; } // ignorado no create (sistema define automaticamente)
         }
 
         [HttpPost]
@@ -234,7 +234,8 @@ namespace line_gestao_api.Controllers
                 LinhaAntiga = linhaAntigaSnapshot,
                 LinhaNova = linhaNova,
                 ICCID = iccid,
-                DataDaMureg = ToUtc(req.DataDaMureg),
+                // Data automática no momento da criação da Mureg
+                DataDaMureg = now,
                 CreatedAt = now,
                 UpdatedAt = now
             };

Controllers/MveAuditController.cs

@@ -0,0 +1,74 @@
+using line_gestao_api.Dtos;
+using line_gestao_api.Services;
+using Microsoft.AspNetCore.Authorization;
+using Microsoft.AspNetCore.Http;
+using Microsoft.AspNetCore.Mvc;
+
+namespace line_gestao_api.Controllers;
+
+[ApiController]
+[Route("api/mve-audit")]
+[Authorize(Roles = "sysadmin,gestor")]
+public class MveAuditController : ControllerBase
+{
+    private readonly MveAuditService _mveAuditService;
+
+    public MveAuditController(MveAuditService mveAuditService)
+    {
+        _mveAuditService = mveAuditService;
+    }
+
+    public sealed class MveAuditUploadForm
+    {
+        public IFormFile File { get; set; } = default!;
+    }
+
+    [HttpPost("preview")]
+    [Consumes("multipart/form-data")]
+    [RequestSizeLimit(20_000_000)]
+    public async Task<ActionResult<MveAuditRunDto>> Preview(
+        [FromForm] MveAuditUploadForm form,
+        CancellationToken cancellationToken)
+    {
+        try
+        {
+            var result = await _mveAuditService.CreateRunAsync(form.File, cancellationToken);
+            return Ok(result);
+        }
+        catch (InvalidOperationException ex)
+        {
+            return BadRequest(new { message = ex.Message });
+        }
+    }
+
+    [HttpGet("{id:guid}")]
+    public async Task<ActionResult<MveAuditRunDto>> GetById(Guid id, CancellationToken cancellationToken)
+    {
+        var result = await _mveAuditService.GetByIdAsync(id, cancellationToken);
+        return result == null ? NotFound() : Ok(result);
+    }
+
+    [HttpGet("latest")]
+    public async Task<ActionResult<MveAuditRunDto>> GetLatest(CancellationToken cancellationToken)
+    {
+        var result = await _mveAuditService.GetLatestAsync(cancellationToken);
+        return result == null ? NotFound() : Ok(result);
+    }
+
+    [HttpPost("{id:guid}/apply")]
+    public async Task<ActionResult<ApplyMveAuditResultDto>> Apply(
+        Guid id,
+        [FromBody] ApplyMveAuditRequestDto request,
+        CancellationToken cancellationToken)
+    {
+        try
+        {
+            var result = await _mveAuditService.ApplyAsync(id, request?.IssueIds, cancellationToken);
+            return result == null ? NotFound() : Ok(result);
+        }
+        catch (InvalidOperationException ex)
+        {
+            return BadRequest(new { message = ex.Message });
+        }
+    }
+}

Controllers/ParcelamentosController.cs

@@ -9,7 +9,7 @@ namespace line_gestao_api.Controllers;
 
 [ApiController]
 [Route("api/parcelamentos")]
-[Authorize(Roles = "sysadmin,gestor")]
+[Authorize(Roles = "sysadmin,financeiro")]
 public class ParcelamentosController : ControllerBase
 {
     private readonly AppDbContext _db;
@@ -165,7 +165,7 @@ public class ParcelamentosController : ControllerBase
     }
 
     [HttpPost]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin")]
     public async Task<ActionResult<ParcelamentoDetailDto>> Create([FromBody] ParcelamentoUpsertDto req)
     {
         var now = DateTime.UtcNow;
@@ -202,7 +202,7 @@ public class ParcelamentosController : ControllerBase
     }
 
     [HttpPut("{id:guid}")]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin")]
     public async Task<IActionResult> Update(Guid id, [FromBody] ParcelamentoUpsertDto req)
     {
         var entity = await _db.ParcelamentoLines
@@ -239,7 +239,7 @@ public class ParcelamentosController : ControllerBase
     }
 
     [HttpDelete("{id:guid}")]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin")]
     public async Task<IActionResult> Delete(Guid id)
     {
         var entity = await _db.ParcelamentoLines.FirstOrDefaultAsync(x => x.Id == id);

Controllers/RelatoriosController.cs

@@ -1,5 +1,6 @@
 using line_gestao_api.Data;
 using line_gestao_api.Dtos;
+using line_gestao_api.Services;
 using Microsoft.AspNetCore.Authorization;
 using Microsoft.AspNetCore.Mvc;
 using Microsoft.EntityFrameworkCore;
@@ -12,14 +13,18 @@ namespace line_gestao_api.Controllers
     public class RelatoriosController : ControllerBase
     {
         private readonly AppDbContext _db;
+        private readonly DashboardKpiSnapshotService _dashboardKpiSnapshotService;
 
-        public RelatoriosController(AppDbContext db)
+        public RelatoriosController(
+            AppDbContext db,
+            DashboardKpiSnapshotService dashboardKpiSnapshotService)
         {
             _db = db;
+            _dashboardKpiSnapshotService = dashboardKpiSnapshotService;
         }
 
         [HttpGet("dashboard")]
-        public async Task<ActionResult<RelatoriosDashboardDto>> GetDashboard()
+        public async Task<ActionResult<RelatoriosDashboardDto>> GetDashboard([FromQuery] string? operadora = null)
         {
             var todayUtcStart = DateTime.SpecifyKind(DateTime.UtcNow.Date, DateTimeKind.Utc);
             var tomorrowUtcStart = todayUtcStart.AddDays(1);
@@ -31,32 +36,40 @@ namespace line_gestao_api.Controllers
             // =========================
             // GERAL (MobileLines)
             // =========================
-            var qLines = _db.MobileLines.AsNoTracking();
+            var qLines = OperadoraContaResolver.ApplyOperadoraFilter(_db.MobileLines.AsNoTracking(), operadora);
-            var qLinesWithClient = qLines.Where(x => x.Cliente != null && x.Cliente != "");
+            var qReserva = qLines.Where(x =>
+                EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
+                EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
+                EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+            var qOperacionais = qLines.Where(x =>
+                !EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") &&
+                !EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") &&
+                !EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+            var qOperacionaisWithClient = qOperacionais.Where(x => x.Cliente != null && x.Cliente != "");
 
             var totalLinhas = await qLines.CountAsync();
 
-            var clientesUnicos = await qLines
+            var clientesUnicos = await qOperacionais
                 .Where(x => x.Cliente != null && x.Cliente != "")
                 .Select(x => x.Cliente!)
                 .Distinct()
                 .CountAsync();
 
-            var ativos = await qLines.CountAsync(x =>
+            var ativos = await qOperacionais.CountAsync(x =>
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%ativo%"));
 
-            var bloqueadosPerdaRoubo = await qLinesWithClient.CountAsync(x =>
+            var bloqueadosPerdaRoubo = await qOperacionaisWithClient.CountAsync(x =>
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%perda%") ||
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%roubo%"));
 
-            var bloqueados120Dias = await qLinesWithClient.CountAsync(x =>
+            var bloqueados120Dias = await qOperacionaisWithClient.CountAsync(x =>
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%bloque%") &&
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%120%") &&
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%dia%") &&
                 !(EF.Functions.ILike((x.Status ?? "").Trim(), "%perda%") ||
                   EF.Functions.ILike((x.Status ?? "").Trim(), "%roubo%")));
 
-            var bloqueadosOutros = await qLinesWithClient.CountAsync(x =>
+            var bloqueadosOutros = await qOperacionaisWithClient.CountAsync(x =>
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%bloque%") &&
                 !(EF.Functions.ILike((x.Status ?? "").Trim(), "%120%") && EF.Functions.ILike((x.Status ?? "").Trim(), "%dia%")) &&
                 !(EF.Functions.ILike((x.Status ?? "").Trim(), "%perda%") || EF.Functions.ILike((x.Status ?? "").Trim(), "%roubo%"))
@@ -64,16 +77,13 @@ namespace line_gestao_api.Controllers
 
             // Regra do KPI "Bloqueadas" alinhada ao critério da página Geral:
             // status contendo "bloque", "perda" ou "roubo".
-            var bloqueados = await qLinesWithClient.CountAsync(x =>
+            var bloqueados = await qOperacionaisWithClient.CountAsync(x =>
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%bloque%") ||
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%perda%") ||
                 EF.Functions.ILike((x.Status ?? "").Trim(), "%roubo%"));
 
             // Regra alinhada ao filtro "Reservas" da página Geral.
-            var reservas = await qLines.CountAsync(x =>
+            var reservas = await qReserva.CountAsync();
-                EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
-                EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
-                EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
 
             var topClientes = await qLines
                 .Where(x => x.Cliente != null && x.Cliente != "")
@@ -173,7 +183,16 @@ namespace line_gestao_api.Controllers
             // =========================
             // USER DATA
             // =========================
-            var qUserData = _db.UserDatas.AsNoTracking();
+            var qLineItems = qLines
+                .Where(x => x.Item > 0)
+                .Select(x => x.Item);
+            var qLineNumbers = qLines
+                .Where(x => x.Linha != null && x.Linha != "")
+                .Select(x => x.Linha!);
+            var qUserData = _db.UserDatas.AsNoTracking()
+                .Where(x =>
+                    (x.Item > 0 && qLineItems.Contains(x.Item)) ||
+                    (x.Linha != null && x.Linha != "" && qLineNumbers.Contains(x.Linha)));
 
             var userDataRegistros = await qUserData.CountAsync();
             var userDataComCpf = await qUserData.CountAsync(x => x.Cpf != null && x.Cpf != "");
@@ -211,6 +230,7 @@ namespace line_gestao_api.Controllers
                     UserDataComCpf = userDataComCpf,
                     UserDataComEmail = userDataComEmail
                 },
+                KpiTrends = await _dashboardKpiSnapshotService.GetTrendMapAsync(operadora),
                 TopClientes = topClientes,
                 SerieMuregUltimos12Meses = serieMureg12,
                 SerieTrocaUltimos12Meses = serieTroca12,

Controllers/SolicitacoesLinhasController.cs

@@ -0,0 +1,240 @@
+using System.Globalization;
+using System.Security.Claims;
+using line_gestao_api.Data;
+using line_gestao_api.Dtos;
+using line_gestao_api.Models;
+using Microsoft.AspNetCore.Authorization;
+using Microsoft.AspNetCore.Mvc;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Controllers;
+
+[ApiController]
+[Route("api/solicitacoes-linhas")]
+[Authorize]
+public class SolicitacoesLinhasController : ControllerBase
+{
+    private const string TipoAlteracaoFranquia = "ALTERACAO_FRANQUIA";
+    private const string TipoBloqueio = "BLOQUEIO";
+    private readonly AppDbContext _db;
+
+    public SolicitacoesLinhasController(AppDbContext db)
+    {
+        _db = db;
+    }
+
+    [HttpPost]
+    [Authorize(Roles = "sysadmin,gestor,cliente")]
+    public async Task<ActionResult<SolicitacaoLinhaListDto>> Create([FromBody] CreateSolicitacaoLinhaRequestDto req)
+    {
+        if (req.LineId == Guid.Empty)
+        {
+            return BadRequest(new { message = "Linha inválida para solicitação." });
+        }
+
+        var line = await _db.MobileLines
+            .AsNoTracking()
+            .FirstOrDefaultAsync(x => x.Id == req.LineId);
+        if (line == null)
+        {
+            return NotFound(new { message = "Linha não encontrada." });
+        }
+
+        var tipoSolicitacao = NormalizeTipoSolicitacao(req.TipoSolicitacao);
+        if (tipoSolicitacao == null)
+        {
+            return BadRequest(new { message = "Tipo de solicitação inválido. Use 'alteracao-franquia' ou 'bloqueio'." });
+        }
+
+        decimal? franquiaLineNova = null;
+        if (tipoSolicitacao == TipoAlteracaoFranquia)
+        {
+            if (!req.FranquiaLineNova.HasValue)
+            {
+                return BadRequest(new { message = "Informe a nova franquia para solicitar alteração." });
+            }
+
+            franquiaLineNova = decimal.Round(req.FranquiaLineNova.Value, 2, MidpointRounding.AwayFromZero);
+            if (franquiaLineNova < 0)
+            {
+                return BadRequest(new { message = "A nova franquia não pode ser negativa." });
+            }
+        }
+
+        var solicitanteNome = ResolveSolicitanteNome();
+        var usuarioLinha = NormalizeOptionalText(line.Usuario) ?? solicitanteNome;
+        var linha = NormalizeOptionalText(line.Linha) ?? "-";
+        var mensagem = tipoSolicitacao == TipoAlteracaoFranquia
+            ? $"O Usuário \"{usuarioLinha}\" solicitou alteração da linha \"{linha}\" \"{FormatFranquia(line.FranquiaLine)}\" -> \"{FormatFranquia(franquiaLineNova)}\""
+            : $"O Usuário \"{usuarioLinha}\" solicitou bloqueio da linha \"{linha}\"";
+
+        var solicitacao = new SolicitacaoLinha
+        {
+            TenantId = line.TenantId,
+            MobileLineId = line.Id,
+            Linha = NormalizeOptionalText(line.Linha),
+            UsuarioLinha = NormalizeOptionalText(line.Usuario),
+            TipoSolicitacao = tipoSolicitacao,
+            FranquiaLineAtual = line.FranquiaLine,
+            FranquiaLineNova = franquiaLineNova,
+            SolicitanteUserId = ResolveSolicitanteUserId(),
+            SolicitanteNome = solicitanteNome,
+            Mensagem = mensagem,
+            Status = "PENDENTE",
+            CreatedAt = DateTime.UtcNow
+        };
+
+        _db.SolicitacaoLinhas.Add(solicitacao);
+        await _db.SaveChangesAsync();
+
+        var tenantNome = await _db.Tenants
+            .AsNoTracking()
+            .Where(t => t.Id == solicitacao.TenantId)
+            .Select(t => t.NomeOficial)
+            .FirstOrDefaultAsync();
+
+        return Ok(ToDto(solicitacao, tenantNome));
+    }
+
+    [HttpGet]
+    [Authorize(Roles = "sysadmin,gestor")]
+    public async Task<ActionResult<PagedResult<SolicitacaoLinhaListDto>>> List(
+        [FromQuery] string? search,
+        [FromQuery] int page = 1,
+        [FromQuery] int pageSize = 20)
+    {
+        page = page < 1 ? 1 : page;
+        pageSize = pageSize < 1 ? 20 : Math.Min(pageSize, 200);
+
+        var query =
+            from solicitacao in _db.SolicitacaoLinhas.AsNoTracking()
+            join tenant in _db.Tenants.AsNoTracking()
+                on solicitacao.TenantId equals tenant.Id into tenantJoin
+            from tenant in tenantJoin.DefaultIfEmpty()
+            select new
+            {
+                Solicitacao = solicitacao,
+                TenantNome = tenant != null ? tenant.NomeOficial : null
+            };
+
+        if (!string.IsNullOrWhiteSpace(search))
+        {
+            var term = search.Trim();
+            query = query.Where(x =>
+                EF.Functions.ILike(x.Solicitacao.Linha ?? "", $"%{term}%") ||
+                EF.Functions.ILike(x.Solicitacao.UsuarioLinha ?? "", $"%{term}%") ||
+                EF.Functions.ILike(x.Solicitacao.SolicitanteNome ?? "", $"%{term}%") ||
+                EF.Functions.ILike(x.Solicitacao.Mensagem ?? "", $"%{term}%"));
+        }
+
+        var total = await query.CountAsync();
+        var items = await query
+            .OrderByDescending(x => x.Solicitacao.CreatedAt)
+            .Skip((page - 1) * pageSize)
+            .Take(pageSize)
+            .Select(x => new SolicitacaoLinhaListDto
+            {
+                Id = x.Solicitacao.Id,
+                TenantId = x.Solicitacao.TenantId,
+                TenantNome = x.TenantNome,
+                MobileLineId = x.Solicitacao.MobileLineId,
+                Linha = x.Solicitacao.Linha,
+                UsuarioLinha = x.Solicitacao.UsuarioLinha,
+                TipoSolicitacao = x.Solicitacao.TipoSolicitacao,
+                FranquiaLineAtual = x.Solicitacao.FranquiaLineAtual,
+                FranquiaLineNova = x.Solicitacao.FranquiaLineNova,
+                SolicitanteNome = x.Solicitacao.SolicitanteNome,
+                Mensagem = x.Solicitacao.Mensagem,
+                Status = x.Solicitacao.Status,
+                CreatedAt = x.Solicitacao.CreatedAt
+            })
+            .ToListAsync();
+
+        return Ok(new PagedResult<SolicitacaoLinhaListDto>
+        {
+            Page = page,
+            PageSize = pageSize,
+            Total = total,
+            Items = items
+        });
+    }
+
+    private static string? NormalizeTipoSolicitacao(string? tipoSolicitacao)
+    {
+        var value = (tipoSolicitacao ?? string.Empty).Trim().ToLowerInvariant();
+        return value switch
+        {
+            "alteracao-franquia" => TipoAlteracaoFranquia,
+            "alteracao_franquia" => TipoAlteracaoFranquia,
+            "alteracaofranquia" => TipoAlteracaoFranquia,
+            "franquia" => TipoAlteracaoFranquia,
+            "bloqueio" => TipoBloqueio,
+            "solicitar-bloqueio" => TipoBloqueio,
+            _ => null
+        };
+    }
+
+    private string ResolveSolicitanteNome()
+    {
+        var fromClaim = User.FindFirstValue("name");
+        if (!string.IsNullOrWhiteSpace(fromClaim))
+        {
+            return fromClaim.Trim();
+        }
+
+        var fromIdentity = User.Identity?.Name;
+        if (!string.IsNullOrWhiteSpace(fromIdentity))
+        {
+            return fromIdentity.Trim();
+        }
+
+        var fromEmail = User.FindFirstValue(ClaimTypes.Email) ?? User.FindFirstValue("email");
+        if (!string.IsNullOrWhiteSpace(fromEmail))
+        {
+            return fromEmail.Trim();
+        }
+
+        return "Usuário";
+    }
+
+    private Guid? ResolveSolicitanteUserId()
+    {
+        var raw =
+            User.FindFirstValue(ClaimTypes.NameIdentifier) ??
+            User.FindFirstValue("sub");
+
+        return Guid.TryParse(raw, out var parsed) ? parsed : null;
+    }
+
+    private static string? NormalizeOptionalText(string? value)
+    {
+        return string.IsNullOrWhiteSpace(value) ? null : value.Trim();
+    }
+
+    private static string FormatFranquia(decimal? value)
+    {
+        return value.HasValue
+            ? value.Value.ToString("0.##", CultureInfo.GetCultureInfo("pt-BR"))
+            : "-";
+    }
+
+    private static SolicitacaoLinhaListDto ToDto(SolicitacaoLinha solicitacao, string? tenantNome)
+    {
+        return new SolicitacaoLinhaListDto
+        {
+            Id = solicitacao.Id,
+            TenantId = solicitacao.TenantId,
+            TenantNome = tenantNome,
+            MobileLineId = solicitacao.MobileLineId,
+            Linha = solicitacao.Linha,
+            UsuarioLinha = solicitacao.UsuarioLinha,
+            TipoSolicitacao = solicitacao.TipoSolicitacao,
+            FranquiaLineAtual = solicitacao.FranquiaLineAtual,
+            FranquiaLineNova = solicitacao.FranquiaLineNova,
+            SolicitanteNome = solicitacao.SolicitanteNome,
+            Mensagem = solicitacao.Mensagem,
+            Status = solicitacao.Status,
+            CreatedAt = solicitacao.CreatedAt
+        };
+    }
+}

Controllers/TemplatesController.cs

@@ -6,7 +6,7 @@ namespace line_gestao_api.Controllers
 {
     [ApiController]
     [Route("api/templates")]
-    [Authorize(Roles = "sysadmin,gestor")]
+    [Authorize(Roles = "sysadmin,gestor,financeiro")]
     public class TemplatesController : ControllerBase
     {
         private readonly GeralSpreadsheetTemplateService _geralSpreadsheetTemplateService;

Controllers/UsersController.cs

@@ -19,6 +19,7 @@ public class UsersController : ControllerBase
     {
         AppRoles.SysAdmin,
         AppRoles.Gestor,
+        AppRoles.Financeiro,
         AppRoles.Cliente
     };
 

Data/AppDbContext.cs

@@ -24,6 +24,8 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
 
     // ✅ tabela para espelhar a planilha (GERAL)
     public DbSet<MobileLine> MobileLines => Set<MobileLine>();
+    public DbSet<Setor> Setores => Set<Setor>();
+    public DbSet<Aparelho> Aparelhos => Set<Aparelho>();
 
     // ✅ tabela para espelhar a aba MUREG
     public DbSet<MuregLine> MuregLines => Set<MuregLine>();
@@ -48,6 +50,7 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
 
     // ✅ tabela NOTIFICAÇÕES
     public DbSet<Notification> Notifications => Set<Notification>();
+    public DbSet<SolicitacaoLinha> SolicitacaoLinhas => Set<SolicitacaoLinha>();
 
     // ✅ tabela RESUMO
     public DbSet<ResumoMacrophonyPlan> ResumoMacrophonyPlans => Set<ResumoMacrophonyPlan>();
@@ -74,6 +77,10 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
     public DbSet<ImportAuditRun> ImportAuditRuns => Set<ImportAuditRun>();
     public DbSet<ImportAuditIssue> ImportAuditIssues => Set<ImportAuditIssue>();
 
+    // ✅ tabelas de auditoria MVE
+    public DbSet<MveAuditRun> MveAuditRuns => Set<MveAuditRun>();
+    public DbSet<MveAuditIssue> MveAuditIssues => Set<MveAuditIssue>();
+
     protected override void OnModelCreating(ModelBuilder modelBuilder)
     {
         base.OnModelCreating(modelBuilder);
@@ -87,6 +94,27 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
             e.HasIndex(x => new { x.IsSystem, x.Ativo });
         });
 
+        modelBuilder.Entity<Setor>(e =>
+        {
+            e.Property(x => x.Nome).HasMaxLength(160);
+            e.HasIndex(x => x.TenantId);
+            e.HasIndex(x => new { x.TenantId, x.Nome }).IsUnique();
+        });
+
+        modelBuilder.Entity<Aparelho>(e =>
+        {
+            e.Property(x => x.Nome).HasMaxLength(160);
+            e.Property(x => x.Fabricante).HasMaxLength(120);
+            e.Property(x => x.Cor).HasMaxLength(80);
+            e.Property(x => x.Imei).HasMaxLength(80);
+            e.Property(x => x.NotaFiscalArquivoPath).HasMaxLength(500);
+            e.Property(x => x.ReciboArquivoPath).HasMaxLength(500);
+            e.HasIndex(x => x.TenantId);
+            e.HasIndex(x => x.Imei);
+            e.HasIndex(x => new { x.TenantId, x.Nome, x.Cor });
+            e.HasIndex(x => new { x.TenantId, x.Fabricante });
+        });
+
         // =========================
         // ✅ USER (Identity)
         // =========================
@@ -104,13 +132,27 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
         {
             // Mantém UNIQUE por Linha por tenant (se Linha puder ser null no banco, Postgres aceita múltiplos nulls)
             e.HasIndex(x => new { x.TenantId, x.Linha }).IsUnique();
+            e.Property(x => x.CentroDeCustos).HasMaxLength(180);
 
             // performance
             e.HasIndex(x => x.Chip);
             e.HasIndex(x => x.Cliente);
             e.HasIndex(x => x.Usuario);
+            e.HasIndex(x => x.CentroDeCustos);
             e.HasIndex(x => x.Skil);
             e.HasIndex(x => x.Status);
+            e.HasIndex(x => x.SetorId);
+            e.HasIndex(x => x.AparelhoId);
+
+            e.HasOne(x => x.Setor)
+                .WithMany(x => x.MobileLines)
+                .HasForeignKey(x => x.SetorId)
+                .OnDelete(DeleteBehavior.SetNull);
+
+            e.HasOne(x => x.Aparelho)
+                .WithMany(x => x.MobileLines)
+                .HasForeignKey(x => x.AparelhoId)
+                .OnDelete(DeleteBehavior.SetNull);
         });
 
         // =========================
@@ -246,6 +288,26 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
                 .OnDelete(DeleteBehavior.Restrict);
         });
 
+        modelBuilder.Entity<SolicitacaoLinha>(e =>
+        {
+            e.HasIndex(x => x.TenantId);
+            e.HasIndex(x => x.CreatedAt);
+            e.HasIndex(x => x.TipoSolicitacao);
+            e.HasIndex(x => x.Status);
+            e.HasIndex(x => x.MobileLineId);
+            e.HasIndex(x => x.SolicitanteUserId);
+
+            e.HasOne(x => x.MobileLine)
+                .WithMany()
+                .HasForeignKey(x => x.MobileLineId)
+                .OnDelete(DeleteBehavior.SetNull);
+
+            e.HasOne(x => x.SolicitanteUser)
+                .WithMany()
+                .HasForeignKey(x => x.SolicitanteUserId)
+                .OnDelete(DeleteBehavior.SetNull);
+        });
+
         // =========================
         // ✅ PARCELAMENTOS
         // =========================
@@ -334,8 +396,52 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
                 .OnDelete(DeleteBehavior.Cascade);
         });
 
+        modelBuilder.Entity<MveAuditRun>(e =>
+        {
+            e.Property(x => x.FileName).HasMaxLength(260);
+            e.Property(x => x.FileHashSha256).HasMaxLength(64);
+            e.Property(x => x.FileEncoding).HasMaxLength(40);
+            e.Property(x => x.Status).HasMaxLength(40);
+            e.Property(x => x.AppliedByUserName).HasMaxLength(200);
+            e.Property(x => x.AppliedByUserEmail).HasMaxLength(200);
+
+            e.HasIndex(x => x.TenantId);
+            e.HasIndex(x => x.ImportedAtUtc);
+            e.HasIndex(x => x.Status);
+        });
+
+        modelBuilder.Entity<MveAuditIssue>(e =>
+        {
+            e.Property(x => x.NumeroLinha).HasMaxLength(64);
+            e.Property(x => x.IssueType).HasMaxLength(60);
+            e.Property(x => x.Situation).HasMaxLength(80);
+            e.Property(x => x.Severity).HasMaxLength(40);
+            e.Property(x => x.ActionSuggestion).HasMaxLength(160);
+            e.Property(x => x.Notes).HasMaxLength(500);
+            e.Property(x => x.SystemStatus).HasMaxLength(120);
+            e.Property(x => x.ReportStatus).HasMaxLength(120);
+            e.Property(x => x.SystemPlan).HasMaxLength(200);
+            e.Property(x => x.ReportPlan).HasMaxLength(200);
+            e.Property(x => x.SystemSnapshotJson).HasColumnType("jsonb");
+            e.Property(x => x.ReportSnapshotJson).HasColumnType("jsonb");
+            e.Property(x => x.DifferencesJson).HasColumnType("jsonb");
+
+            e.HasIndex(x => x.TenantId);
+            e.HasIndex(x => x.AuditRunId);
+            e.HasIndex(x => x.IssueType);
+            e.HasIndex(x => x.NumeroLinha);
+            e.HasIndex(x => x.Syncable);
+
+            e.HasOne(x => x.AuditRun)
+                .WithMany(x => x.Issues)
+                .HasForeignKey(x => x.AuditRunId)
+                .OnDelete(DeleteBehavior.Cascade);
+        });
+
         modelBuilder.Entity<MobileLine>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<MuregLine>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
+        modelBuilder.Entity<Setor>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
+        modelBuilder.Entity<Aparelho>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<BillingClient>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<UserData>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<VigenciaLine>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
@@ -343,6 +449,7 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
         modelBuilder.Entity<ChipVirgemLine>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ControleRecebidoLine>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<Notification>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
+        modelBuilder.Entity<SolicitacaoLinha>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ResumoMacrophonyPlan>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ResumoMacrophonyTotal>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ResumoVivoLineResumo>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
@@ -360,6 +467,8 @@ public class AppDbContext : IdentityDbContext<ApplicationUser, IdentityRole<Guid
         modelBuilder.Entity<AuditLog>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ImportAuditRun>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ImportAuditIssue>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
+        modelBuilder.Entity<MveAuditRun>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
+        modelBuilder.Entity<MveAuditIssue>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
         modelBuilder.Entity<ApplicationUser>().HasQueryFilter(x => _tenantProvider.HasGlobalViewAccess || (_tenantProvider.ActorTenantId != null && x.TenantId == _tenantProvider.ActorTenantId));
     }
 

Dtos/CreateMobileLineDto.cs

@@ -12,6 +12,13 @@ namespace line_gestao_api.Dtos
         public string? Chip { get; set; }        // ICCID
         public string? Cliente { get; set; }     // Obrigatório na validação do Controller
         public string? Usuario { get; set; }
+        public string? CentroDeCustos { get; set; }
+        public Guid? SetorId { get; set; }
+        public string? SetorNome { get; set; }
+        public Guid? AparelhoId { get; set; }
+        public string? AparelhoNome { get; set; }
+        public string? AparelhoCor { get; set; }
+        public string? AparelhoImei { get; set; }
         public Guid? ReservaLineId { get; set; } // Reaproveita linha já existente na Reserva
 
         // ==========================

Dtos/GeralDashboardInsightsDto.cs

@@ -31,6 +31,7 @@ namespace line_gestao_api.Dtos
     {
         public int QtdLinhas { get; set; }
         public decimal TotalFranquiaGb { get; set; }
+        public decimal TotalFranquiaLine { get; set; }
         public decimal TotalBaseMensal { get; set; }
         public decimal TotalAdicionaisMensal { get; set; }
         public decimal TotalGeralMensal { get; set; }

Dtos/LinesBatchExcelPreviewDtos.cs

@@ -71,4 +71,42 @@ namespace line_gestao_api.Dtos
         public bool Success { get; set; }
         public string Message { get; set; } = string.Empty;
     }
+
+    public sealed class BatchLineStatusUpdateRequestDto
+    {
+        // "block" | "unblock"
+        public string? Action { get; set; }
+        public string? BlockStatus { get; set; }
+        public bool ApplyToAllFiltered { get; set; }
+
+        public List<Guid> LineIds { get; set; } = new();
+
+        // Filtros da tela Geral
+        public string? Search { get; set; }
+        public string? Skil { get; set; }
+        public List<string> Clients { get; set; } = new();
+        public string? AdditionalMode { get; set; }
+        public string? AdditionalServices { get; set; }
+        public string? Usuario { get; set; }
+    }
+
+    public sealed class BatchLineStatusUpdateResultDto
+    {
+        public int Requested { get; set; }
+        public int Updated { get; set; }
+        public int Failed { get; set; }
+        public List<BatchLineStatusUpdateItemResultDto> Items { get; set; } = new();
+    }
+
+    public sealed class BatchLineStatusUpdateItemResultDto
+    {
+        public Guid Id { get; set; }
+        public int Item { get; set; }
+        public string? Linha { get; set; }
+        public string? Usuario { get; set; }
+        public string? StatusAnterior { get; set; }
+        public string? StatusNovo { get; set; }
+        public bool Success { get; set; }
+        public string Message { get; set; } = string.Empty;
+    }
 }

Dtos/MobileLineDtos.cs

@@ -9,11 +9,18 @@
         public string? Chip { get; set; }
         public string? Cliente { get; set; }
         public string? Usuario { get; set; }
+        public string? CentroDeCustos { get; set; }
+        public string? SetorNome { get; set; }
+        public string? AparelhoNome { get; set; }
+        public string? AparelhoCor { get; set; }
         public string? PlanoContrato { get; set; }
         public string? Status { get; set; }
         public string? Skil { get; set; }
         public string? Modalidade { get; set; }
         public string? VencConta { get; set; }
+        public string? ContaEmpresa { get; set; }
+        public string? Operadora { get; set; }
+        public decimal? FranquiaVivo { get; set; }
         public decimal? FranquiaLine { get; set; }
 
         // Campos para filtro deterministico de adicionais no frontend
@@ -30,11 +37,21 @@
     {
         public Guid Id { get; set; }
         public int Item { get; set; }
+        public string? ContaEmpresa { get; set; }
         public string? Conta { get; set; }
         public string? Linha { get; set; }
         public string? Chip { get; set; }
         public string? Cliente { get; set; }
         public string? Usuario { get; set; }
+        public string? CentroDeCustos { get; set; }
+        public Guid? SetorId { get; set; }
+        public string? SetorNome { get; set; }
+        public Guid? AparelhoId { get; set; }
+        public string? AparelhoNome { get; set; }
+        public string? AparelhoCor { get; set; }
+        public string? AparelhoImei { get; set; }
+        public bool AparelhoNotaFiscalTemArquivo { get; set; }
+        public bool AparelhoReciboTemArquivo { get; set; }
         public string? PlanoContrato { get; set; }
 
         public decimal? FranquiaVivo { get; set; }
@@ -78,6 +95,13 @@
         public string? Chip { get; set; }
         public string? Cliente { get; set; }
         public string? Usuario { get; set; }
+        public string? CentroDeCustos { get; set; }
+        public Guid? SetorId { get; set; }
+        public string? SetorNome { get; set; }
+        public Guid? AparelhoId { get; set; }
+        public string? AparelhoNome { get; set; }
+        public string? AparelhoCor { get; set; }
+        public string? AparelhoImei { get; set; }
         public string? PlanoContrato { get; set; }
 
         public decimal? FranquiaVivo { get; set; }

Dtos/MveAuditDtos.cs

@@ -0,0 +1,158 @@
+namespace line_gestao_api.Dtos;
+
+public class MveAuditRunDto
+{
+    public Guid Id { get; set; }
+
+    public string? FileName { get; set; }
+
+    public string? FileEncoding { get; set; }
+
+    public string Status { get; set; } = string.Empty;
+
+    public DateTime ImportedAtUtc { get; set; }
+
+    public DateTime? AppliedAtUtc { get; set; }
+
+    public string? AppliedByUserName { get; set; }
+
+    public string? AppliedByUserEmail { get; set; }
+
+    public MveAuditSummaryDto Summary { get; set; } = new();
+
+    public List<MveAuditIssueDto> Issues { get; set; } = new();
+}
+
+public class MveAuditSummaryDto
+{
+    public int TotalSystemLines { get; set; }
+
+    public int TotalReportLines { get; set; }
+
+    public int TotalConciliated { get; set; }
+
+    public int TotalStatusDivergences { get; set; }
+
+    public int TotalDataDivergences { get; set; }
+
+    public int TotalOnlyInSystem { get; set; }
+
+    public int TotalOnlyInReport { get; set; }
+
+    public int TotalDuplicateReportLines { get; set; }
+
+    public int TotalDuplicateSystemLines { get; set; }
+
+    public int TotalInvalidRows { get; set; }
+
+    public int TotalUnknownStatuses { get; set; }
+
+    public int TotalSyncableIssues { get; set; }
+
+    public int AppliedIssuesCount { get; set; }
+
+    public int AppliedLinesCount { get; set; }
+
+    public int AppliedFieldsCount { get; set; }
+}
+
+public class MveAuditIssueDto
+{
+    public Guid Id { get; set; }
+
+    public int? SourceRowNumber { get; set; }
+
+    public string NumeroLinha { get; set; } = string.Empty;
+
+    public Guid? MobileLineId { get; set; }
+
+    public int? SystemItem { get; set; }
+
+    public string IssueType { get; set; } = string.Empty;
+
+    public string Situation { get; set; } = string.Empty;
+
+    public string Severity { get; set; } = "INFO";
+
+    public bool Syncable { get; set; }
+
+    public bool Applied { get; set; }
+
+    public string? ActionSuggestion { get; set; }
+
+    public string? Notes { get; set; }
+
+    public string? SystemStatus { get; set; }
+
+    public string? ReportStatus { get; set; }
+
+    public string? SystemPlan { get; set; }
+
+    public string? ReportPlan { get; set; }
+
+    public MveAuditSnapshotDto? SystemSnapshot { get; set; }
+
+    public MveAuditSnapshotDto? ReportSnapshot { get; set; }
+
+    public List<MveAuditDifferenceDto> Differences { get; set; } = new();
+}
+
+public class MveAuditSnapshotDto
+{
+    public string? NumeroLinha { get; set; }
+
+    public string? StatusLinha { get; set; }
+
+    public string? StatusConta { get; set; }
+
+    public string? PlanoLinha { get; set; }
+
+    public DateTime? DataAtivacao { get; set; }
+
+    public DateTime? TerminoContrato { get; set; }
+
+    public string? Chip { get; set; }
+
+    public string? Conta { get; set; }
+
+    public string? Cnpj { get; set; }
+
+    public string? ModeloAparelho { get; set; }
+
+    public string? Fabricante { get; set; }
+
+    public List<string> ServicosAtivos { get; set; } = new();
+}
+
+public class MveAuditDifferenceDto
+{
+    public string FieldKey { get; set; } = string.Empty;
+
+    public string Label { get; set; } = string.Empty;
+
+    public string? SystemValue { get; set; }
+
+    public string? ReportValue { get; set; }
+
+    public bool Syncable { get; set; }
+}
+
+public class ApplyMveAuditRequestDto
+{
+    public List<Guid>? IssueIds { get; set; }
+}
+
+public class ApplyMveAuditResultDto
+{
+    public Guid AuditRunId { get; set; }
+
+    public int RequestedIssues { get; set; }
+
+    public int AppliedIssues { get; set; }
+
+    public int UpdatedLines { get; set; }
+
+    public int UpdatedFields { get; set; }
+
+    public int SkippedIssues { get; set; }
+}

Dtos/RelatoriosDashboardDto.cs

@@ -6,6 +6,7 @@ namespace line_gestao_api.Dtos
     public class RelatoriosDashboardDto
     {
         public DashboardKpisDto Kpis { get; set; } = new();
+        public Dictionary<string, string> KpiTrends { get; set; } = new();
         public List<TopClienteDto> TopClientes { get; set; } = new();
         public List<SerieMesDto> SerieMuregUltimos12Meses { get; set; } = new();
         public List<SerieMesDto> SerieTrocaUltimos12Meses { get; set; } = new();

Dtos/SolicitacaoLinhaDtos.cs

@@ -0,0 +1,25 @@
+namespace line_gestao_api.Dtos;
+
+public class CreateSolicitacaoLinhaRequestDto
+{
+    public Guid LineId { get; set; }
+    public string TipoSolicitacao { get; set; } = string.Empty;
+    public decimal? FranquiaLineNova { get; set; }
+}
+
+public class SolicitacaoLinhaListDto
+{
+    public Guid Id { get; set; }
+    public Guid TenantId { get; set; }
+    public string? TenantNome { get; set; }
+    public Guid? MobileLineId { get; set; }
+    public string? Linha { get; set; }
+    public string? UsuarioLinha { get; set; }
+    public string TipoSolicitacao { get; set; } = string.Empty;
+    public decimal? FranquiaLineAtual { get; set; }
+    public decimal? FranquiaLineNova { get; set; }
+    public string? SolicitanteNome { get; set; }
+    public string Mensagem { get; set; } = string.Empty;
+    public string Status { get; set; } = string.Empty;
+    public DateTime CreatedAt { get; set; }
+}

Migrations/20260303120000_AddSetoresAparelhosAndMobileLineCostCenter.cs

@@ -0,0 +1,114 @@
+using Microsoft.EntityFrameworkCore.Infrastructure;
+using Microsoft.EntityFrameworkCore.Migrations;
+using line_gestao_api.Data;
+
+#nullable disable
+
+namespace line_gestao_api.Migrations
+{
+    [DbContext(typeof(AppDbContext))]
+    [Migration("20260303120000_AddSetoresAparelhosAndMobileLineCostCenter")]
+    public partial class AddSetoresAparelhosAndMobileLineCostCenter : Migration
+    {
+        protected override void Up(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.Sql("""
+                CREATE TABLE IF NOT EXISTS "Setores" (
+                    "Id" uuid NOT NULL,
+                    "TenantId" uuid NOT NULL,
+                    "Nome" character varying(160) NOT NULL,
+                    "CreatedAt" timestamp with time zone NOT NULL,
+                    "UpdatedAt" timestamp with time zone NOT NULL,
+                    CONSTRAINT "PK_Setores" PRIMARY KEY ("Id")
+                );
+                """);
+
+            migrationBuilder.Sql("""
+                CREATE TABLE IF NOT EXISTS "Aparelhos" (
+                    "Id" uuid NOT NULL,
+                    "TenantId" uuid NOT NULL,
+                    "Nome" character varying(160) NULL,
+                    "Cor" character varying(80) NULL,
+                    "Imei" character varying(80) NULL,
+                    "NotaFiscalArquivoPath" character varying(500) NULL,
+                    "ReciboArquivoPath" character varying(500) NULL,
+                    "CreatedAt" timestamp with time zone NOT NULL,
+                    "UpdatedAt" timestamp with time zone NOT NULL,
+                    CONSTRAINT "PK_Aparelhos" PRIMARY KEY ("Id")
+                );
+                """);
+
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" ADD COLUMN IF NOT EXISTS "CentroDeCustos" character varying(180) NULL;""");
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" ADD COLUMN IF NOT EXISTS "SetorId" uuid NULL;""");
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" ADD COLUMN IF NOT EXISTS "AparelhoId" uuid NULL;""");
+
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_Setores_TenantId" ON "Setores" ("TenantId");""");
+            migrationBuilder.Sql("""CREATE UNIQUE INDEX IF NOT EXISTS "IX_Setores_TenantId_Nome" ON "Setores" ("TenantId", "Nome");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_Aparelhos_TenantId" ON "Aparelhos" ("TenantId");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_Aparelhos_Imei" ON "Aparelhos" ("Imei");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_Aparelhos_TenantId_Nome_Cor" ON "Aparelhos" ("TenantId", "Nome", "Cor");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_MobileLines_CentroDeCustos" ON "MobileLines" ("CentroDeCustos");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_MobileLines_SetorId" ON "MobileLines" ("SetorId");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_MobileLines_AparelhoId" ON "MobileLines" ("AparelhoId");""");
+
+            migrationBuilder.Sql("""
+                DO $$
+                BEGIN
+                    IF NOT EXISTS (
+                        SELECT 1
+                        FROM information_schema.table_constraints
+                        WHERE constraint_name = 'FK_MobileLines_Setores_SetorId'
+                          AND table_name = 'MobileLines'
+                    ) THEN
+                        ALTER TABLE "MobileLines"
+                        ADD CONSTRAINT "FK_MobileLines_Setores_SetorId"
+                        FOREIGN KEY ("SetorId") REFERENCES "Setores" ("Id")
+                        ON DELETE SET NULL;
+                    END IF;
+                END
+                $$;
+                """);
+
+            migrationBuilder.Sql("""
+                DO $$
+                BEGIN
+                    IF NOT EXISTS (
+                        SELECT 1
+                        FROM information_schema.table_constraints
+                        WHERE constraint_name = 'FK_MobileLines_Aparelhos_AparelhoId'
+                          AND table_name = 'MobileLines'
+                    ) THEN
+                        ALTER TABLE "MobileLines"
+                        ADD CONSTRAINT "FK_MobileLines_Aparelhos_AparelhoId"
+                        FOREIGN KEY ("AparelhoId") REFERENCES "Aparelhos" ("Id")
+                        ON DELETE SET NULL;
+                    END IF;
+                END
+                $$;
+                """);
+        }
+
+        protected override void Down(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" DROP CONSTRAINT IF EXISTS "FK_MobileLines_Setores_SetorId";""");
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" DROP CONSTRAINT IF EXISTS "FK_MobileLines_Aparelhos_AparelhoId";""");
+
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_MobileLines_AparelhoId";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_MobileLines_SetorId";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_MobileLines_CentroDeCustos";""");
+
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" DROP COLUMN IF EXISTS "AparelhoId";""");
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" DROP COLUMN IF EXISTS "SetorId";""");
+            migrationBuilder.Sql("""ALTER TABLE "MobileLines" DROP COLUMN IF EXISTS "CentroDeCustos";""");
+
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_Aparelhos_TenantId_Nome_Cor";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_Aparelhos_Imei";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_Aparelhos_TenantId";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_Setores_TenantId_Nome";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_Setores_TenantId";""");
+
+            migrationBuilder.Sql("""DROP TABLE IF EXISTS "Aparelhos";""");
+            migrationBuilder.Sql("""DROP TABLE IF EXISTS "Setores";""");
+        }
+    }
+}

Migrations/20260303193000_FixAparelhosArquivoPathColumns.cs

@@ -0,0 +1,64 @@
+using Microsoft.EntityFrameworkCore.Infrastructure;
+using Microsoft.EntityFrameworkCore.Migrations;
+using line_gestao_api.Data;
+
+#nullable disable
+
+namespace line_gestao_api.Migrations
+{
+    [DbContext(typeof(AppDbContext))]
+    [Migration("20260303193000_FixAparelhosArquivoPathColumns")]
+    public partial class FixAparelhosArquivoPathColumns : Migration
+    {
+        protected override void Up(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.Sql("""
+                ALTER TABLE "Aparelhos"
+                ADD COLUMN IF NOT EXISTS "NotaFiscalArquivoPath" character varying(500) NULL;
+                """);
+
+            migrationBuilder.Sql("""
+                ALTER TABLE "Aparelhos"
+                ADD COLUMN IF NOT EXISTS "ReciboArquivoPath" character varying(500) NULL;
+                """);
+
+            // Backfill seguro para bancos que já tinham os campos antigos de URL/nome.
+            migrationBuilder.Sql("""
+                DO $$
+                BEGIN
+                    IF EXISTS (
+                        SELECT 1
+                        FROM information_schema.columns
+                        WHERE table_name = 'Aparelhos'
+                          AND column_name = 'NotaFiscalAnexoUrl'
+                    ) THEN
+                        UPDATE "Aparelhos"
+                        SET "NotaFiscalArquivoPath" = COALESCE("NotaFiscalArquivoPath", "NotaFiscalAnexoUrl")
+                        WHERE "NotaFiscalAnexoUrl" IS NOT NULL
+                          AND "NotaFiscalAnexoUrl" <> '';
+                    END IF;
+
+                    IF EXISTS (
+                        SELECT 1
+                        FROM information_schema.columns
+                        WHERE table_name = 'Aparelhos'
+                          AND column_name = 'ReciboAnexoUrl'
+                    ) THEN
+                        UPDATE "Aparelhos"
+                        SET "ReciboArquivoPath" = COALESCE("ReciboArquivoPath", "ReciboAnexoUrl")
+                        WHERE "ReciboAnexoUrl" IS NOT NULL
+                          AND "ReciboAnexoUrl" <> '';
+                    END IF;
+                END
+                $$;
+                """);
+        }
+
+        protected override void Down(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.Sql("""ALTER TABLE "Aparelhos" DROP COLUMN IF EXISTS "ReciboArquivoPath";""");
+            migrationBuilder.Sql("""ALTER TABLE "Aparelhos" DROP COLUMN IF EXISTS "NotaFiscalArquivoPath";""");
+        }
+    }
+}
+

Migrations/20260305193000_AddSolicitacaoLinhas.cs

@@ -0,0 +1,59 @@
+using line_gestao_api.Data;
+using Microsoft.EntityFrameworkCore.Infrastructure;
+using Microsoft.EntityFrameworkCore.Migrations;
+
+#nullable disable
+
+namespace line_gestao_api.Migrations
+{
+    [DbContext(typeof(AppDbContext))]
+    [Migration("20260305193000_AddSolicitacaoLinhas")]
+    public class AddSolicitacaoLinhas : Migration
+    {
+        protected override void Up(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.Sql("""
+                CREATE TABLE IF NOT EXISTS "SolicitacaoLinhas" (
+                    "Id" uuid NOT NULL,
+                    "TenantId" uuid NOT NULL,
+                    "MobileLineId" uuid NULL,
+                    "Linha" character varying(30) NULL,
+                    "UsuarioLinha" character varying(200) NULL,
+                    "TipoSolicitacao" character varying(60) NOT NULL,
+                    "FranquiaLineAtual" numeric NULL,
+                    "FranquiaLineNova" numeric NULL,
+                    "SolicitanteUserId" uuid NULL,
+                    "SolicitanteNome" character varying(200) NULL,
+                    "Mensagem" character varying(1000) NOT NULL,
+                    "Status" character varying(30) NOT NULL,
+                    "CreatedAt" timestamp with time zone NOT NULL,
+                    CONSTRAINT "PK_SolicitacaoLinhas" PRIMARY KEY ("Id"),
+                    CONSTRAINT "FK_SolicitacaoLinhas_AspNetUsers_SolicitanteUserId"
+                        FOREIGN KEY ("SolicitanteUserId") REFERENCES "AspNetUsers" ("Id")
+                        ON DELETE SET NULL,
+                    CONSTRAINT "FK_SolicitacaoLinhas_MobileLines_MobileLineId"
+                        FOREIGN KEY ("MobileLineId") REFERENCES "MobileLines" ("Id")
+                        ON DELETE SET NULL
+                );
+                """);
+
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_SolicitacaoLinhas_TenantId" ON "SolicitacaoLinhas" ("TenantId");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_SolicitacaoLinhas_CreatedAt" ON "SolicitacaoLinhas" ("CreatedAt");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_SolicitacaoLinhas_TipoSolicitacao" ON "SolicitacaoLinhas" ("TipoSolicitacao");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_SolicitacaoLinhas_Status" ON "SolicitacaoLinhas" ("Status");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_SolicitacaoLinhas_MobileLineId" ON "SolicitacaoLinhas" ("MobileLineId");""");
+            migrationBuilder.Sql("""CREATE INDEX IF NOT EXISTS "IX_SolicitacaoLinhas_SolicitanteUserId" ON "SolicitacaoLinhas" ("SolicitanteUserId");""");
+        }
+
+        protected override void Down(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_SolicitacaoLinhas_SolicitanteUserId";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_SolicitacaoLinhas_MobileLineId";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_SolicitacaoLinhas_Status";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_SolicitacaoLinhas_TipoSolicitacao";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_SolicitacaoLinhas_CreatedAt";""");
+            migrationBuilder.Sql("""DROP INDEX IF EXISTS "IX_SolicitacaoLinhas_TenantId";""");
+            migrationBuilder.Sql("""DROP TABLE IF EXISTS "SolicitacaoLinhas";""");
+        }
+    }
+}

Migrations/20260309120000_AddMveAuditHistoryAndAparelhoFabricante.cs

@@ -0,0 +1,160 @@
+using System;
+using Microsoft.EntityFrameworkCore.Migrations;
+
+#nullable disable
+
+namespace line_gestao_api.Migrations
+{
+    /// <inheritdoc />
+    public partial class AddMveAuditHistoryAndAparelhoFabricante : Migration
+    {
+        /// <inheritdoc />
+        protected override void Up(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.AddColumn<string>(
+                name: "Fabricante",
+                table: "Aparelhos",
+                type: "character varying(120)",
+                maxLength: 120,
+                nullable: true);
+
+            migrationBuilder.CreateTable(
+                name: "MveAuditRuns",
+                columns: table => new
+                {
+                    Id = table.Column<Guid>(type: "uuid", nullable: false),
+                    TenantId = table.Column<Guid>(type: "uuid", nullable: false),
+                    FileName = table.Column<string>(type: "character varying(260)", maxLength: 260, nullable: true),
+                    FileHashSha256 = table.Column<string>(type: "character varying(64)", maxLength: 64, nullable: true),
+                    FileEncoding = table.Column<string>(type: "character varying(40)", maxLength: 40, nullable: true),
+                    Status = table.Column<string>(type: "character varying(40)", maxLength: 40, nullable: false),
+                    TotalSystemLines = table.Column<int>(type: "integer", nullable: false),
+                    TotalReportLines = table.Column<int>(type: "integer", nullable: false),
+                    TotalConciliated = table.Column<int>(type: "integer", nullable: false),
+                    TotalStatusDivergences = table.Column<int>(type: "integer", nullable: false),
+                    TotalDataDivergences = table.Column<int>(type: "integer", nullable: false),
+                    TotalOnlyInSystem = table.Column<int>(type: "integer", nullable: false),
+                    TotalOnlyInReport = table.Column<int>(type: "integer", nullable: false),
+                    TotalDuplicateReportLines = table.Column<int>(type: "integer", nullable: false),
+                    TotalDuplicateSystemLines = table.Column<int>(type: "integer", nullable: false),
+                    TotalInvalidRows = table.Column<int>(type: "integer", nullable: false),
+                    TotalUnknownStatuses = table.Column<int>(type: "integer", nullable: false),
+                    TotalSyncableIssues = table.Column<int>(type: "integer", nullable: false),
+                    AppliedIssuesCount = table.Column<int>(type: "integer", nullable: false),
+                    AppliedLinesCount = table.Column<int>(type: "integer", nullable: false),
+                    AppliedFieldsCount = table.Column<int>(type: "integer", nullable: false),
+                    ImportedAtUtc = table.Column<DateTime>(type: "timestamp with time zone", nullable: false),
+                    AppliedAtUtc = table.Column<DateTime>(type: "timestamp with time zone", nullable: true),
+                    AppliedByUserId = table.Column<Guid>(type: "uuid", nullable: true),
+                    AppliedByUserName = table.Column<string>(type: "character varying(200)", maxLength: 200, nullable: true),
+                    AppliedByUserEmail = table.Column<string>(type: "character varying(200)", maxLength: 200, nullable: true)
+                },
+                constraints: table =>
+                {
+                    table.PrimaryKey("PK_MveAuditRuns", x => x.Id);
+                });
+
+            migrationBuilder.CreateTable(
+                name: "MveAuditIssues",
+                columns: table => new
+                {
+                    Id = table.Column<Guid>(type: "uuid", nullable: false),
+                    TenantId = table.Column<Guid>(type: "uuid", nullable: false),
+                    AuditRunId = table.Column<Guid>(type: "uuid", nullable: false),
+                    SourceRowNumber = table.Column<int>(type: "integer", nullable: true),
+                    NumeroLinha = table.Column<string>(type: "character varying(64)", maxLength: 64, nullable: false),
+                    MobileLineId = table.Column<Guid>(type: "uuid", nullable: true),
+                    SystemItem = table.Column<int>(type: "integer", nullable: true),
+                    IssueType = table.Column<string>(type: "character varying(60)", maxLength: 60, nullable: false),
+                    Situation = table.Column<string>(type: "character varying(80)", maxLength: 80, nullable: false),
+                    Severity = table.Column<string>(type: "character varying(40)", maxLength: 40, nullable: false),
+                    Syncable = table.Column<bool>(type: "boolean", nullable: false),
+                    Applied = table.Column<bool>(type: "boolean", nullable: false),
+                    AppliedAtUtc = table.Column<DateTime>(type: "timestamp with time zone", nullable: true),
+                    ActionSuggestion = table.Column<string>(type: "character varying(160)", maxLength: 160, nullable: true),
+                    Notes = table.Column<string>(type: "character varying(500)", maxLength: 500, nullable: true),
+                    SystemStatus = table.Column<string>(type: "character varying(120)", maxLength: 120, nullable: true),
+                    ReportStatus = table.Column<string>(type: "character varying(120)", maxLength: 120, nullable: true),
+                    SystemPlan = table.Column<string>(type: "character varying(200)", maxLength: 200, nullable: true),
+                    ReportPlan = table.Column<string>(type: "character varying(200)", maxLength: 200, nullable: true),
+                    SystemSnapshotJson = table.Column<string>(type: "jsonb", nullable: false),
+                    ReportSnapshotJson = table.Column<string>(type: "jsonb", nullable: false),
+                    DifferencesJson = table.Column<string>(type: "jsonb", nullable: false),
+                    CreatedAtUtc = table.Column<DateTime>(type: "timestamp with time zone", nullable: false)
+                },
+                constraints: table =>
+                {
+                    table.PrimaryKey("PK_MveAuditIssues", x => x.Id);
+                    table.ForeignKey(
+                        name: "FK_MveAuditIssues_MveAuditRuns_AuditRunId",
+                        column: x => x.AuditRunId,
+                        principalTable: "MveAuditRuns",
+                        principalColumn: "Id",
+                        onDelete: ReferentialAction.Cascade);
+                });
+
+            migrationBuilder.CreateIndex(
+                name: "IX_Aparelhos_TenantId_Fabricante",
+                table: "Aparelhos",
+                columns: new[] { "TenantId", "Fabricante" });
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditIssues_AuditRunId",
+                table: "MveAuditIssues",
+                column: "AuditRunId");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditIssues_IssueType",
+                table: "MveAuditIssues",
+                column: "IssueType");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditIssues_NumeroLinha",
+                table: "MveAuditIssues",
+                column: "NumeroLinha");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditIssues_Syncable",
+                table: "MveAuditIssues",
+                column: "Syncable");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditIssues_TenantId",
+                table: "MveAuditIssues",
+                column: "TenantId");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditRuns_ImportedAtUtc",
+                table: "MveAuditRuns",
+                column: "ImportedAtUtc");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditRuns_Status",
+                table: "MveAuditRuns",
+                column: "Status");
+
+            migrationBuilder.CreateIndex(
+                name: "IX_MveAuditRuns_TenantId",
+                table: "MveAuditRuns",
+                column: "TenantId");
+        }
+
+        /// <inheritdoc />
+        protected override void Down(MigrationBuilder migrationBuilder)
+        {
+            migrationBuilder.DropTable(
+                name: "MveAuditIssues");
+
+            migrationBuilder.DropTable(
+                name: "MveAuditRuns");
+
+            migrationBuilder.DropIndex(
+                name: "IX_Aparelhos_TenantId_Fabricante",
+                table: "Aparelhos");
+
+            migrationBuilder.DropColumn(
+                name: "Fabricante",
+                table: "Aparelhos");
+        }
+    }
+}

Migrations/AppDbContextModelSnapshot.cs

@@ -330,6 +330,58 @@ namespace line_gestao_api.Migrations
                     b.ToTable("AuditLogs");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.Aparelho", b =>
+                {
+                    b.Property<Guid>("Id")
+                        .ValueGeneratedOnAdd()
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("Cor")
+                        .HasMaxLength(80)
+                        .HasColumnType("character varying(80)");
+
+                    b.Property<DateTime>("CreatedAt")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<string>("Fabricante")
+                        .HasMaxLength(120)
+                        .HasColumnType("character varying(120)");
+
+                    b.Property<string>("Imei")
+                        .HasMaxLength(80)
+                        .HasColumnType("character varying(80)");
+
+                    b.Property<string>("Nome")
+                        .HasMaxLength(160)
+                        .HasColumnType("character varying(160)");
+
+                    b.Property<string>("NotaFiscalArquivoPath")
+                        .HasMaxLength(500)
+                        .HasColumnType("character varying(500)");
+
+                    b.Property<string>("ReciboArquivoPath")
+                        .HasMaxLength(500)
+                        .HasColumnType("character varying(500)");
+
+                    b.Property<Guid>("TenantId")
+                        .HasColumnType("uuid");
+
+                    b.Property<DateTime>("UpdatedAt")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.HasKey("Id");
+
+                    b.HasIndex("Imei");
+
+                    b.HasIndex("TenantId");
+
+                    b.HasIndex("TenantId", "Fabricante");
+
+                    b.HasIndex("TenantId", "Nome", "Cor");
+
+                    b.ToTable("Aparelhos");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.BillingClient", b =>
                 {
                     b.Property<Guid>("Id")
@@ -618,16 +670,226 @@ namespace line_gestao_api.Migrations
                     b.ToTable("ImportAuditRuns");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.MveAuditIssue", b =>
+                {
+                    b.Property<Guid>("Id")
+                        .ValueGeneratedOnAdd()
+                        .HasColumnType("uuid");
+
+                    b.Property<Guid>("AuditRunId")
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("ActionSuggestion")
+                        .HasMaxLength(160)
+                        .HasColumnType("character varying(160)");
+
+                    b.Property<bool>("Applied")
+                        .HasColumnType("boolean");
+
+                    b.Property<DateTime?>("AppliedAtUtc")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<DateTime>("CreatedAtUtc")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<string>("DifferencesJson")
+                        .IsRequired()
+                        .HasColumnType("jsonb");
+
+                    b.Property<string>("IssueType")
+                        .IsRequired()
+                        .HasMaxLength(60)
+                        .HasColumnType("character varying(60)");
+
+                    b.Property<Guid?>("MobileLineId")
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("Notes")
+                        .HasMaxLength(500)
+                        .HasColumnType("character varying(500)");
+
+                    b.Property<string>("NumeroLinha")
+                        .IsRequired()
+                        .HasMaxLength(64)
+                        .HasColumnType("character varying(64)");
+
+                    b.Property<string>("ReportPlan")
+                        .HasMaxLength(200)
+                        .HasColumnType("character varying(200)");
+
+                    b.Property<string>("ReportSnapshotJson")
+                        .IsRequired()
+                        .HasColumnType("jsonb");
+
+                    b.Property<string>("ReportStatus")
+                        .HasMaxLength(120)
+                        .HasColumnType("character varying(120)");
+
+                    b.Property<string>("Severity")
+                        .IsRequired()
+                        .HasMaxLength(40)
+                        .HasColumnType("character varying(40)");
+
+                    b.Property<int?>("SourceRowNumber")
+                        .HasColumnType("integer");
+
+                    b.Property<string>("Situation")
+                        .IsRequired()
+                        .HasMaxLength(80)
+                        .HasColumnType("character varying(80)");
+
+                    b.Property<bool>("Syncable")
+                        .HasColumnType("boolean");
+
+                    b.Property<string>("SystemPlan")
+                        .HasMaxLength(200)
+                        .HasColumnType("character varying(200)");
+
+                    b.Property<int?>("SystemItem")
+                        .HasColumnType("integer");
+
+                    b.Property<string>("SystemSnapshotJson")
+                        .IsRequired()
+                        .HasColumnType("jsonb");
+
+                    b.Property<string>("SystemStatus")
+                        .HasMaxLength(120)
+                        .HasColumnType("character varying(120)");
+
+                    b.Property<Guid>("TenantId")
+                        .HasColumnType("uuid");
+
+                    b.HasKey("Id");
+
+                    b.HasIndex("AuditRunId");
+
+                    b.HasIndex("IssueType");
+
+                    b.HasIndex("NumeroLinha");
+
+                    b.HasIndex("Syncable");
+
+                    b.HasIndex("TenantId");
+
+                    b.ToTable("MveAuditIssues");
+                });
+
+            modelBuilder.Entity("line_gestao_api.Models.MveAuditRun", b =>
+                {
+                    b.Property<Guid>("Id")
+                        .ValueGeneratedOnAdd()
+                        .HasColumnType("uuid");
+
+                    b.Property<DateTime?>("AppliedAtUtc")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<string>("AppliedByUserEmail")
+                        .HasMaxLength(200)
+                        .HasColumnType("character varying(200)");
+
+                    b.Property<Guid?>("AppliedByUserId")
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("AppliedByUserName")
+                        .HasMaxLength(200)
+                        .HasColumnType("character varying(200)");
+
+                    b.Property<int>("AppliedFieldsCount")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("AppliedIssuesCount")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("AppliedLinesCount")
+                        .HasColumnType("integer");
+
+                    b.Property<string>("FileEncoding")
+                        .HasMaxLength(40)
+                        .HasColumnType("character varying(40)");
+
+                    b.Property<string>("FileHashSha256")
+                        .HasMaxLength(64)
+                        .HasColumnType("character varying(64)");
+
+                    b.Property<string>("FileName")
+                        .HasMaxLength(260)
+                        .HasColumnType("character varying(260)");
+
+                    b.Property<DateTime>("ImportedAtUtc")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<string>("Status")
+                        .IsRequired()
+                        .HasMaxLength(40)
+                        .HasColumnType("character varying(40)");
+
+                    b.Property<Guid>("TenantId")
+                        .HasColumnType("uuid");
+
+                    b.Property<int>("TotalConciliated")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalDataDivergences")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalDuplicateReportLines")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalDuplicateSystemLines")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalInvalidRows")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalOnlyInReport")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalOnlyInSystem")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalReportLines")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalStatusDivergences")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalSyncableIssues")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalSystemLines")
+                        .HasColumnType("integer");
+
+                    b.Property<int>("TotalUnknownStatuses")
+                        .HasColumnType("integer");
+
+                    b.HasKey("Id");
+
+                    b.HasIndex("ImportedAtUtc");
+
+                    b.HasIndex("Status");
+
+                    b.HasIndex("TenantId");
+
+                    b.ToTable("MveAuditRuns");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.MobileLine", b =>
                 {
                     b.Property<Guid>("Id")
                         .ValueGeneratedOnAdd()
                         .HasColumnType("uuid");
 
+                    b.Property<Guid?>("AparelhoId")
+                        .HasColumnType("uuid");
+
                     b.Property<string>("Cedente")
                         .HasMaxLength(150)
                         .HasColumnType("character varying(150)");
 
+                    b.Property<string>("CentroDeCustos")
+                        .HasMaxLength(180)
+                        .HasColumnType("character varying(180)");
+
                     b.Property<string>("Chip")
                         .HasMaxLength(40)
                         .HasColumnType("character varying(40)");
@@ -691,6 +953,9 @@ namespace line_gestao_api.Migrations
                     b.Property<decimal?>("Skeelo")
                         .HasColumnType("numeric");
 
+                    b.Property<Guid?>("SetorId")
+                        .HasColumnType("uuid");
+
                     b.Property<string>("Skil")
                         .HasMaxLength(80)
                         .HasColumnType("character varying(80)");
@@ -744,10 +1009,16 @@ namespace line_gestao_api.Migrations
 
                     b.HasKey("Id");
 
+                    b.HasIndex("AparelhoId");
+
                     b.HasIndex("Chip");
 
+                    b.HasIndex("CentroDeCustos");
+
                     b.HasIndex("Cliente");
 
+                    b.HasIndex("SetorId");
+
                     b.HasIndex("Skil");
 
                     b.HasIndex("Status");
@@ -888,6 +1159,74 @@ namespace line_gestao_api.Migrations
                     b.ToTable("Notifications");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.SolicitacaoLinha", b =>
+                {
+                    b.Property<Guid>("Id")
+                        .ValueGeneratedOnAdd()
+                        .HasColumnType("uuid");
+
+                    b.Property<DateTime>("CreatedAt")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<decimal?>("FranquiaLineAtual")
+                        .HasColumnType("numeric");
+
+                    b.Property<decimal?>("FranquiaLineNova")
+                        .HasColumnType("numeric");
+
+                    b.Property<string>("Linha")
+                        .HasMaxLength(30)
+                        .HasColumnType("character varying(30)");
+
+                    b.Property<string>("Mensagem")
+                        .IsRequired()
+                        .HasMaxLength(1000)
+                        .HasColumnType("character varying(1000)");
+
+                    b.Property<Guid?>("MobileLineId")
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("SolicitanteNome")
+                        .HasMaxLength(200)
+                        .HasColumnType("character varying(200)");
+
+                    b.Property<Guid?>("SolicitanteUserId")
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("Status")
+                        .IsRequired()
+                        .HasMaxLength(30)
+                        .HasColumnType("character varying(30)");
+
+                    b.Property<Guid>("TenantId")
+                        .HasColumnType("uuid");
+
+                    b.Property<string>("TipoSolicitacao")
+                        .IsRequired()
+                        .HasMaxLength(60)
+                        .HasColumnType("character varying(60)");
+
+                    b.Property<string>("UsuarioLinha")
+                        .HasMaxLength(200)
+                        .HasColumnType("character varying(200)");
+
+                    b.HasKey("Id");
+
+                    b.HasIndex("CreatedAt");
+
+                    b.HasIndex("MobileLineId");
+
+                    b.HasIndex("SolicitanteUserId");
+
+                    b.HasIndex("Status");
+
+                    b.HasIndex("TenantId");
+
+                    b.HasIndex("TipoSolicitacao");
+
+                    b.ToTable("SolicitacaoLinhas");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.ParcelamentoLine", b =>
                 {
                     b.Property<Guid>("Id")
@@ -1370,6 +1709,36 @@ namespace line_gestao_api.Migrations
                     b.ToTable("ResumoVivoLineTotals");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.Setor", b =>
+                {
+                    b.Property<Guid>("Id")
+                        .ValueGeneratedOnAdd()
+                        .HasColumnType("uuid");
+
+                    b.Property<DateTime>("CreatedAt")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.Property<string>("Nome")
+                        .IsRequired()
+                        .HasMaxLength(160)
+                        .HasColumnType("character varying(160)");
+
+                    b.Property<Guid>("TenantId")
+                        .HasColumnType("uuid");
+
+                    b.Property<DateTime>("UpdatedAt")
+                        .HasColumnType("timestamp with time zone");
+
+                    b.HasKey("Id");
+
+                    b.HasIndex("TenantId");
+
+                    b.HasIndex("TenantId", "Nome")
+                        .IsUnique();
+
+                    b.ToTable("Setores");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.Tenant", b =>
                 {
                     b.Property<Guid>("Id")
@@ -1665,6 +2034,23 @@ namespace line_gestao_api.Migrations
                         .IsRequired();
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.MobileLine", b =>
+                {
+                    b.HasOne("line_gestao_api.Models.Aparelho", "Aparelho")
+                        .WithMany("MobileLines")
+                        .HasForeignKey("AparelhoId")
+                        .OnDelete(DeleteBehavior.SetNull);
+
+                    b.HasOne("line_gestao_api.Models.Setor", "Setor")
+                        .WithMany("MobileLines")
+                        .HasForeignKey("SetorId")
+                        .OnDelete(DeleteBehavior.SetNull);
+
+                    b.Navigation("Aparelho");
+
+                    b.Navigation("Setor");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.MuregLine", b =>
                 {
                     b.HasOne("line_gestao_api.Models.MobileLine", "MobileLine")
@@ -1687,6 +2073,17 @@ namespace line_gestao_api.Migrations
                     b.Navigation("AuditRun");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.MveAuditIssue", b =>
+                {
+                    b.HasOne("line_gestao_api.Models.MveAuditRun", "AuditRun")
+                        .WithMany("Issues")
+                        .HasForeignKey("AuditRunId")
+                        .OnDelete(DeleteBehavior.Cascade)
+                        .IsRequired();
+
+                    b.Navigation("AuditRun");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.Notification", b =>
                 {
                     b.HasOne("line_gestao_api.Models.ApplicationUser", "User")
@@ -1704,6 +2101,23 @@ namespace line_gestao_api.Migrations
                     b.Navigation("VigenciaLine");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.SolicitacaoLinha", b =>
+                {
+                    b.HasOne("line_gestao_api.Models.MobileLine", "MobileLine")
+                        .WithMany()
+                        .HasForeignKey("MobileLineId")
+                        .OnDelete(DeleteBehavior.SetNull);
+
+                    b.HasOne("line_gestao_api.Models.ApplicationUser", "SolicitanteUser")
+                        .WithMany()
+                        .HasForeignKey("SolicitanteUserId")
+                        .OnDelete(DeleteBehavior.SetNull);
+
+                    b.Navigation("MobileLine");
+
+                    b.Navigation("SolicitanteUser");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.ParcelamentoMonthValue", b =>
                 {
                     b.HasOne("line_gestao_api.Models.ParcelamentoLine", "ParcelamentoLine")
@@ -1715,6 +2129,11 @@ namespace line_gestao_api.Migrations
                     b.Navigation("ParcelamentoLine");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.Aparelho", b =>
+                {
+                    b.Navigation("MobileLines");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.MobileLine", b =>
                 {
                     b.Navigation("Muregs");
@@ -1725,10 +2144,20 @@ namespace line_gestao_api.Migrations
                     b.Navigation("Issues");
                 });
 
+            modelBuilder.Entity("line_gestao_api.Models.MveAuditRun", b =>
+                {
+                    b.Navigation("Issues");
+                });
+
             modelBuilder.Entity("line_gestao_api.Models.ParcelamentoLine", b =>
                 {
                     b.Navigation("MonthValues");
                 });
+
+            modelBuilder.Entity("line_gestao_api.Models.Setor", b =>
+                {
+                    b.Navigation("MobileLines");
+                });
 #pragma warning restore 612, 618
         }
     }

Models/Aparelho.cs

@@ -0,0 +1,33 @@
+using System.ComponentModel.DataAnnotations;
+
+namespace line_gestao_api.Models;
+
+public class Aparelho : ITenantEntity
+{
+    public Guid Id { get; set; } = Guid.NewGuid();
+
+    public Guid TenantId { get; set; }
+
+    [MaxLength(160)]
+    public string? Nome { get; set; }
+
+    [MaxLength(120)]
+    public string? Fabricante { get; set; }
+
+    [MaxLength(80)]
+    public string? Cor { get; set; }
+
+    [MaxLength(80)]
+    public string? Imei { get; set; }
+
+    [MaxLength(500)]
+    public string? NotaFiscalArquivoPath { get; set; }
+
+    [MaxLength(500)]
+    public string? ReciboArquivoPath { get; set; }
+
+    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
+    public DateTime UpdatedAt { get; set; } = DateTime.UtcNow;
+
+    public ICollection<MobileLine> MobileLines { get; set; } = new List<MobileLine>();
+}

Models/MobileLine.cs

@@ -20,6 +20,15 @@ namespace line_gestao_api.Models
         public string? Cliente { get; set; }
         [MaxLength(200)]
         public string? Usuario { get; set; }
+        [MaxLength(180)]
+        public string? CentroDeCustos { get; set; }
+
+        public Guid? SetorId { get; set; }
+        public Setor? Setor { get; set; }
+
+        public Guid? AparelhoId { get; set; }
+        public Aparelho? Aparelho { get; set; }
+
         [MaxLength(200)]
         public string? PlanoContrato { get; set; }
 
@@ -66,7 +75,6 @@ namespace line_gestao_api.Models
         public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
         public DateTime UpdatedAt { get; set; } = DateTime.UtcNow;
 
-        // ✅ Navegação (1 MobileLine -> N Muregs)
         public ICollection<MuregLine> Muregs { get; set; } = new List<MuregLine>();
     }
 }

Models/MveAuditIssue.cs

@@ -0,0 +1,52 @@
+namespace line_gestao_api.Models;
+
+public class MveAuditIssue : ITenantEntity
+{
+    public Guid Id { get; set; } = Guid.NewGuid();
+
+    public Guid TenantId { get; set; }
+
+    public Guid AuditRunId { get; set; }
+
+    public MveAuditRun? AuditRun { get; set; }
+
+    public int? SourceRowNumber { get; set; }
+
+    public string NumeroLinha { get; set; } = string.Empty;
+
+    public Guid? MobileLineId { get; set; }
+
+    public int? SystemItem { get; set; }
+
+    public string IssueType { get; set; } = string.Empty;
+
+    public string Situation { get; set; } = string.Empty;
+
+    public string Severity { get; set; } = "INFO";
+
+    public bool Syncable { get; set; }
+
+    public bool Applied { get; set; }
+
+    public DateTime? AppliedAtUtc { get; set; }
+
+    public string? ActionSuggestion { get; set; }
+
+    public string? Notes { get; set; }
+
+    public string? SystemStatus { get; set; }
+
+    public string? ReportStatus { get; set; }
+
+    public string? SystemPlan { get; set; }
+
+    public string? ReportPlan { get; set; }
+
+    public string SystemSnapshotJson { get; set; } = "{}";
+
+    public string ReportSnapshotJson { get; set; } = "{}";
+
+    public string DifferencesJson { get; set; } = "[]";
+
+    public DateTime CreatedAtUtc { get; set; } = DateTime.UtcNow;
+}

Models/MveAuditRun.cs

@@ -0,0 +1,58 @@
+namespace line_gestao_api.Models;
+
+public class MveAuditRun : ITenantEntity
+{
+    public Guid Id { get; set; } = Guid.NewGuid();
+
+    public Guid TenantId { get; set; }
+
+    public string? FileName { get; set; }
+
+    public string? FileHashSha256 { get; set; }
+
+    public string? FileEncoding { get; set; }
+
+    public string Status { get; set; } = "READY";
+
+    public int TotalSystemLines { get; set; }
+
+    public int TotalReportLines { get; set; }
+
+    public int TotalConciliated { get; set; }
+
+    public int TotalStatusDivergences { get; set; }
+
+    public int TotalDataDivergences { get; set; }
+
+    public int TotalOnlyInSystem { get; set; }
+
+    public int TotalOnlyInReport { get; set; }
+
+    public int TotalDuplicateReportLines { get; set; }
+
+    public int TotalDuplicateSystemLines { get; set; }
+
+    public int TotalInvalidRows { get; set; }
+
+    public int TotalUnknownStatuses { get; set; }
+
+    public int TotalSyncableIssues { get; set; }
+
+    public int AppliedIssuesCount { get; set; }
+
+    public int AppliedLinesCount { get; set; }
+
+    public int AppliedFieldsCount { get; set; }
+
+    public DateTime ImportedAtUtc { get; set; } = DateTime.UtcNow;
+
+    public DateTime? AppliedAtUtc { get; set; }
+
+    public Guid? AppliedByUserId { get; set; }
+
+    public string? AppliedByUserName { get; set; }
+
+    public string? AppliedByUserEmail { get; set; }
+
+    public ICollection<MveAuditIssue> Issues { get; set; } = new List<MveAuditIssue>();
+}

Models/Setor.cs

@@ -0,0 +1,18 @@
+using System.ComponentModel.DataAnnotations;
+
+namespace line_gestao_api.Models;
+
+public class Setor : ITenantEntity
+{
+    public Guid Id { get; set; } = Guid.NewGuid();
+
+    public Guid TenantId { get; set; }
+
+    [MaxLength(160)]
+    public string Nome { get; set; } = string.Empty;
+
+    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
+    public DateTime UpdatedAt { get; set; } = DateTime.UtcNow;
+
+    public ICollection<MobileLine> MobileLines { get; set; } = new List<MobileLine>();
+}

Models/SolicitacaoLinha.cs

@@ -0,0 +1,42 @@
+using System.ComponentModel.DataAnnotations;
+
+namespace line_gestao_api.Models;
+
+public class SolicitacaoLinha : ITenantEntity
+{
+    public Guid Id { get; set; } = Guid.NewGuid();
+
+    public Guid TenantId { get; set; }
+
+    public Guid? MobileLineId { get; set; }
+    public MobileLine? MobileLine { get; set; }
+
+    [MaxLength(30)]
+    public string? Linha { get; set; }
+
+    [MaxLength(200)]
+    public string? UsuarioLinha { get; set; }
+
+    [Required]
+    [MaxLength(60)]
+    public string TipoSolicitacao { get; set; } = string.Empty;
+
+    public decimal? FranquiaLineAtual { get; set; }
+    public decimal? FranquiaLineNova { get; set; }
+
+    public Guid? SolicitanteUserId { get; set; }
+    public ApplicationUser? SolicitanteUser { get; set; }
+
+    [MaxLength(200)]
+    public string? SolicitanteNome { get; set; }
+
+    [Required]
+    [MaxLength(1000)]
+    public string Mensagem { get; set; } = string.Empty;
+
+    [Required]
+    [MaxLength(30)]
+    public string Status { get; set; } = "PENDENTE";
+
+    public DateTime CreatedAt { get; set; } = DateTime.UtcNow;
+}

Program.cs

@@ -16,6 +16,7 @@ using Microsoft.IdentityModel.Tokens;
 
 var builder = WebApplication.CreateBuilder(args);
 builder.Configuration.AddJsonFile("appsettings.Local.json", optional: true, reloadOnChange: true);
+Encoding.RegisterProvider(CodePagesEncodingProvider.Instance);
 
 var dataProtectionKeyPath = builder.Environment.IsProduction()
     ? "/var/www/html/line-gestao-api/publish/.aspnet-keys"
@@ -96,8 +97,13 @@ builder.Services.AddScoped<ISystemAuditService, SystemAuditService>();
 builder.Services.AddScoped<IVigenciaNotificationSyncService, VigenciaNotificationSyncService>();
 builder.Services.AddScoped<ParcelamentosImportService>();
 builder.Services.AddScoped<GeralDashboardInsightsService>();
+builder.Services.AddScoped<DashboardKpiSnapshotService>();
 builder.Services.AddScoped<GeralSpreadsheetTemplateService>();
 builder.Services.AddScoped<SpreadsheetImportAuditService>();
+builder.Services.AddScoped<MveCsvParserService>();
+builder.Services.AddScoped<MveReconciliationService>();
+builder.Services.AddScoped<MveAuditService>();
+builder.Services.AddScoped<MveAuditSchemaBootstrapper>();
 
 builder.Services.AddIdentityCore<ApplicationUser>(options =>
 {
@@ -197,6 +203,11 @@ app.UseMiddleware<TenantMiddleware>();
 app.UseAuthorization();
 
 await SeedData.EnsureSeedDataAsync(app.Services);
+using (var scope = app.Services.CreateScope())
+{
+    var schemaBootstrapper = scope.ServiceProvider.GetRequiredService<MveAuditSchemaBootstrapper>();
+    await schemaBootstrapper.EnsureSchemaAsync();
+}
 
 app.MapControllers();
 app.MapGet("/health", () => Results.Ok(new { status = "ok" }));

Services/AppRoles.cs

@@ -4,7 +4,8 @@ public static class AppRoles
 {
     public const string SysAdmin = "sysadmin";
     public const string Gestor = "gestor";
+    public const string Financeiro = "financeiro";
     public const string Cliente = "cliente";
 
-    public static readonly string[] All = [SysAdmin, Gestor, Cliente];
+    public static readonly string[] All = [SysAdmin, Gestor, Financeiro, Cliente];
 }

Services/DashboardKpiSnapshotService.cs

@@ -0,0 +1,380 @@
+using System.Globalization;
+using System.Security.Claims;
+using System.Text;
+using System.Text.Json;
+using line_gestao_api.Data;
+using line_gestao_api.Models;
+using Microsoft.AspNetCore.Http;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Services;
+
+public sealed class DashboardKpiSnapshotService
+{
+    private const string SnapshotEntityName = "DashboardKpiSnapshot";
+
+    private static readonly JsonSerializerOptions JsonOptions = new(JsonSerializerDefaults.Web);
+
+    private readonly AppDbContext _db;
+    private readonly ITenantProvider _tenantProvider;
+
+    public DashboardKpiSnapshotService(AppDbContext db, ITenantProvider tenantProvider)
+    {
+        _db = db;
+        _tenantProvider = tenantProvider;
+    }
+
+    public async Task CaptureAfterSpreadsheetImportAsync(
+        ClaimsPrincipal user,
+        HttpContext httpContext,
+        CancellationToken cancellationToken = default)
+    {
+        var tenantId = _tenantProvider.TenantId;
+        if (!tenantId.HasValue)
+        {
+            return;
+        }
+
+        var userId = TryParseUserId(user);
+        var userName = user.FindFirst("name")?.Value
+            ?? user.FindFirst(ClaimTypes.Name)?.Value
+            ?? user.Identity?.Name
+            ?? "USUARIO";
+        var userEmail = user.FindFirst(ClaimTypes.Email)?.Value
+            ?? user.FindFirst("email")?.Value;
+
+        foreach (var scope in EnumerateScopes())
+        {
+            var snapshot = await BuildSnapshotAsync(scope.Operadora, cancellationToken);
+
+            _db.AuditLogs.Add(new AuditLog
+            {
+                TenantId = tenantId.Value,
+                ActorUserId = userId,
+                ActorTenantId = tenantId.Value,
+                TargetTenantId = tenantId.Value,
+                OccurredAtUtc = DateTime.UtcNow,
+                UserId = userId,
+                UserName = userName,
+                UserEmail = userEmail,
+                Action = "SNAPSHOT",
+                Page = AuditLogBuilder.SpreadsheetImportPageName,
+                EntityName = SnapshotEntityName,
+                EntityId = snapshot.Scope,
+                EntityLabel = $"Snapshot Dashboard {snapshot.Scope}",
+                ChangesJson = "[]",
+                MetadataJson = JsonSerializer.Serialize(snapshot, JsonOptions),
+                RequestPath = httpContext.Request.Path.Value,
+                RequestMethod = httpContext.Request.Method,
+                IpAddress = httpContext.Connection.RemoteIpAddress?.ToString()
+            });
+        }
+
+        await _db.SaveChangesAsync(cancellationToken);
+    }
+
+    public async Task<Dictionary<string, string>> GetTrendMapAsync(
+        string? operadora = null,
+        CancellationToken cancellationToken = default)
+    {
+        var scope = NormalizeScope(operadora);
+        var logs = await _db.AuditLogs
+            .AsNoTracking()
+            .Where(x =>
+                x.Page == AuditLogBuilder.SpreadsheetImportPageName &&
+                x.EntityName == SnapshotEntityName &&
+                x.EntityId == scope)
+            .OrderByDescending(x => x.OccurredAtUtc)
+            .Take(8)
+            .Select(x => new { x.OccurredAtUtc, x.MetadataJson })
+            .ToListAsync(cancellationToken);
+
+        if (logs.Count < 2)
+        {
+            return new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        var latest = DeserializeSnapshot(logs[0].MetadataJson);
+        if (latest == null)
+        {
+            return new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        var baselineThreshold = logs[0].OccurredAtUtc.AddHours(-24);
+        var previous = logs
+            .Skip(1)
+            .Select(x => DeserializeSnapshot(x.MetadataJson))
+            .FirstOrDefault(x => x != null && x.CapturedAtUtc >= baselineThreshold);
+
+        if (previous == null)
+        {
+            return new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        var keys = latest.Metrics.Keys
+            .Concat(previous.Metrics.Keys)
+            .Distinct(StringComparer.OrdinalIgnoreCase);
+
+        var result = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        foreach (var key in keys)
+        {
+            latest.Metrics.TryGetValue(key, out var currentValue);
+            previous.Metrics.TryGetValue(key, out var previousValue);
+            result[key] = currentValue > previousValue
+                ? "up"
+                : currentValue < previousValue
+                    ? "down"
+                    : "stable";
+        }
+
+        return result;
+    }
+
+    private async Task<DashboardKpiSnapshotPayload> BuildSnapshotAsync(
+        string? operadora,
+        CancellationToken cancellationToken)
+    {
+        var todayUtcStart = DateTime.SpecifyKind(DateTime.UtcNow.Date, DateTimeKind.Utc);
+        var tomorrowUtcStart = todayUtcStart.AddDays(1);
+        var last30UtcStart = todayUtcStart.AddDays(-30);
+        var limit30ExclusiveUtcStart = todayUtcStart.AddDays(31);
+
+        var qLines = OperadoraContaResolver.ApplyOperadoraFilter(_db.MobileLines.AsNoTracking(), operadora);
+        var qReserva = ApplyReservaContextFilter(qLines);
+        var qOperacionais = ExcludeReservaContext(qLines);
+        var qOperacionaisWithClient = qOperacionais.Where(x => x.Cliente != null && x.Cliente != "");
+        var qNonReserva = ExcludeReservaContext(qLines);
+
+        var totalLinhas = await qLines.CountAsync(cancellationToken);
+        var linhasAtivas = await qOperacionais.CountAsync(x =>
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%ativo%"), cancellationToken);
+        var linhasBloqueadas = await qOperacionaisWithClient.CountAsync(x =>
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%bloque%") ||
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%perda%") ||
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%roubo%"), cancellationToken);
+        var linhasReserva = await qReserva.CountAsync(cancellationToken);
+
+        var franquiaVivoTotal = await qLines.SumAsync(x => x.FranquiaVivo ?? 0m, cancellationToken);
+        var franquiaLineTotal = await qLines.SumAsync(x => x.FranquiaLine ?? 0m, cancellationToken);
+
+        var vigVencidos = await _db.VigenciaLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DtTerminoFidelizacao != null &&
+                x.DtTerminoFidelizacao.Value < todayUtcStart, cancellationToken);
+
+        var vigencia30 = await _db.VigenciaLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DtTerminoFidelizacao != null &&
+                x.DtTerminoFidelizacao.Value >= todayUtcStart &&
+                x.DtTerminoFidelizacao.Value < limit30ExclusiveUtcStart, cancellationToken);
+
+        var mureg30 = await _db.MuregLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DataDaMureg != null &&
+                x.DataDaMureg.Value >= last30UtcStart &&
+                x.DataDaMureg.Value < tomorrowUtcStart, cancellationToken);
+
+        var troca30 = await _db.TrocaNumeroLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DataTroca != null &&
+                x.DataTroca.Value >= last30UtcStart &&
+                x.DataTroca.Value < tomorrowUtcStart, cancellationToken);
+
+        var qLineItems = qLines
+            .Where(x => x.Item > 0)
+            .Select(x => x.Item);
+        var qLineNumbers = qLines
+            .Where(x => x.Linha != null && x.Linha != "")
+            .Select(x => x.Linha!);
+
+        var qUserData = _db.UserDatas.AsNoTracking()
+            .Where(x =>
+                (x.Item > 0 && qLineItems.Contains(x.Item)) ||
+                (x.Linha != null && x.Linha != "" && qLineNumbers.Contains(x.Linha)));
+
+        var cadastrosTotal = await qUserData.CountAsync(cancellationToken);
+
+        var travelCom = await qLines.CountAsync(x => (x.VivoTravelMundo ?? 0m) > 0m, cancellationToken);
+        var adicionalPago = await qLines.CountAsync(x =>
+            (x.GestaoVozDados ?? 0m) > 0m ||
+            (x.Skeelo ?? 0m) > 0m ||
+            (x.VivoNewsPlus ?? 0m) > 0m ||
+            (x.VivoTravelMundo ?? 0m) > 0m ||
+            (x.VivoSync ?? 0m) > 0m ||
+            (x.VivoGestaoDispositivo ?? 0m) > 0m, cancellationToken);
+
+        var planosContratados = await qNonReserva
+            .Where(x => x.PlanoContrato != null && x.PlanoContrato != "")
+            .Select(x => (x.PlanoContrato ?? "").Trim())
+            .Distinct()
+            .CountAsync(cancellationToken);
+
+        var usuariosRaw = await qNonReserva
+            .Where(x => x.Usuario != null && x.Usuario != "")
+            .Select(x => new
+            {
+                Usuario = (x.Usuario ?? "").Trim(),
+                Status = (x.Status ?? "").Trim()
+            })
+            .ToListAsync(cancellationToken);
+
+        var usuariosComLinha = usuariosRaw
+            .Where(x => ShouldIncludeUsuario(x.Usuario, x.Status))
+            .Select(x => x.Usuario)
+            .Distinct(StringComparer.OrdinalIgnoreCase)
+            .Count();
+
+        return new DashboardKpiSnapshotPayload
+        {
+            Scope = NormalizeScope(operadora),
+            CapturedAtUtc = DateTime.UtcNow,
+            Metrics = new Dictionary<string, decimal>(StringComparer.OrdinalIgnoreCase)
+            {
+                ["linhas_total"] = totalLinhas,
+                ["linhas_ativas"] = linhasAtivas,
+                ["linhas_bloqueadas"] = linhasBloqueadas,
+                ["linhas_reserva"] = linhasReserva,
+                ["franquia_vivo_total"] = franquiaVivoTotal,
+                ["franquia_line_total"] = franquiaLineTotal,
+                ["vig_vencidos"] = vigVencidos,
+                ["vig_30"] = vigencia30,
+                ["mureg_30"] = mureg30,
+                ["troca_30"] = troca30,
+                ["cadastros_total"] = cadastrosTotal,
+                ["travel_com"] = travelCom,
+                ["adicional_pago"] = adicionalPago,
+                ["planos_contratados"] = planosContratados,
+                ["usuarios_com_linha"] = usuariosComLinha
+            }
+        };
+    }
+
+    private static Guid? TryParseUserId(ClaimsPrincipal user)
+    {
+        var claim = user.FindFirst(ClaimTypes.NameIdentifier)?.Value;
+        return Guid.TryParse(claim, out var userId) ? userId : null;
+    }
+
+    private static IEnumerable<(string Scope, string? Operadora)> EnumerateScopes()
+    {
+        yield return ("TODOS", null);
+        yield return ("VIVO", "VIVO");
+        yield return ("CLARO", "CLARO");
+        yield return ("TIM", "TIM");
+    }
+
+    private static string NormalizeScope(string? operadora)
+    {
+        var token = NormalizeToken(operadora);
+        if (string.IsNullOrWhiteSpace(token))
+        {
+            return "TODOS";
+        }
+
+        return token;
+    }
+
+    private static DashboardKpiSnapshotPayload? DeserializeSnapshot(string? metadataJson)
+    {
+        if (string.IsNullOrWhiteSpace(metadataJson))
+        {
+            return null;
+        }
+
+        try
+        {
+            return JsonSerializer.Deserialize<DashboardKpiSnapshotPayload>(metadataJson, JsonOptions);
+        }
+        catch
+        {
+            return null;
+        }
+    }
+
+    private static IQueryable<MobileLine> ApplyReservaContextFilter(IQueryable<MobileLine> query)
+    {
+        return query.Where(x =>
+            EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
+            EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
+            EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+    }
+
+    private static IQueryable<MobileLine> ExcludeReservaContext(IQueryable<MobileLine> query)
+    {
+        return query.Where(x =>
+            !EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") &&
+            !EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") &&
+            !EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+    }
+
+    private static bool ShouldIncludeUsuario(string usuario, string status)
+    {
+        var usuarioKey = NormalizeToken(usuario);
+        if (string.IsNullOrWhiteSpace(usuarioKey))
+        {
+            return false;
+        }
+
+        var invalidUserTokens = new[]
+        {
+            "SEMUSUARIO",
+            "AGUARDANDOUSUARIO",
+            "AGUARDANDO",
+            "BLOQUEAR",
+            "BLOQUEAD",
+            "BLOQUEADO",
+            "BLOQUEIO",
+            "BLOQ120",
+            "RESERVA",
+            "NAOATRIBUIDO",
+            "PENDENTE",
+            "COBRANCA",
+            "FATURAMENTO",
+            "FINANCEIRO",
+            "BACKOFFICE",
+            "ADMINISTRATIVO",
+        };
+
+        if (invalidUserTokens.Any(usuarioKey.Contains))
+        {
+            return false;
+        }
+
+        var statusKey = NormalizeToken(status);
+        var blockedStatusTokens = new[] { "BLOQUE", "PERDA", "ROUBO", "SUSPEN", "CANCEL", "AGUARD" };
+        return !blockedStatusTokens.Any(statusKey.Contains);
+    }
+
+    private static string NormalizeToken(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        var normalized = value.Normalize(NormalizationForm.FormD);
+        var builder = new StringBuilder(normalized.Length);
+        foreach (var ch in normalized)
+        {
+            var category = CharUnicodeInfo.GetUnicodeCategory(ch);
+            if (category == UnicodeCategory.NonSpacingMark)
+            {
+                continue;
+            }
+
+            if (char.IsLetterOrDigit(ch))
+            {
+                builder.Append(char.ToUpperInvariant(ch));
+            }
+        }
+
+        return builder.ToString();
+    }
+
+    private sealed class DashboardKpiSnapshotPayload
+    {
+        public string Scope { get; set; } = "TODOS";
+        public DateTime CapturedAtUtc { get; set; }
+        public Dictionary<string, decimal> Metrics { get; set; } = new(StringComparer.OrdinalIgnoreCase);
+    }
+}

Services/GeralDashboardInsightsService.cs

@@ -25,9 +25,9 @@ namespace line_gestao_api.Services
             _db = db;
         }
 
-        public async Task<GeralDashboardInsightsDto> GetInsightsAsync()
+        public async Task<GeralDashboardInsightsDto> GetInsightsAsync(string? operadora = null)
         {
-            var qLines = _db.MobileLines.AsNoTracking();
+            var qLines = OperadoraContaResolver.ApplyOperadoraFilter(_db.MobileLines.AsNoTracking(), operadora);
 
             var totals = await qLines
                 .GroupBy(_ => 1)
@@ -99,6 +99,7 @@ namespace line_gestao_api.Services
                          x.VivoGestaoDispositivo != null)
                             ? (x.FranquiaVivo ?? 0m)
                             : 0m),
+                    TotalFranquiaLine = g.Sum(x => x.FranquiaLine ?? 0m),
                     VivoAdicionaisTotal = g.Sum(x =>
                         (x.ValorPlanoVivo != null ||
                          x.FranquiaVivo != null ||
@@ -653,6 +654,7 @@ namespace line_gestao_api.Services
                 {
                     QtdLinhas = totals.VivoLinhas,
                     TotalFranquiaGb = totals.VivoFranquiaTotalGb,
+                    TotalFranquiaLine = totals.TotalFranquiaLine,
                     TotalBaseMensal = totals.VivoBaseTotal,
                     TotalAdicionaisMensal = totals.VivoAdicionaisTotal,
                     TotalGeralMensal = totalGeralMensal,
@@ -1110,6 +1112,7 @@ namespace line_gestao_api.Services
             public int TotalBloqueados { get; set; }
             public int VivoLinhas { get; set; }
             public decimal VivoFranquiaTotalGb { get; set; }
+            public decimal TotalFranquiaLine { get; set; }
             public decimal VivoBaseTotal { get; set; }
             public decimal VivoAdicionaisTotal { get; set; }
             public decimal VivoMinBase { get; set; }

Services/MveAuditNormalization.cs

@@ -0,0 +1,323 @@
+using System.Globalization;
+using System.Text;
+
+namespace line_gestao_api.Services;
+
+internal static class MveAuditNormalization
+{
+    public static string NormalizeHeader(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        var normalized = value.Trim().ToUpperInvariant().Normalize(NormalizationForm.FormD);
+        var builder = new StringBuilder(normalized.Length);
+        foreach (var ch in normalized)
+        {
+            if (CharUnicodeInfo.GetUnicodeCategory(ch) != UnicodeCategory.NonSpacingMark)
+            {
+                builder.Append(ch);
+            }
+        }
+
+        return builder.ToString()
+            .Replace("\u00A0", " ")
+            .Trim();
+    }
+
+    public static string CleanTextValue(string? value, bool removeSingleQuotes = true)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        var cleaned = value
+            .Replace("\u00A0", " ")
+            .Replace("\t", " ")
+            .Replace("\r", " ")
+            .Replace("\n", " ")
+            .Trim();
+
+        if (removeSingleQuotes)
+        {
+            cleaned = cleaned.Replace("'", string.Empty);
+        }
+
+        while (cleaned.Contains("  ", StringComparison.Ordinal))
+        {
+            cleaned = cleaned.Replace("  ", " ", StringComparison.Ordinal);
+        }
+
+        return cleaned.Trim();
+    }
+
+    public static string OnlyDigits(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        var builder = new StringBuilder(value.Length);
+        foreach (var ch in value)
+        {
+            if (char.IsDigit(ch))
+            {
+                builder.Append(ch);
+            }
+        }
+
+        return builder.ToString();
+    }
+
+    public static string? NullIfEmptyDigits(string? value)
+    {
+        var digits = OnlyDigits(value);
+        return string.IsNullOrWhiteSpace(digits) ? null : digits;
+    }
+
+    public static string NormalizePhoneDigits(string? value)
+    {
+        var digits = OnlyDigits(value);
+        if (string.IsNullOrWhiteSpace(digits))
+        {
+            return string.Empty;
+        }
+
+        if (digits.StartsWith("55", StringComparison.Ordinal) && digits.Length is 12 or 13)
+        {
+            digits = digits[2..];
+        }
+
+        return digits.Length > 11 ? digits[^11..] : digits;
+    }
+
+    public static string ExtractPhoneDdd(string? value)
+    {
+        var digits = NormalizePhoneDigits(value);
+        return digits.Length >= 10 ? digits[..2] : string.Empty;
+    }
+
+    public static string ExtractPhoneLocalNumber(string? value)
+    {
+        var digits = NormalizePhoneDigits(value);
+        return digits.Length >= 10 ? digits[2..] : digits;
+    }
+
+    public static string NormalizeComparableText(string? value)
+    {
+        var cleaned = CleanTextValue(value);
+        if (string.IsNullOrWhiteSpace(cleaned))
+        {
+            return string.Empty;
+        }
+
+        return NormalizeHeader(cleaned)
+            .Replace("  ", " ", StringComparison.Ordinal)
+            .Trim();
+    }
+
+    public static string NormalizeAccountLike(string? value)
+    {
+        var digits = OnlyDigits(value);
+        if (!string.IsNullOrWhiteSpace(digits))
+        {
+            return digits;
+        }
+
+        return NormalizeComparableText(value);
+    }
+
+    public static DateTime? ParseDateValue(string? rawValue)
+    {
+        var cleaned = CleanTextValue(rawValue);
+        if (string.IsNullOrWhiteSpace(cleaned))
+        {
+            return null;
+        }
+
+        if (double.TryParse(
+            cleaned.Replace(",", ".", StringComparison.Ordinal),
+            NumberStyles.Float,
+            CultureInfo.InvariantCulture,
+            out var oaValue) &&
+            oaValue > 10_000 &&
+            oaValue < 90_000)
+        {
+            try
+            {
+                return ToUtcDateOnly(DateTime.FromOADate(oaValue));
+            }
+            catch
+            {
+                // segue para os demais formatos
+            }
+        }
+
+        var formats = new[]
+        {
+            "dd/MM/yyyy",
+            "d/M/yyyy",
+            "dd/MM/yy",
+            "d/M/yy",
+            "yyyy-MM-dd",
+            "dd-MM-yyyy",
+            "d-M-yyyy",
+            "yyyyMMdd"
+        };
+
+        foreach (var format in formats)
+        {
+            if (DateTime.TryParseExact(
+                cleaned,
+                format,
+                CultureInfo.InvariantCulture,
+                DateTimeStyles.None,
+                out var exact))
+            {
+                return ToUtcDateOnly(exact);
+            }
+        }
+
+        if (DateTime.TryParse(cleaned, new CultureInfo("pt-BR"), DateTimeStyles.None, out var parsedBr))
+        {
+            return ToUtcDateOnly(parsedBr);
+        }
+
+        if (DateTime.TryParse(cleaned, CultureInfo.InvariantCulture, DateTimeStyles.None, out var parsedInvariant))
+        {
+            return ToUtcDateOnly(parsedInvariant);
+        }
+
+        return null;
+    }
+
+    public static DateTime ToUtcDateOnly(DateTime date)
+    {
+        return new DateTime(date.Year, date.Month, date.Day, 12, 0, 0, DateTimeKind.Utc);
+    }
+
+    public static string FormatDate(DateTime? value)
+    {
+        return value.HasValue ? value.Value.ToString("dd/MM/yyyy", CultureInfo.InvariantCulture) : string.Empty;
+    }
+
+    public static MveNormalizedStatus NormalizeReportStatus(string? rawValue)
+    {
+        var displayValue = CleanTextValue(rawValue);
+        if (string.IsNullOrWhiteSpace(displayValue))
+        {
+            return new MveNormalizedStatus(string.Empty, string.Empty, false);
+        }
+
+        var headSegment = NormalizeComparableText(displayValue.Split(':', 2)[0])
+            .Replace("/", " ", StringComparison.Ordinal)
+            .Replace("-", " ", StringComparison.Ordinal)
+            .Replace(".", " ", StringComparison.Ordinal)
+            .Replace("(", " ", StringComparison.Ordinal)
+            .Replace(")", " ", StringComparison.Ordinal)
+            .Replace("  ", " ", StringComparison.Ordinal)
+            .Trim();
+
+        var canonical = NormalizeComparableText(displayValue)
+            .Replace("/", " ", StringComparison.Ordinal)
+            .Replace("-", " ", StringComparison.Ordinal)
+            .Replace(".", " ", StringComparison.Ordinal)
+            .Replace("(", " ", StringComparison.Ordinal)
+            .Replace(")", " ", StringComparison.Ordinal)
+            .Replace("  ", " ", StringComparison.Ordinal)
+            .Trim();
+
+        var key = headSegment switch
+        {
+            var text when text.Contains("ATIVO", StringComparison.Ordinal) || text == "ATIVA" => "ATIVO",
+            var text when text.Contains("BLOQUEIO PARCIAL", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("PRE ATIVACAO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("CANCEL", StringComparison.Ordinal) => "BLOQUEIO_120_DIAS",
+            var text when text.Contains("SUSPENS", StringComparison.Ordinal) => "SUSPENSO",
+            var text when text.Contains("PENDENTE", StringComparison.Ordinal) &&
+                           text.Contains("TROCA", StringComparison.Ordinal) &&
+                           text.Contains("NUMERO", StringComparison.Ordinal) => "PENDENTE_TROCA_NUMERO",
+            var text when text.Contains("PERDA", StringComparison.Ordinal) || text.Contains("ROUBO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("BLOQUEIO", StringComparison.Ordinal) && text.Contains("120", StringComparison.Ordinal) => "BLOQUEIO_120_DIAS",
+            _ => canonical.Replace(" ", "_", StringComparison.Ordinal)
+        };
+
+        var recognized = key is
+            "ATIVO" or
+            "BLOQUEIO_PERDA_ROUBO" or
+            "BLOQUEIO_120_DIAS" or
+            "SUSPENSO" or
+            "PENDENTE_TROCA_NUMERO";
+
+        return new MveNormalizedStatus(displayValue, key, recognized);
+    }
+
+    public static MveNormalizedStatus NormalizeSystemStatus(string? rawValue)
+    {
+        var displayValue = CleanTextValue(rawValue);
+        if (string.IsNullOrWhiteSpace(displayValue))
+        {
+            return new MveNormalizedStatus(string.Empty, string.Empty, false);
+        }
+
+        var canonical = NormalizeComparableText(displayValue)
+            .Replace("/", " ", StringComparison.Ordinal)
+            .Replace("-", " ", StringComparison.Ordinal)
+            .Replace(".", " ", StringComparison.Ordinal)
+            .Replace(":", " ", StringComparison.Ordinal)
+            .Replace("(", " ", StringComparison.Ordinal)
+            .Replace(")", " ", StringComparison.Ordinal)
+            .Replace("  ", " ", StringComparison.Ordinal)
+            .Trim();
+
+        var key = canonical switch
+        {
+            var text when text.Contains("ATIVO", StringComparison.Ordinal) || text == "ATIVA" => "ATIVO",
+            var text when text.Contains("PERDA", StringComparison.Ordinal) || text.Contains("ROUBO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("BLOQUEIO PARCIAL", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("PRE ATIVACAO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("BLOQUEIO", StringComparison.Ordinal) && text.Contains("120", StringComparison.Ordinal) => "BLOQUEIO_120_DIAS",
+            var text when text.Contains("CANCEL", StringComparison.Ordinal) => "CANCELADO",
+            var text when text.Contains("SUSPENS", StringComparison.Ordinal) => "SUSPENSO",
+            var text when text.Contains("PENDENTE", StringComparison.Ordinal) &&
+                           text.Contains("TROCA", StringComparison.Ordinal) &&
+                           text.Contains("NUMERO", StringComparison.Ordinal) => "PENDENTE_TROCA_NUMERO",
+            _ => canonical.Replace(" ", "_", StringComparison.Ordinal)
+        };
+
+        var recognized = key is
+            "ATIVO" or
+            "BLOQUEIO_PERDA_ROUBO" or
+            "BLOQUEIO_120_DIAS" or
+            "CANCELADO" or
+            "SUSPENSO" or
+            "PENDENTE_TROCA_NUMERO";
+
+        return new MveNormalizedStatus(displayValue, key, recognized);
+    }
+
+    public static MveNormalizedStatus NormalizeStatus(string? rawValue)
+    {
+        return NormalizeSystemStatus(rawValue);
+    }
+
+    public static string NormalizeStatusForSystem(string? rawValue)
+    {
+        var normalized = NormalizeReportStatus(rawValue);
+        return normalized.Key switch
+        {
+            "ATIVO" => "ATIVO",
+            "BLOQUEIO_PERDA_ROUBO" => "BLOQUEIO PERDA/ROUBO",
+            "BLOQUEIO_120_DIAS" => "BLOQUEIO 120 DIAS",
+            "SUSPENSO" => "SUSPENSO",
+            "PENDENTE_TROCA_NUMERO" => "PENDENTE TROCA NUMERO",
+            _ => normalized.DisplayValue
+        };
+    }
+}
+
+internal sealed record MveNormalizedStatus(string DisplayValue, string Key, bool Recognized);

Services/MveAuditSchemaBootstrapper.cs

@@ -0,0 +1,134 @@
+using line_gestao_api.Data;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Services;
+
+public sealed class MveAuditSchemaBootstrapper
+{
+    private readonly AppDbContext _db;
+
+    public MveAuditSchemaBootstrapper(AppDbContext db)
+    {
+        _db = db;
+    }
+
+    public async Task EnsureSchemaAsync(CancellationToken cancellationToken = default)
+    {
+        if (!_db.Database.IsRelational())
+        {
+            return;
+        }
+
+        await _db.Database.ExecuteSqlRawAsync(
+            """
+            ALTER TABLE "Aparelhos"
+            ADD COLUMN IF NOT EXISTS "Fabricante" character varying(120) NULL;
+            """,
+            cancellationToken);
+
+        await _db.Database.ExecuteSqlRawAsync(
+            """
+            CREATE INDEX IF NOT EXISTS "IX_Aparelhos_TenantId_Fabricante"
+            ON "Aparelhos" ("TenantId", "Fabricante");
+            """,
+            cancellationToken);
+
+        await _db.Database.ExecuteSqlRawAsync(
+            """
+            CREATE TABLE IF NOT EXISTS "MveAuditRuns" (
+                "Id" uuid NOT NULL,
+                "TenantId" uuid NOT NULL,
+                "FileName" character varying(260) NULL,
+                "FileHashSha256" character varying(64) NULL,
+                "FileEncoding" character varying(40) NULL,
+                "Status" character varying(40) NOT NULL,
+                "TotalSystemLines" integer NOT NULL,
+                "TotalReportLines" integer NOT NULL,
+                "TotalConciliated" integer NOT NULL,
+                "TotalStatusDivergences" integer NOT NULL,
+                "TotalDataDivergences" integer NOT NULL,
+                "TotalOnlyInSystem" integer NOT NULL,
+                "TotalOnlyInReport" integer NOT NULL,
+                "TotalDuplicateReportLines" integer NOT NULL,
+                "TotalDuplicateSystemLines" integer NOT NULL,
+                "TotalInvalidRows" integer NOT NULL,
+                "TotalUnknownStatuses" integer NOT NULL,
+                "TotalSyncableIssues" integer NOT NULL,
+                "AppliedIssuesCount" integer NOT NULL,
+                "AppliedLinesCount" integer NOT NULL,
+                "AppliedFieldsCount" integer NOT NULL,
+                "ImportedAtUtc" timestamp with time zone NOT NULL,
+                "AppliedAtUtc" timestamp with time zone NULL,
+                "AppliedByUserId" uuid NULL,
+                "AppliedByUserName" character varying(200) NULL,
+                "AppliedByUserEmail" character varying(200) NULL,
+                CONSTRAINT "PK_MveAuditRuns" PRIMARY KEY ("Id")
+            );
+            """,
+            cancellationToken);
+
+        await _db.Database.ExecuteSqlRawAsync(
+            """
+            CREATE TABLE IF NOT EXISTS "MveAuditIssues" (
+                "Id" uuid NOT NULL,
+                "TenantId" uuid NOT NULL,
+                "AuditRunId" uuid NOT NULL,
+                "SourceRowNumber" integer NULL,
+                "NumeroLinha" character varying(64) NOT NULL,
+                "MobileLineId" uuid NULL,
+                "SystemItem" integer NULL,
+                "IssueType" character varying(60) NOT NULL,
+                "Situation" character varying(80) NOT NULL,
+                "Severity" character varying(40) NOT NULL,
+                "Syncable" boolean NOT NULL,
+                "Applied" boolean NOT NULL,
+                "AppliedAtUtc" timestamp with time zone NULL,
+                "ActionSuggestion" character varying(160) NULL,
+                "Notes" character varying(500) NULL,
+                "SystemStatus" character varying(120) NULL,
+                "ReportStatus" character varying(120) NULL,
+                "SystemPlan" character varying(200) NULL,
+                "ReportPlan" character varying(200) NULL,
+                "SystemSnapshotJson" jsonb NOT NULL,
+                "ReportSnapshotJson" jsonb NOT NULL,
+                "DifferencesJson" jsonb NOT NULL,
+                "CreatedAtUtc" timestamp with time zone NOT NULL,
+                CONSTRAINT "PK_MveAuditIssues" PRIMARY KEY ("Id")
+            );
+            """,
+            cancellationToken);
+
+        await _db.Database.ExecuteSqlRawAsync(
+            """
+            DO $$
+            BEGIN
+                IF NOT EXISTS (
+                    SELECT 1
+                    FROM pg_constraint
+                    WHERE conname = 'FK_MveAuditIssues_MveAuditRuns_AuditRunId'
+                ) THEN
+                    ALTER TABLE "MveAuditIssues"
+                    ADD CONSTRAINT "FK_MveAuditIssues_MveAuditRuns_AuditRunId"
+                    FOREIGN KEY ("AuditRunId")
+                    REFERENCES "MveAuditRuns" ("Id")
+                    ON DELETE CASCADE;
+                END IF;
+            END
+            $$;
+            """,
+            cancellationToken);
+
+        await _db.Database.ExecuteSqlRawAsync(
+            """
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditIssues_AuditRunId" ON "MveAuditIssues" ("AuditRunId");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditIssues_IssueType" ON "MveAuditIssues" ("IssueType");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditIssues_NumeroLinha" ON "MveAuditIssues" ("NumeroLinha");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditIssues_Syncable" ON "MveAuditIssues" ("Syncable");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditIssues_TenantId" ON "MveAuditIssues" ("TenantId");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditRuns_ImportedAtUtc" ON "MveAuditRuns" ("ImportedAtUtc");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditRuns_Status" ON "MveAuditRuns" ("Status");
+            CREATE INDEX IF NOT EXISTS "IX_MveAuditRuns_TenantId" ON "MveAuditRuns" ("TenantId");
+            """,
+            cancellationToken);
+    }
+}

Services/MveAuditService.cs

@@ -0,0 +1,818 @@
+using System.IdentityModel.Tokens.Jwt;
+using System.Security.Claims;
+using System.Text.Json;
+using System.Text.Json.Serialization;
+using line_gestao_api.Data;
+using line_gestao_api.Dtos;
+using line_gestao_api.Models;
+using Microsoft.AspNetCore.Http;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Services;
+
+public sealed class MveAuditService
+{
+    private static readonly JsonSerializerOptions JsonOptions = new()
+    {
+        DefaultIgnoreCondition = JsonIgnoreCondition.WhenWritingNull
+    };
+
+    private readonly AppDbContext _db;
+    private readonly IHttpContextAccessor _httpContextAccessor;
+    private readonly ITenantProvider _tenantProvider;
+    private readonly MveCsvParserService _parser;
+    private readonly MveReconciliationService _reconciliation;
+    private readonly IVigenciaNotificationSyncService _vigenciaNotificationSyncService;
+
+    public MveAuditService(
+        AppDbContext db,
+        IHttpContextAccessor httpContextAccessor,
+        ITenantProvider tenantProvider,
+        MveCsvParserService parser,
+        MveReconciliationService reconciliation,
+        IVigenciaNotificationSyncService vigenciaNotificationSyncService)
+    {
+        _db = db;
+        _httpContextAccessor = httpContextAccessor;
+        _tenantProvider = tenantProvider;
+        _parser = parser;
+        _reconciliation = reconciliation;
+        _vigenciaNotificationSyncService = vigenciaNotificationSyncService;
+    }
+
+    public async Task<MveAuditRunDto> CreateRunAsync(IFormFile file, CancellationToken cancellationToken = default)
+    {
+        ValidateInputFile(file);
+
+        var parsedFile = await _parser.ParseAsync(file, cancellationToken);
+        var reconciliation = await _reconciliation.BuildAsync(parsedFile, cancellationToken);
+
+        var run = new MveAuditRun
+        {
+            Id = Guid.NewGuid(),
+            FileName = parsedFile.FileName,
+            FileHashSha256 = parsedFile.FileHashSha256,
+            FileEncoding = parsedFile.FileEncoding,
+            Status = "READY",
+            TotalSystemLines = reconciliation.TotalSystemLines,
+            TotalReportLines = reconciliation.TotalReportLines,
+            TotalConciliated = reconciliation.TotalConciliated,
+            TotalStatusDivergences = reconciliation.TotalStatusDivergences,
+            TotalDataDivergences = reconciliation.TotalDataDivergences,
+            TotalOnlyInSystem = reconciliation.TotalOnlyInSystem,
+            TotalOnlyInReport = reconciliation.TotalOnlyInReport,
+            TotalDuplicateReportLines = reconciliation.TotalDuplicateReportLines,
+            TotalDuplicateSystemLines = reconciliation.TotalDuplicateSystemLines,
+            TotalInvalidRows = reconciliation.TotalInvalidRows,
+            TotalUnknownStatuses = reconciliation.TotalUnknownStatuses,
+            TotalSyncableIssues = reconciliation.TotalSyncableIssues,
+            ImportedAtUtc = DateTime.UtcNow
+        };
+
+        foreach (var issue in reconciliation.Issues)
+        {
+            run.Issues.Add(new MveAuditIssue
+            {
+                Id = Guid.NewGuid(),
+                AuditRunId = run.Id,
+                SourceRowNumber = issue.SourceRowNumber,
+                NumeroLinha = string.IsNullOrWhiteSpace(issue.NumeroLinha) ? "-" : issue.NumeroLinha.Trim(),
+                MobileLineId = issue.MobileLineId,
+                SystemItem = issue.SystemItem,
+                IssueType = issue.IssueType,
+                Situation = issue.Situation,
+                Severity = issue.Severity,
+                Syncable = issue.Syncable,
+                ActionSuggestion = issue.ActionSuggestion,
+                Notes = issue.Notes,
+                SystemStatus = issue.SystemStatus,
+                ReportStatus = issue.ReportStatus,
+                SystemPlan = issue.SystemPlan,
+                ReportPlan = issue.ReportPlan,
+                SystemSnapshotJson = JsonSerializer.Serialize(issue.SystemSnapshot, JsonOptions),
+                ReportSnapshotJson = JsonSerializer.Serialize(issue.ReportSnapshot, JsonOptions),
+                DifferencesJson = JsonSerializer.Serialize(issue.Differences, JsonOptions),
+                CreatedAtUtc = DateTime.UtcNow
+            });
+        }
+
+        _db.MveAuditRuns.Add(run);
+        _db.AuditLogs.Add(BuildAuditLog(
+            action: "MVE_AUDIT_RUN",
+            runId: run.Id,
+            fileName: run.FileName,
+            changes: new List<AuditFieldChangeDto>
+            {
+                new() { Field = "TotalLinhasSistema", ChangeType = "captured", NewValue = run.TotalSystemLines.ToString() },
+                new() { Field = "TotalLinhasRelatorio", ChangeType = "captured", NewValue = run.TotalReportLines.ToString() },
+                new() { Field = "DivergenciasStatus", ChangeType = "captured", NewValue = run.TotalStatusDivergences.ToString() },
+                new() { Field = "DivergenciasCadastro", ChangeType = "captured", NewValue = run.TotalDataDivergences.ToString() },
+                new() { Field = "ItensSincronizaveis", ChangeType = "captured", NewValue = run.TotalSyncableIssues.ToString() }
+            },
+            metadata: new
+            {
+                run.FileHashSha256,
+                run.FileEncoding,
+                run.TotalOnlyInSystem,
+                run.TotalOnlyInReport,
+                run.TotalDuplicateReportLines,
+                run.TotalDuplicateSystemLines,
+                run.TotalInvalidRows,
+                parsedFile.SourceRowCount
+            }));
+
+        await _db.SaveChangesAsync(cancellationToken);
+        return ToDto(run);
+    }
+
+    public async Task<MveAuditRunDto?> GetByIdAsync(Guid runId, CancellationToken cancellationToken = default)
+    {
+        var run = await _db.MveAuditRuns
+            .AsNoTracking()
+            .Include(x => x.Issues)
+            .FirstOrDefaultAsync(x => x.Id == runId, cancellationToken);
+
+        return run == null ? null : ToDto(run);
+    }
+
+    public async Task<MveAuditRunDto?> GetLatestAsync(CancellationToken cancellationToken = default)
+    {
+        var run = await _db.MveAuditRuns
+            .AsNoTracking()
+            .Include(x => x.Issues)
+            .OrderByDescending(x => x.ImportedAtUtc)
+            .ThenByDescending(x => x.Id)
+            .FirstOrDefaultAsync(cancellationToken);
+
+        return run == null ? null : ToDto(run);
+    }
+
+    public async Task<ApplyMveAuditResultDto?> ApplyAsync(
+        Guid runId,
+        IReadOnlyCollection<Guid>? issueIds,
+        CancellationToken cancellationToken = default)
+    {
+        var run = await _db.MveAuditRuns
+            .Include(x => x.Issues)
+            .FirstOrDefaultAsync(x => x.Id == runId, cancellationToken);
+
+        if (run == null)
+        {
+            return null;
+        }
+
+        var requestedIds = issueIds?
+            .Where(x => x != Guid.Empty)
+            .Distinct()
+            .ToHashSet()
+            ?? new HashSet<Guid>();
+
+        var selectedIssues = run.Issues
+            .Where(x => x.Syncable && !x.Applied)
+            .Where(x => requestedIds.Count == 0 || requestedIds.Contains(x.Id))
+            .ToList();
+
+        var result = new ApplyMveAuditResultDto
+        {
+            AuditRunId = run.Id,
+            RequestedIssues = requestedIds.Count == 0 ? selectedIssues.Count : requestedIds.Count
+        };
+
+        if (selectedIssues.Count == 0)
+        {
+            result.SkippedIssues = result.RequestedIssues;
+            return result;
+        }
+
+        var lineIds = selectedIssues
+            .Where(x => x.MobileLineId.HasValue)
+            .Select(x => x.MobileLineId!.Value)
+            .Distinct()
+            .ToList();
+
+        var linesById = await _db.MobileLines
+            .Where(x => lineIds.Contains(x.Id))
+            .ToDictionaryAsync(x => x.Id, cancellationToken);
+
+        var reportSnapshotsByIssueId = selectedIssues
+            .ToDictionary(x => x.Id, x => DeserializeSnapshot(x.ReportSnapshotJson));
+
+        var lineNumbers = linesById.Values
+            .Select(x => MveAuditNormalization.NullIfEmptyDigits(x.Linha))
+            .Where(x => !string.IsNullOrWhiteSpace(x))
+            .Cast<string>()
+            .Concat(reportSnapshotsByIssueId.Values
+                .Select(x => MveAuditNormalization.NullIfEmptyDigits(x?.NumeroLinha))
+                .Where(x => !string.IsNullOrWhiteSpace(x))
+                .Cast<string>())
+            .Distinct(StringComparer.Ordinal)
+            .ToList();
+
+        var items = linesById.Values
+            .Where(x => x.Item > 0)
+            .Select(x => x.Item)
+            .Distinct()
+            .ToList();
+
+        var vigencias = await _db.VigenciaLines
+            .Where(x => (x.Item > 0 && items.Contains(x.Item)) || (x.Linha != null && lineNumbers.Contains(x.Linha)))
+            .ToListAsync(cancellationToken);
+
+        var userDatas = await _db.UserDatas
+            .Where(x => (x.Item > 0 && items.Contains(x.Item)) || (x.Linha != null && lineNumbers.Contains(x.Linha)))
+            .ToListAsync(cancellationToken);
+
+        var vigenciaByLine = vigencias
+            .Where(x => !string.IsNullOrWhiteSpace(x.Linha))
+            .GroupBy(x => x.Linha!, StringComparer.Ordinal)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First(),
+                StringComparer.Ordinal);
+
+        var vigenciaByItem = vigencias
+            .Where(x => x.Item > 0)
+            .GroupBy(x => x.Item)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First());
+
+        var userDataByLine = userDatas
+            .Where(x => !string.IsNullOrWhiteSpace(x.Linha))
+            .GroupBy(x => x.Linha!, StringComparer.Ordinal)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First(),
+                StringComparer.Ordinal);
+
+        var userDataByItem = userDatas
+            .Where(x => x.Item > 0)
+            .GroupBy(x => x.Item)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First());
+
+        var now = DateTime.UtcNow;
+        var updatedLineIds = new HashSet<Guid>();
+        var updatedFields = 0;
+        var appliedIssues = 0;
+        var skippedIssues = 0;
+
+        await using var transaction = await _db.Database.BeginTransactionAsync(cancellationToken);
+
+        foreach (var issue in selectedIssues)
+        {
+            if (!issue.MobileLineId.HasValue || !linesById.TryGetValue(issue.MobileLineId.Value, out var line))
+            {
+                skippedIssues++;
+                continue;
+            }
+
+            if (!reportSnapshotsByIssueId.TryGetValue(issue.Id, out var reportSnapshot))
+            {
+                skippedIssues++;
+                continue;
+            }
+
+            if (reportSnapshot == null)
+            {
+                skippedIssues++;
+                continue;
+            }
+
+            var differences = DeserializeDifferences(issue.DifferencesJson);
+            var lineChanged = false;
+
+            var hasLineDifference = differences.Any(x => x.Syncable && x.FieldKey == "line");
+            var hasChipDifference = differences.Any(x => x.Syncable && x.FieldKey == "chip");
+            var hasStatusDifference = differences.Any(x => x.Syncable && x.FieldKey == "status");
+
+            var previousLine = MveAuditNormalization.NullIfEmptyDigits(line.Linha);
+            var nextLine = hasLineDifference ? MveAuditNormalization.NullIfEmptyDigits(reportSnapshot.NumeroLinha) : previousLine;
+            if (hasLineDifference)
+            {
+                if (string.IsNullOrWhiteSpace(nextLine))
+                {
+                    skippedIssues++;
+                    continue;
+                }
+
+                var hasConflict = await _db.MobileLines
+                    .AsNoTracking()
+                    .AnyAsync(
+                        x => x.TenantId == line.TenantId &&
+                             x.Id != line.Id &&
+                             x.Linha == nextLine,
+                        cancellationToken);
+
+                if (hasConflict)
+                {
+                    skippedIssues++;
+                    continue;
+                }
+            }
+
+            if (hasLineDifference && SetString(line.Linha, nextLine, value => line.Linha = value))
+            {
+                lineChanged = true;
+                updatedFields++;
+
+                SyncLinkedLineRecords(
+                    line,
+                    previousLine,
+                    nextLine,
+                    vigenciaByLine,
+                    vigenciaByItem,
+                    userDataByLine,
+                    userDataByItem,
+                    now);
+
+                AddTrocaNumeroHistory(
+                    line,
+                    previousLine,
+                    nextLine,
+                    MveAuditNormalization.NullIfEmptyDigits(reportSnapshot.Chip) ?? MveAuditNormalization.NullIfEmptyDigits(line.Chip),
+                    now);
+            }
+
+            if (hasChipDifference)
+            {
+                var nextChip = MveAuditNormalization.NullIfEmptyDigits(reportSnapshot.Chip);
+                if (SetString(line.Chip, nextChip, value => line.Chip = value))
+                {
+                    lineChanged = true;
+                    updatedFields++;
+                }
+            }
+
+            if (hasStatusDifference)
+            {
+                var systemStatus = MveAuditNormalization.NormalizeStatusForSystem(reportSnapshot.StatusLinha);
+                if (SetString(line.Status, systemStatus, value => line.Status = value))
+                {
+                    ApplyBlockedLineContext(line);
+                    lineChanged = true;
+                    updatedFields++;
+                }
+            }
+
+            if (lineChanged)
+            {
+                line.UpdatedAt = now;
+                updatedLineIds.Add(line.Id);
+            }
+
+            issue.Applied = true;
+            issue.AppliedAtUtc = now;
+            appliedIssues++;
+        }
+
+        run.AppliedIssuesCount = run.Issues.Count(x => x.Applied);
+        run.AppliedLinesCount += updatedLineIds.Count;
+        run.AppliedFieldsCount += updatedFields;
+        run.AppliedAtUtc = now;
+        run.AppliedByUserId = ResolveUserId(_httpContextAccessor.HttpContext?.User);
+        run.AppliedByUserName = ResolveUserName(_httpContextAccessor.HttpContext?.User);
+        run.AppliedByUserEmail = ResolveUserEmail(_httpContextAccessor.HttpContext?.User);
+        run.Status = run.AppliedIssuesCount >= run.TotalSyncableIssues
+            ? "APPLIED"
+            : run.AppliedIssuesCount > 0
+                ? "PARTIAL_APPLIED"
+                : "READY";
+
+        _db.AuditLogs.Add(BuildAuditLog(
+            action: "MVE_AUDIT_APPLY",
+            runId: run.Id,
+            fileName: run.FileName,
+            changes: new List<AuditFieldChangeDto>
+            {
+                new() { Field = "IssuesAplicadas", ChangeType = "modified", NewValue = appliedIssues.ToString() },
+                new() { Field = "LinhasAtualizadas", ChangeType = "modified", NewValue = updatedLineIds.Count.ToString() },
+                new() { Field = "CamposAtualizados", ChangeType = "modified", NewValue = updatedFields.ToString() }
+            },
+            metadata: new
+            {
+                requestedIssues = result.RequestedIssues,
+                appliedIssues,
+                updatedLines = updatedLineIds.Count,
+                updatedFields,
+                skippedIssues
+            }));
+
+        await _db.SaveChangesAsync(cancellationToken);
+        await transaction.CommitAsync(cancellationToken);
+
+        if (appliedIssues > 0)
+        {
+            await _vigenciaNotificationSyncService.SyncCurrentTenantAsync();
+        }
+
+        result.AppliedIssues = appliedIssues;
+        result.UpdatedLines = updatedLineIds.Count;
+        result.UpdatedFields = updatedFields;
+        result.SkippedIssues = skippedIssues;
+        return result;
+    }
+
+    private static void ValidateInputFile(IFormFile file)
+    {
+        if (file == null || file.Length <= 0)
+        {
+            throw new InvalidOperationException("Selecione um arquivo CSV do MVE para continuar.");
+        }
+
+        if (file.Length > 20_000_000)
+        {
+            throw new InvalidOperationException("O arquivo do MVE excede o limite de 20 MB.");
+        }
+
+        var extension = Path.GetExtension(file.FileName ?? string.Empty);
+        if (!string.Equals(extension, ".csv", StringComparison.OrdinalIgnoreCase))
+        {
+            throw new InvalidOperationException("O relatório MVE deve ser enviado em formato CSV.");
+        }
+    }
+
+    private MveAuditRunDto ToDto(MveAuditRun run)
+    {
+        return new MveAuditRunDto
+        {
+            Id = run.Id,
+            FileName = run.FileName,
+            FileEncoding = run.FileEncoding,
+            Status = run.Status,
+            ImportedAtUtc = run.ImportedAtUtc,
+            AppliedAtUtc = run.AppliedAtUtc,
+            AppliedByUserName = run.AppliedByUserName,
+            AppliedByUserEmail = run.AppliedByUserEmail,
+            Summary = new MveAuditSummaryDto
+            {
+                TotalSystemLines = run.TotalSystemLines,
+                TotalReportLines = run.TotalReportLines,
+                TotalConciliated = run.TotalConciliated,
+                TotalStatusDivergences = run.TotalStatusDivergences,
+                TotalDataDivergences = run.TotalDataDivergences,
+                TotalOnlyInSystem = run.TotalOnlyInSystem,
+                TotalOnlyInReport = run.TotalOnlyInReport,
+                TotalDuplicateReportLines = run.TotalDuplicateReportLines,
+                TotalDuplicateSystemLines = run.TotalDuplicateSystemLines,
+                TotalInvalidRows = run.TotalInvalidRows,
+                TotalUnknownStatuses = run.TotalUnknownStatuses,
+                TotalSyncableIssues = run.TotalSyncableIssues,
+                AppliedIssuesCount = run.AppliedIssuesCount,
+                AppliedLinesCount = run.AppliedLinesCount,
+                AppliedFieldsCount = run.AppliedFieldsCount
+            },
+            Issues = run.Issues
+                .OrderByDescending(x => x.Syncable)
+                .ThenByDescending(x => x.Severity)
+                .ThenBy(x => x.NumeroLinha)
+                .Select(issue => new MveAuditIssueDto
+                {
+                    Id = issue.Id,
+                    SourceRowNumber = issue.SourceRowNumber,
+                    NumeroLinha = issue.NumeroLinha,
+                    MobileLineId = issue.MobileLineId,
+                    SystemItem = issue.SystemItem,
+                    IssueType = issue.IssueType,
+                    Situation = issue.Situation,
+                    Severity = issue.Severity,
+                    Syncable = issue.Syncable,
+                    Applied = issue.Applied,
+                    ActionSuggestion = issue.ActionSuggestion,
+                    Notes = issue.Notes,
+                    SystemStatus = issue.SystemStatus,
+                    ReportStatus = issue.ReportStatus,
+                    SystemPlan = issue.SystemPlan,
+                    ReportPlan = issue.ReportPlan,
+                    SystemSnapshot = DeserializeSnapshot(issue.SystemSnapshotJson),
+                    ReportSnapshot = DeserializeSnapshot(issue.ReportSnapshotJson),
+                    Differences = DeserializeDifferences(issue.DifferencesJson)
+                })
+                .ToList()
+        };
+    }
+
+    private AuditLog BuildAuditLog(
+        string action,
+        Guid runId,
+        string? fileName,
+        IReadOnlyCollection<AuditFieldChangeDto> changes,
+        object metadata)
+    {
+        var actorTenantId = _tenantProvider.ActorTenantId;
+        if (!actorTenantId.HasValue || actorTenantId.Value == Guid.Empty)
+        {
+            throw new InvalidOperationException("Tenant inválido para registrar auditoria MVE.");
+        }
+
+        var user = _httpContextAccessor.HttpContext?.User;
+        var request = _httpContextAccessor.HttpContext?.Request;
+
+        return new AuditLog
+        {
+            TenantId = actorTenantId.Value,
+            ActorTenantId = actorTenantId.Value,
+            TargetTenantId = actorTenantId.Value,
+            ActorUserId = ResolveUserId(user),
+            UserId = ResolveUserId(user),
+            UserName = ResolveUserName(user),
+            UserEmail = ResolveUserEmail(user),
+            OccurredAtUtc = DateTime.UtcNow,
+            Action = action,
+            Page = "Geral",
+            EntityName = "MveAudit",
+            EntityId = runId.ToString(),
+            EntityLabel = string.IsNullOrWhiteSpace(fileName) ? "Auditoria MVE" : fileName.Trim(),
+            ChangesJson = JsonSerializer.Serialize(changes, JsonOptions),
+            MetadataJson = JsonSerializer.Serialize(metadata, JsonOptions),
+            RequestPath = request?.Path.Value,
+            RequestMethod = request?.Method,
+            IpAddress = _httpContextAccessor.HttpContext?.Connection?.RemoteIpAddress?.ToString()
+        };
+    }
+
+    private static MveAuditSnapshotDto? DeserializeSnapshot(string? json)
+    {
+        if (string.IsNullOrWhiteSpace(json))
+        {
+            return null;
+        }
+
+        try
+        {
+            return JsonSerializer.Deserialize<MveAuditSnapshotDto>(json, JsonOptions);
+        }
+        catch
+        {
+            return null;
+        }
+    }
+
+    private static List<MveAuditDifferenceDto> DeserializeDifferences(string? json)
+    {
+        if (string.IsNullOrWhiteSpace(json))
+        {
+            return new List<MveAuditDifferenceDto>();
+        }
+
+        try
+        {
+            return JsonSerializer.Deserialize<List<MveAuditDifferenceDto>>(json, JsonOptions) ?? new List<MveAuditDifferenceDto>();
+        }
+        catch
+        {
+            return new List<MveAuditDifferenceDto>();
+        }
+    }
+
+    private void SyncLinkedLineRecords(
+        MobileLine line,
+        string? previousLine,
+        string? nextLine,
+        IDictionary<string, VigenciaLine> vigenciaByLine,
+        IDictionary<int, VigenciaLine> vigenciaByItem,
+        IDictionary<string, UserData> userDataByLine,
+        IDictionary<int, UserData> userDataByItem,
+        DateTime now)
+    {
+        if (string.IsNullOrWhiteSpace(nextLine))
+        {
+            return;
+        }
+
+        var lookupLine = !string.IsNullOrWhiteSpace(previousLine) ? previousLine : nextLine;
+
+        var vigencia = ResolveVigencia(line, lookupLine, vigenciaByLine, vigenciaByItem);
+        if (vigencia != null && SetString(vigencia.Linha, nextLine, value => vigencia.Linha = value))
+        {
+            vigencia.UpdatedAt = now;
+            RefreshLineLookup(vigenciaByLine, previousLine, nextLine, vigencia);
+        }
+
+        var userData = ResolveUserData(line, lookupLine, userDataByLine, userDataByItem);
+        if (userData != null && SetString(userData.Linha, nextLine, value => userData.Linha = value))
+        {
+            userData.UpdatedAt = now;
+            RefreshLineLookup(userDataByLine, previousLine, nextLine, userData);
+        }
+    }
+
+    private void AddTrocaNumeroHistory(
+        MobileLine line,
+        string? previousLine,
+        string? nextLine,
+        string? chip,
+        DateTime now)
+    {
+        if (string.IsNullOrWhiteSpace(previousLine) ||
+            string.IsNullOrWhiteSpace(nextLine) ||
+            string.Equals(previousLine, nextLine, StringComparison.Ordinal))
+        {
+            return;
+        }
+
+        _db.TrocaNumeroLines.Add(new TrocaNumeroLine
+        {
+            Id = Guid.NewGuid(),
+            TenantId = line.TenantId,
+            Item = line.Item,
+            LinhaAntiga = previousLine,
+            LinhaNova = nextLine,
+            ICCID = MveAuditNormalization.NullIfEmptyDigits(chip),
+            DataTroca = now,
+            Motivo = "Auditoria MVE",
+            Observacao = "Linha atualizada automaticamente a partir do relatório MVE.",
+            CreatedAt = now,
+            UpdatedAt = now
+        });
+    }
+
+    private static void RefreshLineLookup<T>(
+        IDictionary<string, T> lookup,
+        string? previousLine,
+        string? nextLine,
+        T entity)
+        where T : class
+    {
+        if (!string.IsNullOrWhiteSpace(previousLine))
+        {
+            lookup.Remove(previousLine);
+        }
+
+        if (!string.IsNullOrWhiteSpace(nextLine))
+        {
+            lookup[nextLine] = entity;
+        }
+    }
+
+    private VigenciaLine? ResolveVigencia(
+        MobileLine line,
+        string? numeroLinha,
+        IDictionary<string, VigenciaLine> vigenciaByLine,
+        IDictionary<int, VigenciaLine> vigenciaByItem)
+    {
+        if (!string.IsNullOrWhiteSpace(numeroLinha) && vigenciaByLine.TryGetValue(numeroLinha, out var byLine))
+        {
+            return byLine;
+        }
+
+        if (line.Item > 0 && vigenciaByItem.TryGetValue(line.Item, out var byItem))
+        {
+            return byItem;
+        }
+
+        return null;
+    }
+
+    private UserData? ResolveUserData(
+        MobileLine line,
+        string? numeroLinha,
+        IDictionary<string, UserData> userDataByLine,
+        IDictionary<int, UserData> userDataByItem)
+    {
+        if (!string.IsNullOrWhiteSpace(numeroLinha) && userDataByLine.TryGetValue(numeroLinha, out var byLine))
+        {
+            return byLine;
+        }
+
+        if (line.Item > 0 && userDataByItem.TryGetValue(line.Item, out var byItem))
+        {
+            return byItem;
+        }
+
+        return null;
+    }
+
+    private VigenciaLine CreateVigencia(MobileLine line)
+    {
+        var now = DateTime.UtcNow;
+        var vigencia = new VigenciaLine
+        {
+            Id = Guid.NewGuid(),
+            TenantId = line.TenantId,
+            Item = line.Item,
+            Linha = MveAuditNormalization.NullIfEmptyDigits(line.Linha),
+            Conta = line.Conta,
+            Cliente = line.Cliente,
+            Usuario = line.Usuario,
+            PlanoContrato = line.PlanoContrato,
+            CreatedAt = now,
+            UpdatedAt = now
+        };
+
+        _db.VigenciaLines.Add(vigencia);
+        return vigencia;
+    }
+
+    private UserData CreateUserData(MobileLine line)
+    {
+        var now = DateTime.UtcNow;
+        var userData = new UserData
+        {
+            Id = Guid.NewGuid(),
+            TenantId = line.TenantId,
+            Item = line.Item,
+            Linha = MveAuditNormalization.NullIfEmptyDigits(line.Linha),
+            Cliente = line.Cliente,
+            CreatedAt = now,
+            UpdatedAt = now
+        };
+
+        _db.UserDatas.Add(userData);
+        return userData;
+    }
+
+    private Aparelho EnsureAparelho(MobileLine line)
+    {
+        if (line.Aparelho != null)
+        {
+            return line.Aparelho;
+        }
+
+        var now = DateTime.UtcNow;
+        var aparelho = new Aparelho
+        {
+            Id = Guid.NewGuid(),
+            TenantId = line.TenantId,
+            CreatedAt = now,
+            UpdatedAt = now
+        };
+
+        _db.Aparelhos.Add(aparelho);
+        line.AparelhoId = aparelho.Id;
+        line.Aparelho = aparelho;
+        return aparelho;
+    }
+
+    private static void ApplyBlockedLineContext(MobileLine line)
+    {
+        var normalized = MveAuditNormalization.NormalizeSystemStatus(line.Status).Key;
+        if (normalized is not "BLOQUEIO_PERDA_ROUBO" and not "BLOQUEIO_120_DIAS")
+        {
+            return;
+        }
+
+        line.Usuario = "RESERVA";
+        line.Skil = "RESERVA";
+        if (string.IsNullOrWhiteSpace(line.Cliente))
+        {
+            line.Cliente = "RESERVA";
+        }
+    }
+
+    private static bool SetString(string? currentValue, string? nextValue, Action<string?> assign)
+    {
+        var normalizedNext = string.IsNullOrWhiteSpace(nextValue)
+            ? null
+            : MveAuditNormalization.CleanTextValue(nextValue);
+
+        var normalizedCurrent = string.IsNullOrWhiteSpace(currentValue)
+            ? null
+            : MveAuditNormalization.CleanTextValue(currentValue);
+
+        if (string.Equals(normalizedCurrent, normalizedNext, StringComparison.Ordinal))
+        {
+            return false;
+        }
+
+        assign(normalizedNext);
+        return true;
+    }
+
+    private static bool SetDate(DateTime? currentValue, DateTime? nextValue, Action<DateTime?> assign)
+    {
+        var normalizedCurrent = currentValue?.Date;
+        var normalizedNext = nextValue?.Date;
+        if (normalizedCurrent == normalizedNext)
+        {
+            return false;
+        }
+
+        assign(nextValue);
+        return true;
+    }
+
+    private static Guid? ResolveUserId(ClaimsPrincipal? user)
+    {
+        var raw = user?.FindFirstValue(ClaimTypes.NameIdentifier)
+            ?? user?.FindFirstValue(JwtRegisteredClaimNames.Sub)
+            ?? user?.FindFirstValue("sub");
+
+        return Guid.TryParse(raw, out var parsed) ? parsed : null;
+    }
+
+    private static string? ResolveUserName(ClaimsPrincipal? user)
+    {
+        return user?.FindFirstValue("name")
+            ?? user?.FindFirstValue(ClaimTypes.Name)
+            ?? user?.Identity?.Name;
+    }
+
+    private static string? ResolveUserEmail(ClaimsPrincipal? user)
+    {
+        return user?.FindFirstValue(ClaimTypes.Email)
+            ?? user?.FindFirstValue(JwtRegisteredClaimNames.Email)
+            ?? user?.FindFirstValue("email");
+    }
+}

Services/MveCsvParserService.cs

@@ -0,0 +1,330 @@
+using System.Security.Cryptography;
+using System.Text;
+using Microsoft.AspNetCore.Http;
+
+namespace line_gestao_api.Services;
+
+public sealed class MveCsvParserService
+{
+    private static readonly Encoding StrictUtf8 = new UTF8Encoding(false, true);
+    private static readonly Encoding Latin1 = Encoding.GetEncoding("ISO-8859-1");
+    private static readonly Encoding Windows1252 = Encoding.GetEncoding(1252);
+    private static readonly string[] RequiredHeaders = ["DDD", "NUMERO", "STATUS_LINHA"];
+
+    static MveCsvParserService()
+    {
+        Encoding.RegisterProvider(CodePagesEncodingProvider.Instance);
+    }
+
+    internal async Task<MveParsedFileResult> ParseAsync(IFormFile file, CancellationToken cancellationToken = default)
+    {
+        ArgumentNullException.ThrowIfNull(file);
+
+        await using var stream = file.OpenReadStream();
+        using var memory = new MemoryStream();
+        await stream.CopyToAsync(memory, cancellationToken);
+        return Parse(memory.ToArray(), file.FileName);
+    }
+
+    internal MveParsedFileResult Parse(byte[] bytes, string? fileName)
+    {
+        ArgumentNullException.ThrowIfNull(bytes);
+
+        var decoded = Decode(bytes);
+        var rows = ParseCsvRows(decoded.Content);
+        if (rows.Count == 0)
+        {
+            throw new InvalidOperationException("O arquivo CSV do MVE está vazio.");
+        }
+
+        var headerRow = rows[0];
+        var headerMap = BuildHeaderMap(headerRow);
+        var missingHeaders = RequiredHeaders
+            .Where(header => !headerMap.ContainsKey(MveAuditNormalization.NormalizeHeader(header)))
+            .ToList();
+
+        if (missingHeaders.Count > 0)
+        {
+            throw new InvalidOperationException(
+                $"O relatório MVE não contém as colunas obrigatórias: {string.Join(", ", missingHeaders)}.");
+        }
+
+        var serviceColumns = headerMap
+            .Where(entry => entry.Key.StartsWith("SERVICO_ATIVOS", StringComparison.Ordinal))
+            .OrderBy(entry => entry.Value)
+            .Select(entry => entry.Value)
+            .ToList();
+
+        var result = new MveParsedFileResult
+        {
+            FileName = string.IsNullOrWhiteSpace(fileName) ? null : fileName.Trim(),
+            FileEncoding = decoded.Encoding.WebName,
+            FileHashSha256 = Convert.ToHexString(SHA256.HashData(bytes)).ToLowerInvariant(),
+            SourceRowCount = Math.Max(rows.Count - 1, 0)
+        };
+
+        for (var rowIndex = 1; rowIndex < rows.Count; rowIndex++)
+        {
+            var row = rows[rowIndex];
+            if (IsEmptyRow(row))
+            {
+                continue;
+            }
+
+            var sourceRowNumber = rowIndex + 1;
+            var ddd = GetValue(row, headerMap, "DDD");
+            var numero = GetValue(row, headerMap, "NUMERO");
+            var numeroNormalizado = MveAuditNormalization.OnlyDigits($"{ddd}{numero}");
+
+            if (string.IsNullOrWhiteSpace(ddd) || string.IsNullOrWhiteSpace(numero) || string.IsNullOrWhiteSpace(numeroNormalizado))
+            {
+                result.Issues.Add(new MveParsedIssue(
+                    sourceRowNumber,
+                    string.Empty,
+                    "INVALID_ROW",
+                    "Linha sem DDD e/ou número válido no relatório MVE."));
+                continue;
+            }
+
+            var status = MveAuditNormalization.NormalizeReportStatus(GetValue(row, headerMap, "STATUS_LINHA"));
+            var line = new MveParsedLine
+            {
+                SourceRowNumber = sourceRowNumber,
+                Ddd = ddd,
+                Numero = numero,
+                NumeroNormalizado = numeroNormalizado,
+                StatusLinha = status.DisplayValue,
+                StatusLinhaKey = status.Key,
+                StatusLinhaRecognized = status.Recognized,
+                StatusConta = GetValue(row, headerMap, "STATUS_CONTA"),
+                PlanoLinha = GetValue(row, headerMap, "PLANO_LINHA"),
+                DataAtivacao = MveAuditNormalization.ParseDateValue(GetValue(row, headerMap, "DATA_ATIVACAO")),
+                TerminoContrato = MveAuditNormalization.ParseDateValue(GetValue(row, headerMap, "TERMINO_CONTRATO")),
+                Chip = MveAuditNormalization.NullIfEmptyDigits(GetValue(row, headerMap, "CHIP")),
+                Conta = NullIfEmpty(MveAuditNormalization.CleanTextValue(GetValue(row, headerMap, "CONTA"))),
+                Cnpj = MveAuditNormalization.NullIfEmptyDigits(GetValue(row, headerMap, "CNPJ")),
+                ModeloAparelho = NullIfEmpty(MveAuditNormalization.CleanTextValue(GetValue(row, headerMap, "MODELO_APARELHO"))),
+                Fabricante = NullIfEmpty(MveAuditNormalization.CleanTextValue(GetValue(row, headerMap, "FABRICANTE")))
+            };
+
+            foreach (var columnIndex in serviceColumns)
+            {
+                if (columnIndex < 0 || columnIndex >= row.Count)
+                {
+                    continue;
+                }
+
+                var serviceValue = NullIfEmpty(MveAuditNormalization.CleanTextValue(row[columnIndex]));
+                if (!string.IsNullOrWhiteSpace(serviceValue))
+                {
+                    line.ServicosAtivos.Add(serviceValue);
+                }
+            }
+
+            result.Lines.Add(line);
+        }
+
+        return result;
+    }
+
+    private static DecodedContent Decode(byte[] bytes)
+    {
+        foreach (var encoding in new[] { StrictUtf8, Windows1252, Latin1 })
+        {
+            try
+            {
+                var content = encoding.GetString(bytes);
+                if (!string.IsNullOrWhiteSpace(content))
+                {
+                    return new DecodedContent(encoding, content.TrimStart('\uFEFF'));
+                }
+            }
+            catch
+            {
+                // tenta o próximo encoding
+            }
+        }
+
+        return new DecodedContent(Latin1, Latin1.GetString(bytes).TrimStart('\uFEFF'));
+    }
+
+    private static List<List<string>> ParseCsvRows(string content)
+    {
+        var rows = new List<List<string>>();
+        var currentRow = new List<string>();
+        var currentField = new StringBuilder();
+        var inQuotes = false;
+
+        for (var i = 0; i < content.Length; i++)
+        {
+            var ch = content[i];
+
+            if (inQuotes)
+            {
+                if (ch == '"')
+                {
+                    if (i + 1 < content.Length && content[i + 1] == '"')
+                    {
+                        currentField.Append('"');
+                        i++;
+                    }
+                    else
+                    {
+                        inQuotes = false;
+                    }
+                }
+                else
+                {
+                    currentField.Append(ch);
+                }
+
+                continue;
+            }
+
+            switch (ch)
+            {
+                case '"':
+                    inQuotes = true;
+                    break;
+                case ';':
+                    currentRow.Add(currentField.ToString());
+                    currentField.Clear();
+                    break;
+                case '\r':
+                    if (i + 1 < content.Length && content[i + 1] == '\n')
+                    {
+                        i++;
+                    }
+
+                    currentRow.Add(currentField.ToString());
+                    currentField.Clear();
+                    rows.Add(currentRow);
+                    currentRow = new List<string>();
+                    break;
+                case '\n':
+                    currentRow.Add(currentField.ToString());
+                    currentField.Clear();
+                    rows.Add(currentRow);
+                    currentRow = new List<string>();
+                    break;
+                default:
+                    currentField.Append(ch);
+                    break;
+            }
+        }
+
+        currentRow.Add(currentField.ToString());
+        if (currentRow.Count > 1 || !string.IsNullOrWhiteSpace(currentRow[0]))
+        {
+            rows.Add(currentRow);
+        }
+
+        return rows;
+    }
+
+    private static Dictionary<string, int> BuildHeaderMap(IReadOnlyList<string> headerRow)
+    {
+        var map = new Dictionary<string, int>(StringComparer.Ordinal);
+        for (var i = 0; i < headerRow.Count; i++)
+        {
+            var key = MveAuditNormalization.NormalizeHeader(headerRow[i]);
+            if (string.IsNullOrWhiteSpace(key) || key.StartsWith("UNNAMED", StringComparison.Ordinal))
+            {
+                continue;
+            }
+
+            if (!map.ContainsKey(key))
+            {
+                map[key] = i;
+            }
+        }
+
+        return map;
+    }
+
+    private static string GetValue(IReadOnlyList<string> row, IReadOnlyDictionary<string, int> headerMap, string header)
+    {
+        var normalizedHeader = MveAuditNormalization.NormalizeHeader(header);
+        if (!headerMap.TryGetValue(normalizedHeader, out var index))
+        {
+            return string.Empty;
+        }
+
+        if (index < 0 || index >= row.Count)
+        {
+            return string.Empty;
+        }
+
+        return MveAuditNormalization.CleanTextValue(row[index]);
+    }
+
+    private static bool IsEmptyRow(IReadOnlyList<string> row)
+    {
+        return row.Count == 0 || row.All(cell => string.IsNullOrWhiteSpace(MveAuditNormalization.CleanTextValue(cell)));
+    }
+
+    private static string? NullIfEmpty(string? value)
+    {
+        return string.IsNullOrWhiteSpace(value) ? null : value.Trim();
+    }
+
+    private sealed record DecodedContent(Encoding Encoding, string Content);
+}
+
+internal sealed class MveParsedFileResult
+{
+    public string? FileName { get; init; }
+
+    public string FileEncoding { get; init; } = string.Empty;
+
+    public string FileHashSha256 { get; init; } = string.Empty;
+
+    public int SourceRowCount { get; init; }
+
+    public List<MveParsedLine> Lines { get; } = new();
+
+    public List<MveParsedIssue> Issues { get; } = new();
+}
+
+internal sealed class MveParsedLine
+{
+    public int SourceRowNumber { get; init; }
+
+    public string Ddd { get; init; } = string.Empty;
+
+    public string Numero { get; init; } = string.Empty;
+
+    public string NumeroNormalizado { get; init; } = string.Empty;
+
+    public string StatusLinha { get; init; } = string.Empty;
+
+    public string StatusLinhaKey { get; init; } = string.Empty;
+
+    public bool StatusLinhaRecognized { get; init; }
+
+    public string? StatusConta { get; init; }
+
+    public string? PlanoLinha { get; init; }
+
+    public DateTime? DataAtivacao { get; init; }
+
+    public DateTime? TerminoContrato { get; init; }
+
+    public string? Chip { get; init; }
+
+    public string? Conta { get; init; }
+
+    public string? Cnpj { get; init; }
+
+    public string? ModeloAparelho { get; init; }
+
+    public string? Fabricante { get; init; }
+
+    public List<string> ServicosAtivos { get; } = new();
+}
+
+internal sealed record MveParsedIssue(
+    int SourceRowNumber,
+    string NumeroLinha,
+    string IssueType,
+    string Message);

Services/MveReconciliationService.cs

@@ -0,0 +1,743 @@
+using line_gestao_api.Data;
+using line_gestao_api.Dtos;
+using line_gestao_api.Models;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Services;
+
+public sealed class MveReconciliationService
+{
+    private readonly AppDbContext _db;
+
+    public MveReconciliationService(AppDbContext db)
+    {
+        _db = db;
+    }
+
+    internal async Task<MveReconciliationResult> BuildAsync(
+        MveParsedFileResult parsedFile,
+        CancellationToken cancellationToken = default)
+    {
+        ArgumentNullException.ThrowIfNull(parsedFile);
+
+        var mobileLines = await _db.MobileLines
+            .AsNoTracking()
+            .Include(x => x.Aparelho)
+            .ToListAsync(cancellationToken);
+
+        var vigencias = await _db.VigenciaLines
+            .AsNoTracking()
+            .ToListAsync(cancellationToken);
+
+        var userDatas = await _db.UserDatas
+            .AsNoTracking()
+            .ToListAsync(cancellationToken);
+
+        var systemAggregates = BuildSystemAggregates(mobileLines, vigencias, userDatas);
+        var systemByNumber = systemAggregates
+            .Where(x => !string.IsNullOrWhiteSpace(x.NumeroNormalizado))
+            .GroupBy(x => x.NumeroNormalizado, StringComparer.Ordinal)
+            .ToDictionary(g => g.Key, g => g.ToList(), StringComparer.Ordinal);
+
+        var reportByNumber = parsedFile.Lines
+            .GroupBy(x => x.NumeroNormalizado, StringComparer.Ordinal)
+            .ToDictionary(g => g.Key, g => g.ToList(), StringComparer.Ordinal);
+
+        var result = new MveReconciliationResult
+        {
+            TotalSystemLines = mobileLines.Count,
+            TotalReportLines = parsedFile.Lines.Count,
+            TotalInvalidRows = parsedFile.Issues.Count(x => x.IssueType == "INVALID_ROW"),
+            TotalUnknownStatuses = parsedFile.Lines.Count(x => !x.StatusLinhaRecognized)
+        };
+
+        foreach (var parserIssue in parsedFile.Issues)
+        {
+            result.Issues.Add(new MveReconciliationIssueResult
+            {
+                SourceRowNumber = parserIssue.SourceRowNumber,
+                NumeroLinha = parserIssue.NumeroLinha,
+                IssueType = parserIssue.IssueType,
+                Situation = "linha inválida no relatório",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Corrigir o arquivo MVE e refazer a auditoria",
+                Notes = parserIssue.Message
+            });
+        }
+
+        var duplicateReportKeys = reportByNumber
+            .Where(entry => entry.Value.Count > 1)
+            .Select(entry => entry.Key)
+            .ToHashSet(StringComparer.Ordinal);
+
+        foreach (var duplicateKey in duplicateReportKeys)
+        {
+            var duplicates = reportByNumber[duplicateKey];
+            var first = duplicates[0];
+            result.TotalDuplicateReportLines++;
+            result.Issues.Add(new MveReconciliationIssueResult
+            {
+                SourceRowNumber = first.SourceRowNumber,
+                NumeroLinha = duplicateKey,
+                IssueType = "DUPLICATE_REPORT",
+                Situation = "duplicidade no relatório",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Corrigir a duplicidade no relatório MVE",
+                Notes = $"A linha {duplicateKey} apareceu {duplicates.Count} vezes no arquivo MVE.",
+                ReportStatus = first.StatusLinha,
+                ReportPlan = first.PlanoLinha,
+                ReportSnapshot = BuildReportSnapshot(first)
+            });
+        }
+
+        var duplicateSystemKeys = systemByNumber
+            .Where(entry => entry.Value.Count > 1)
+            .Select(entry => entry.Key)
+            .ToHashSet(StringComparer.Ordinal);
+
+        foreach (var duplicateKey in duplicateSystemKeys)
+        {
+            var duplicates = systemByNumber[duplicateKey];
+            var first = duplicates[0];
+            result.TotalDuplicateSystemLines++;
+            result.Issues.Add(new MveReconciliationIssueResult
+            {
+                NumeroLinha = duplicateKey,
+                MobileLineId = first.MobileLine.Id,
+                SystemItem = first.MobileLine.Item,
+                IssueType = "DUPLICATE_SYSTEM",
+                Situation = "duplicidade no sistema",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Corrigir a duplicidade interna antes de sincronizar",
+                Notes = $"A linha {duplicateKey} possui {duplicates.Count} registros no sistema.",
+                SystemStatus = first.MobileLine.Status,
+                SystemPlan = first.MobileLine.PlanoContrato,
+                SystemSnapshot = BuildSystemSnapshot(first)
+            });
+        }
+
+        var blockedSystemKeys = new HashSet<string>(duplicateSystemKeys, StringComparer.Ordinal);
+        var blockedReportKeys = new HashSet<string>(duplicateReportKeys, StringComparer.Ordinal);
+        var matchedSystemLineIds = new HashSet<Guid>();
+        var matchedReportRows = new HashSet<int>();
+
+        var allKeys = reportByNumber.Keys
+            .Concat(systemByNumber.Keys)
+            .Where(key => !string.IsNullOrWhiteSpace(key))
+            .Distinct(StringComparer.Ordinal)
+            .OrderBy(key => key, StringComparer.Ordinal)
+            .ToList();
+
+        foreach (var key in allKeys)
+        {
+            if (blockedSystemKeys.Contains(key) || blockedReportKeys.Contains(key))
+            {
+                continue;
+            }
+
+            var hasReport = reportByNumber.TryGetValue(key, out var reportLines);
+            var hasSystem = systemByNumber.TryGetValue(key, out var systemLines);
+            var reportLine = hasReport ? reportLines![0] : null;
+            var systemLine = hasSystem ? systemLines![0] : null;
+
+            if (reportLine == null || systemLine == null)
+            {
+                continue;
+            }
+
+            matchedSystemLineIds.Add(systemLine.MobileLine.Id);
+            matchedReportRows.Add(reportLine.SourceRowNumber);
+
+            var comparison = CompareMatchedLine(systemLine, reportLine);
+            RegisterComparisonResult(result, comparison);
+        }
+
+        var unmatchedSystemLines = systemAggregates
+            .Where(x => !blockedSystemKeys.Contains(x.NumeroNormalizado))
+            .Where(x => !matchedSystemLineIds.Contains(x.MobileLine.Id))
+            .ToList();
+
+        var unmatchedReportLines = parsedFile.Lines
+            .Where(x => !blockedReportKeys.Contains(x.NumeroNormalizado))
+            .Where(x => !matchedReportRows.Contains(x.SourceRowNumber))
+            .ToList();
+
+        var chipMatchedSystemLineIds = new HashSet<Guid>();
+        var chipMatchedReportRows = new HashSet<int>();
+
+        var systemByChip = unmatchedSystemLines
+            .Where(x => !string.IsNullOrWhiteSpace(MveAuditNormalization.NullIfEmptyDigits(x.MobileLine.Chip)))
+            .GroupBy(x => MveAuditNormalization.OnlyDigits(x.MobileLine.Chip), StringComparer.Ordinal)
+            .ToDictionary(g => g.Key, g => g.ToList(), StringComparer.Ordinal);
+
+        var reportByChip = unmatchedReportLines
+            .Where(x => !string.IsNullOrWhiteSpace(MveAuditNormalization.NullIfEmptyDigits(x.Chip)))
+            .GroupBy(x => MveAuditNormalization.OnlyDigits(x.Chip), StringComparer.Ordinal)
+            .ToDictionary(g => g.Key, g => g.ToList(), StringComparer.Ordinal);
+
+        var chipKeys = systemByChip.Keys
+            .Intersect(reportByChip.Keys, StringComparer.Ordinal)
+            .OrderBy(key => key, StringComparer.Ordinal)
+            .ToList();
+
+        foreach (var chipKey in chipKeys)
+        {
+            var systemCandidates = systemByChip[chipKey];
+            var reportCandidates = reportByChip[chipKey];
+            if (systemCandidates.Count != 1 || reportCandidates.Count != 1)
+            {
+                continue;
+            }
+
+            var systemLine = systemCandidates[0];
+            var reportLine = reportCandidates[0];
+
+            chipMatchedSystemLineIds.Add(systemLine.MobileLine.Id);
+            chipMatchedReportRows.Add(reportLine.SourceRowNumber);
+
+            var comparison = CompareMatchedByChip(systemLine, reportLine);
+            RegisterComparisonResult(result, comparison);
+        }
+
+        foreach (var systemLine in unmatchedSystemLines.Where(x => !chipMatchedSystemLineIds.Contains(x.MobileLine.Id)))
+        {
+            result.TotalOnlyInSystem++;
+            result.Issues.Add(new MveReconciliationIssueResult
+            {
+                NumeroLinha = systemLine.NumeroNormalizado,
+                MobileLineId = systemLine.MobileLine.Id,
+                SystemItem = systemLine.MobileLine.Item,
+                IssueType = "ONLY_IN_SYSTEM",
+                Situation = "ausente no relatório",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Validar com a Vivo antes de alterar o cadastro",
+                Notes = "A linha existe no sistema, mas não foi encontrada no relatório MVE.",
+                SystemStatus = systemLine.MobileLine.Status,
+                SystemPlan = systemLine.MobileLine.PlanoContrato,
+                SystemSnapshot = BuildSystemSnapshot(systemLine)
+            });
+        }
+
+        foreach (var reportLine in unmatchedReportLines.Where(x => !chipMatchedReportRows.Contains(x.SourceRowNumber)))
+        {
+            result.TotalOnlyInReport++;
+            result.Issues.Add(new MveReconciliationIssueResult
+            {
+                SourceRowNumber = reportLine.SourceRowNumber,
+                NumeroLinha = reportLine.NumeroNormalizado,
+                IssueType = "ONLY_IN_REPORT",
+                Situation = "ausente no sistema",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Avaliar cadastro manual dessa linha",
+                Notes = "A linha existe no relatório MVE, mas não foi encontrada na página Geral.",
+                ReportStatus = reportLine.StatusLinha,
+                ReportPlan = reportLine.PlanoLinha,
+                ReportSnapshot = BuildReportSnapshot(reportLine)
+            });
+        }
+
+        return result;
+    }
+
+    private static List<MveSystemLineAggregate> BuildSystemAggregates(
+        IReadOnlyCollection<MobileLine> mobileLines,
+        IReadOnlyCollection<VigenciaLine> vigencias,
+        IReadOnlyCollection<UserData> userDatas)
+    {
+        var vigenciaByLine = vigencias
+            .Where(x => !string.IsNullOrWhiteSpace(x.Linha))
+            .GroupBy(x => MveAuditNormalization.OnlyDigits(x.Linha), StringComparer.Ordinal)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First(),
+                StringComparer.Ordinal);
+
+        var vigenciaByItem = vigencias
+            .Where(x => x.Item > 0)
+            .GroupBy(x => x.Item)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First());
+
+        var userDataByLine = userDatas
+            .Where(x => !string.IsNullOrWhiteSpace(x.Linha))
+            .GroupBy(x => MveAuditNormalization.OnlyDigits(x.Linha), StringComparer.Ordinal)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First(),
+                StringComparer.Ordinal);
+
+        var userDataByItem = userDatas
+            .Where(x => x.Item > 0)
+            .GroupBy(x => x.Item)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First());
+
+        return mobileLines
+            .Select(line =>
+            {
+                var numeroNormalizado = MveAuditNormalization.OnlyDigits(line.Linha);
+                vigenciaByLine.TryGetValue(numeroNormalizado, out var vigencia);
+                if (vigencia == null && line.Item > 0)
+                {
+                    vigenciaByItem.TryGetValue(line.Item, out vigencia);
+                }
+
+                userDataByLine.TryGetValue(numeroNormalizado, out var userData);
+                if (userData == null && line.Item > 0)
+                {
+                    userDataByItem.TryGetValue(line.Item, out userData);
+                }
+
+                return new MveSystemLineAggregate(line, vigencia, userData, numeroNormalizado);
+            })
+            .ToList();
+    }
+
+    private static MveReconciliationIssueResult? CompareMatchedLine(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine)
+    {
+        var systemSnapshot = BuildSystemSnapshot(systemLine);
+        var reportSnapshot = BuildReportSnapshot(reportLine);
+        var differences = new List<MveAuditDifferenceDto>();
+
+        var systemStatus = MveAuditNormalization.NormalizeSystemStatus(systemSnapshot.StatusLinha);
+        if (!string.Equals(systemStatus.Key, reportLine.StatusLinhaKey, StringComparison.Ordinal))
+        {
+            differences.Add(new MveAuditDifferenceDto
+            {
+                FieldKey = "status",
+                Label = "Status da linha",
+                SystemValue = NullIfEmpty(systemSnapshot.StatusLinha),
+                ReportValue = NullIfEmpty(reportSnapshot.StatusLinha),
+                Syncable = true
+            });
+        }
+
+        AddDifference(
+            differences,
+            "chip",
+            "Chip da linha",
+            systemSnapshot.Chip,
+            reportSnapshot.Chip,
+            syncable: true,
+            comparer: MveAuditNormalization.OnlyDigits);
+
+        var hasUnknownStatus = !reportLine.StatusLinhaRecognized;
+        if (differences.Count == 0 && !hasUnknownStatus)
+        {
+            return null;
+        }
+
+        return BuildIssue(systemLine, reportLine, systemSnapshot, reportSnapshot, differences, hasUnknownStatus);
+    }
+
+    private static MveReconciliationIssueResult? CompareMatchedByChip(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine)
+    {
+        var systemSnapshot = BuildSystemSnapshot(systemLine);
+        var reportSnapshot = BuildReportSnapshot(reportLine);
+        var systemLocalNumber = MveAuditNormalization.ExtractPhoneLocalNumber(systemSnapshot.NumeroLinha);
+        var reportLocalNumber = MveAuditNormalization.ExtractPhoneLocalNumber(reportSnapshot.NumeroLinha);
+
+        if (!string.IsNullOrWhiteSpace(systemLocalNumber) &&
+            string.Equals(systemLocalNumber, reportLocalNumber, StringComparison.Ordinal))
+        {
+            return BuildDddReviewIssue(systemLine, reportLine, systemSnapshot, reportSnapshot);
+        }
+
+        var differences = new List<MveAuditDifferenceDto>();
+        AddDifference(
+            differences,
+            "line",
+            "Número da linha",
+            systemSnapshot.NumeroLinha,
+            reportSnapshot.NumeroLinha,
+            syncable: true,
+            comparer: MveAuditNormalization.OnlyDigits);
+
+        var systemStatus = MveAuditNormalization.NormalizeSystemStatus(systemSnapshot.StatusLinha);
+        if (!string.Equals(systemStatus.Key, reportLine.StatusLinhaKey, StringComparison.Ordinal))
+        {
+            differences.Add(new MveAuditDifferenceDto
+            {
+                FieldKey = "status",
+                Label = "Status da linha",
+                SystemValue = NullIfEmpty(systemSnapshot.StatusLinha),
+                ReportValue = NullIfEmpty(reportSnapshot.StatusLinha),
+                Syncable = true
+            });
+        }
+
+        var hasUnknownStatus = !reportLine.StatusLinhaRecognized;
+        if (differences.Count == 0 && !hasUnknownStatus)
+        {
+            return null;
+        }
+
+        return BuildIssue(systemLine, reportLine, systemSnapshot, reportSnapshot, differences, hasUnknownStatus);
+    }
+
+    private static void RegisterComparisonResult(MveReconciliationResult result, MveReconciliationIssueResult? comparison)
+    {
+        if (comparison == null)
+        {
+            result.TotalConciliated++;
+            return;
+        }
+
+        result.Issues.Add(comparison);
+        if (comparison.Differences.Any(x => x.FieldKey == "status"))
+        {
+            result.TotalStatusDivergences++;
+        }
+
+        if (comparison.Differences.Any(x => x.FieldKey != "status" && x.Syncable))
+        {
+            result.TotalDataDivergences++;
+        }
+
+        if (comparison.Syncable)
+        {
+            result.TotalSyncableIssues++;
+        }
+    }
+
+    private static MveReconciliationIssueResult BuildIssue(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine,
+        MveAuditSnapshotDto systemSnapshot,
+        MveAuditSnapshotDto reportSnapshot,
+        List<MveAuditDifferenceDto> differences,
+        bool hasUnknownStatus)
+    {
+        var notes = new List<string>();
+        if (hasUnknownStatus)
+        {
+            notes.Add("O STATUS_LINHA do relatório MVE não foi reconhecido pelo mapa de normalização.");
+        }
+
+        var hasStatusDifference = differences.Any(x => x.FieldKey == "status");
+        var hasLineDifference = differences.Any(x => x.FieldKey == "line");
+        var hasChipDifference = differences.Any(x => x.FieldKey == "chip");
+        var hasDataDifference = differences.Any(x => x.FieldKey != "status" && x.Syncable);
+
+        return new MveReconciliationIssueResult
+        {
+            SourceRowNumber = reportLine.SourceRowNumber,
+            NumeroLinha = reportLine.NumeroNormalizado,
+            MobileLineId = systemLine.MobileLine.Id,
+            SystemItem = systemLine.MobileLine.Item,
+            IssueType = ResolveIssueType(hasStatusDifference, hasLineDifference, hasChipDifference, hasUnknownStatus),
+            Situation = ResolveSituation(hasStatusDifference, hasLineDifference, hasChipDifference, hasUnknownStatus),
+            Severity = ResolveSeverity(hasStatusDifference, hasDataDifference, hasUnknownStatus),
+            Syncable = differences.Any(x => x.Syncable),
+            ActionSuggestion = ResolveActionSuggestion(hasStatusDifference, hasLineDifference, hasChipDifference, hasUnknownStatus),
+            Notes = notes.Count == 0 ? null : string.Join(" ", notes),
+            SystemStatus = systemSnapshot.StatusLinha,
+            ReportStatus = reportSnapshot.StatusLinha,
+            SystemPlan = systemSnapshot.PlanoLinha,
+            ReportPlan = reportSnapshot.PlanoLinha,
+            SystemSnapshot = systemSnapshot,
+            ReportSnapshot = reportSnapshot,
+            Differences = differences
+        };
+    }
+
+    private static MveReconciliationIssueResult BuildDddReviewIssue(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine,
+        MveAuditSnapshotDto systemSnapshot,
+        MveAuditSnapshotDto reportSnapshot)
+    {
+        return new MveReconciliationIssueResult
+        {
+            SourceRowNumber = reportLine.SourceRowNumber,
+            NumeroLinha = reportLine.NumeroNormalizado,
+            MobileLineId = systemLine.MobileLine.Id,
+            SystemItem = systemLine.MobileLine.Item,
+            IssueType = "DDD_CHANGE_REVIEW",
+            Situation = "mudança de DDD detectada",
+            Severity = "WARNING",
+            Syncable = false,
+            ActionSuggestion = "Revisar manualmente na página Mureg antes de aplicar alterações",
+            Notes = "O mesmo chip foi encontrado com o mesmo número base, mas com DDD diferente. Esse cenário ainda não é atualizado automaticamente pelo MVE.",
+            SystemStatus = systemSnapshot.StatusLinha,
+            ReportStatus = reportSnapshot.StatusLinha,
+            SystemPlan = systemSnapshot.PlanoLinha,
+            ReportPlan = reportSnapshot.PlanoLinha,
+            SystemSnapshot = systemSnapshot,
+            ReportSnapshot = reportSnapshot,
+            Differences = new List<MveAuditDifferenceDto>
+            {
+                new()
+                {
+                    FieldKey = "ddd",
+                    Label = "DDD da linha",
+                    SystemValue = NullIfEmpty(MveAuditNormalization.ExtractPhoneDdd(systemSnapshot.NumeroLinha)),
+                    ReportValue = NullIfEmpty(MveAuditNormalization.ExtractPhoneDdd(reportSnapshot.NumeroLinha)),
+                    Syncable = false
+                }
+            }
+        };
+    }
+
+    private static string ResolveIssueType(
+        bool hasStatusDifference,
+        bool hasLineDifference,
+        bool hasChipDifference,
+        bool hasUnknownStatus)
+    {
+        if (hasLineDifference)
+        {
+            return "LINE_CHANGE_DETECTED";
+        }
+
+        if (hasChipDifference)
+        {
+            return "CHIP_CHANGE_DETECTED";
+        }
+
+        if (hasStatusDifference)
+        {
+            return "STATUS_DIVERGENCE";
+        }
+
+        return hasUnknownStatus ? "UNKNOWN_STATUS" : "ALIGNED";
+    }
+
+    private static string ResolveSituation(
+        bool hasStatusDifference,
+        bool hasLineDifference,
+        bool hasChipDifference,
+        bool hasUnknownStatus)
+    {
+        if (hasLineDifference && hasStatusDifference)
+        {
+            return "troca de número e status diferente";
+        }
+
+        if (hasLineDifference)
+        {
+            return "troca de número detectada";
+        }
+
+        if (hasChipDifference && hasStatusDifference)
+        {
+            return "troca de chip e status diferente";
+        }
+
+        if (hasChipDifference)
+        {
+            return "troca de chip detectada";
+        }
+
+        if (hasStatusDifference)
+        {
+            return "divergência de status";
+        }
+
+        return hasUnknownStatus ? "status desconhecido no relatório" : "alinhada";
+    }
+
+    private static string ResolveSeverity(bool hasStatusDifference, bool hasDataDifference, bool hasUnknownStatus)
+    {
+        if (hasStatusDifference)
+        {
+            return "HIGH";
+        }
+
+        if (hasDataDifference)
+        {
+            return "MEDIUM";
+        }
+
+        return hasUnknownStatus ? "WARNING" : "INFO";
+    }
+
+    private static string ResolveActionSuggestion(
+        bool hasStatusDifference,
+        bool hasLineDifference,
+        bool hasChipDifference,
+        bool hasUnknownStatus)
+    {
+        if (hasLineDifference && hasStatusDifference)
+        {
+            return "Atualizar linha e status da linha com base no MVE";
+        }
+
+        if (hasLineDifference)
+        {
+            return "Atualizar a linha cadastrada com base no chip informado no MVE";
+        }
+
+        if (hasChipDifference && hasStatusDifference)
+        {
+            return "Atualizar chip e status da linha com base no MVE";
+        }
+
+        if (hasChipDifference)
+        {
+            return "Atualizar o chip da linha com base no MVE";
+        }
+
+        if (hasStatusDifference)
+        {
+            return "Atualizar status da linha com base no MVE";
+        }
+
+        return hasUnknownStatus
+            ? "Revisar o status recebido e ajustar o mapa de normalização se necessário"
+            : "Nenhuma ação";
+    }
+
+    private static MveAuditSnapshotDto BuildSystemSnapshot(MveSystemLineAggregate systemLine)
+    {
+        return new MveAuditSnapshotDto
+        {
+            NumeroLinha = NullIfEmpty(systemLine.MobileLine.Linha),
+            StatusLinha = NullIfEmpty(systemLine.MobileLine.Status),
+            PlanoLinha = NullIfEmpty(systemLine.MobileLine.PlanoContrato),
+            DataAtivacao = systemLine.Vigencia?.DtEfetivacaoServico,
+            TerminoContrato = systemLine.Vigencia?.DtTerminoFidelizacao,
+            Chip = NullIfEmpty(systemLine.MobileLine.Chip),
+            Conta = NullIfEmpty(systemLine.MobileLine.Conta),
+            Cnpj = NullIfEmpty(systemLine.UserData?.Cnpj),
+            ModeloAparelho = NullIfEmpty(systemLine.MobileLine.Aparelho?.Nome),
+            Fabricante = NullIfEmpty(systemLine.MobileLine.Aparelho?.Fabricante)
+        };
+    }
+
+    private static MveAuditSnapshotDto BuildReportSnapshot(MveParsedLine reportLine)
+    {
+        return new MveAuditSnapshotDto
+        {
+            NumeroLinha = NullIfEmpty(reportLine.NumeroNormalizado),
+            StatusLinha = NullIfEmpty(reportLine.StatusLinha),
+            StatusConta = NullIfEmpty(reportLine.StatusConta),
+            PlanoLinha = NullIfEmpty(reportLine.PlanoLinha),
+            DataAtivacao = reportLine.DataAtivacao,
+            TerminoContrato = reportLine.TerminoContrato,
+            Chip = NullIfEmpty(reportLine.Chip),
+            Conta = NullIfEmpty(reportLine.Conta),
+            Cnpj = NullIfEmpty(reportLine.Cnpj),
+            ModeloAparelho = NullIfEmpty(reportLine.ModeloAparelho),
+            Fabricante = NullIfEmpty(reportLine.Fabricante),
+            ServicosAtivos = reportLine.ServicosAtivos
+                .Where(x => !string.IsNullOrWhiteSpace(x))
+                .Distinct(StringComparer.OrdinalIgnoreCase)
+                .ToList()
+        };
+    }
+
+    private static void AddDifference(
+        ICollection<MveAuditDifferenceDto> differences,
+        string fieldKey,
+        string label,
+        string? systemValue,
+        string? reportValue,
+        bool syncable,
+        Func<string?, string> comparer)
+    {
+        var normalizedSystem = comparer(systemValue);
+        var normalizedReport = comparer(reportValue);
+        if (string.Equals(normalizedSystem, normalizedReport, StringComparison.Ordinal))
+        {
+            return;
+        }
+
+        differences.Add(new MveAuditDifferenceDto
+        {
+            FieldKey = fieldKey,
+            Label = label,
+            SystemValue = NullIfEmpty(systemValue),
+            ReportValue = NullIfEmpty(reportValue),
+            Syncable = syncable
+        });
+    }
+
+    private static string? NullIfEmpty(string? value)
+    {
+        return string.IsNullOrWhiteSpace(value) ? null : value.Trim();
+    }
+}
+
+public sealed class MveReconciliationResult
+{
+    public int TotalSystemLines { get; init; }
+
+    public int TotalReportLines { get; init; }
+
+    public int TotalConciliated { get; set; }
+
+    public int TotalStatusDivergences { get; set; }
+
+    public int TotalDataDivergences { get; set; }
+
+    public int TotalOnlyInSystem { get; set; }
+
+    public int TotalOnlyInReport { get; set; }
+
+    public int TotalDuplicateReportLines { get; set; }
+
+    public int TotalDuplicateSystemLines { get; set; }
+
+    public int TotalInvalidRows { get; init; }
+
+    public int TotalUnknownStatuses { get; init; }
+
+    public int TotalSyncableIssues { get; set; }
+
+    public List<MveReconciliationIssueResult> Issues { get; } = new();
+}
+
+public sealed class MveReconciliationIssueResult
+{
+    public int? SourceRowNumber { get; init; }
+
+    public string NumeroLinha { get; init; } = string.Empty;
+
+    public Guid? MobileLineId { get; init; }
+
+    public int? SystemItem { get; init; }
+
+    public string IssueType { get; init; } = string.Empty;
+
+    public string Situation { get; init; } = string.Empty;
+
+    public string Severity { get; init; } = "INFO";
+
+    public bool Syncable { get; init; }
+
+    public string? ActionSuggestion { get; init; }
+
+    public string? Notes { get; init; }
+
+    public string? SystemStatus { get; init; }
+
+    public string? ReportStatus { get; init; }
+
+    public string? SystemPlan { get; init; }
+
+    public string? ReportPlan { get; init; }
+
+    public MveAuditSnapshotDto? SystemSnapshot { get; init; }
+
+    public MveAuditSnapshotDto? ReportSnapshot { get; init; }
+
+    public List<MveAuditDifferenceDto> Differences { get; init; } = new();
+}
+
+internal sealed record MveSystemLineAggregate(
+    MobileLine MobileLine,
+    VigenciaLine? Vigencia,
+    UserData? UserData,
+    string NumeroNormalizado);

Services/OperadoraContaResolver.cs

@@ -0,0 +1,260 @@
+using System.Globalization;
+using System.Text;
+using line_gestao_api.Dtos;
+using line_gestao_api.Models;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Services
+{
+    public sealed record OperadoraContaContext(string Operadora, string Empresa, string? VivoEmpresaGrupo = null);
+
+    public static class OperadoraContaResolver
+    {
+        private const string OperadoraVivo = "VIVO";
+        private const string OperadoraClaro = "CLARO";
+        private const string OperadoraTim = "TIM";
+        private const string OperadoraOutra = "OUTRA";
+
+        private const string EmpresaVivoMacrophony = "VIVO MACROPHONY";
+        private const string EmpresaVivoLineMovel = "VIVO LINE MÓVEL";
+        private const string EmpresaClaroLineMovel = "CLARO LINE MÓVEL";
+        private const string EmpresaTimLineMovel = "TIM LINE MÓVEL";
+
+        private static readonly IReadOnlyList<AccountCompanyDto> CompanyRules = new List<AccountCompanyDto>
+        {
+            new()
+            {
+                Empresa = EmpresaClaroLineMovel,
+                Contas = new List<string> { "172593311", "172593840", "187890982" }
+            },
+            new()
+            {
+                Empresa = EmpresaVivoMacrophony,
+                Contas = new List<string>
+                {
+                    "0430237019",
+                    "0437488125",
+                    "0449508564",
+                    "0454371844",
+                    "455371844",
+                    "460161507"
+                }
+            },
+            new()
+            {
+                Empresa = EmpresaVivoLineMovel,
+                Contas = new List<string> { "0435288088" }
+            },
+            new()
+            {
+                Empresa = EmpresaTimLineMovel,
+                Contas = new List<string> { "TIM" }
+            }
+        };
+
+        private static readonly string[] VivoContaFilters = BuildContaFilterSet(EmpresaVivoMacrophony, EmpresaVivoLineMovel);
+        private static readonly string[] ClaroContaFilters = BuildContaFilterSet(EmpresaClaroLineMovel);
+        private static readonly string[] TimContaFilters = BuildContaFilterSet(EmpresaTimLineMovel);
+        private static readonly Dictionary<string, string> EmpresaByConta = BuildEmpresaByConta();
+
+        public static List<AccountCompanyDto> GetAccountCompanies()
+        {
+            return CompanyRules
+                .Select(x => new AccountCompanyDto
+                {
+                    Empresa = x.Empresa,
+                    Contas = x.Contas.ToList()
+                })
+                .ToList();
+        }
+
+        public static List<string> GetAccountsByEmpresa(string? empresa)
+        {
+            if (string.IsNullOrWhiteSpace(empresa)) return new List<string>();
+            var target = NormalizeToken(empresa);
+            if (string.IsNullOrWhiteSpace(target)) return new List<string>();
+
+            return CompanyRules
+                .FirstOrDefault(x => NormalizeToken(x.Empresa) == target)
+                ?.Contas
+                ?.ToList()
+                ?? new List<string>();
+        }
+
+        public static OperadoraContaContext Resolve(string? conta)
+        {
+            var contaRaw = (conta ?? string.Empty).Trim();
+            if (string.IsNullOrWhiteSpace(contaRaw))
+            {
+                return new OperadoraContaContext(OperadoraOutra, string.Empty, null);
+            }
+
+            var normalizedConta = NormalizeConta(contaRaw);
+            if (!string.IsNullOrWhiteSpace(normalizedConta) && EmpresaByConta.TryGetValue(normalizedConta, out var empresaDeterministica))
+            {
+                return BuildContextByEmpresa(empresaDeterministica);
+            }
+
+            var token = NormalizeToken(contaRaw);
+            if (token.Contains("TIM", StringComparison.Ordinal))
+            {
+                return BuildContextByEmpresa(EmpresaTimLineMovel);
+            }
+
+            if (token.Contains("CLARO", StringComparison.Ordinal))
+            {
+                return BuildContextByEmpresa(EmpresaClaroLineMovel);
+            }
+
+            if (token.Contains("MACROPHONY", StringComparison.Ordinal))
+            {
+                return BuildContextByEmpresa(EmpresaVivoMacrophony);
+            }
+
+            if (token.Contains("VIVO", StringComparison.Ordinal))
+            {
+                return BuildContextByEmpresa(EmpresaVivoLineMovel);
+            }
+
+            return new OperadoraContaContext(OperadoraOutra, string.Empty, null);
+        }
+
+        public static IQueryable<MobileLine> ApplyOperadoraFilter(IQueryable<MobileLine> query, string? operadora)
+        {
+            var token = NormalizeToken(operadora);
+            if (string.IsNullOrWhiteSpace(token) || token == "TODOS" || token == "ALL")
+            {
+                return query;
+            }
+
+            return token switch
+            {
+                OperadoraVivo => query.Where(x =>
+                    (x.Conta != null && VivoContaFilters.Contains(x.Conta.Trim()))
+                    || EF.Functions.ILike((x.Conta ?? string.Empty).Trim(), "%VIVO%")
+                    || EF.Functions.ILike((x.Conta ?? string.Empty).Trim(), "%MACROPHONY%")),
+                OperadoraClaro => query.Where(x =>
+                    (x.Conta != null && ClaroContaFilters.Contains(x.Conta.Trim()))
+                    || EF.Functions.ILike((x.Conta ?? string.Empty).Trim(), "%CLARO%")),
+                OperadoraTim => query.Where(x =>
+                    (x.Conta != null && TimContaFilters.Contains(x.Conta.Trim()))
+                    || EF.Functions.ILike((x.Conta ?? string.Empty).Trim(), "%TIM%")),
+                _ => query
+            };
+        }
+
+        public static string NormalizeConta(string? conta)
+        {
+            var raw = (conta ?? string.Empty).Trim();
+            if (string.IsNullOrWhiteSpace(raw)) return string.Empty;
+
+            if (raw.All(char.IsDigit))
+            {
+                var noLeadingZero = raw.TrimStart('0');
+                return string.IsNullOrWhiteSpace(noLeadingZero) ? "0" : noLeadingZero;
+            }
+
+            return RemoveDiacritics(raw).ToUpperInvariant();
+        }
+
+        private static OperadoraContaContext BuildContextByEmpresa(string empresa)
+        {
+            var token = NormalizeToken(empresa);
+            var operadora = token.Contains("CLARO", StringComparison.Ordinal)
+                ? OperadoraClaro
+                : token.Contains("TIM", StringComparison.Ordinal)
+                    ? OperadoraTim
+                    : token.Contains("VIVO", StringComparison.Ordinal) || token.Contains("MACROPHONY", StringComparison.Ordinal)
+                        ? OperadoraVivo
+                        : OperadoraOutra;
+
+            var vivoGrupo = operadora == OperadoraVivo
+                ? token.Contains("MACROPHONY", StringComparison.Ordinal)
+                    ? "MACROPHONY"
+                    : token.Contains("LINEMOVEL", StringComparison.Ordinal)
+                        ? "LINE MOVEL"
+                        : null
+                : null;
+
+            return new OperadoraContaContext(operadora, empresa, vivoGrupo);
+        }
+
+        private static Dictionary<string, string> BuildEmpresaByConta()
+        {
+            var map = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+
+            foreach (var group in CompanyRules)
+            {
+                foreach (var conta in group.Contas ?? new List<string>())
+                {
+                    var normalized = NormalizeConta(conta);
+                    if (string.IsNullOrWhiteSpace(normalized)) continue;
+                    map[normalized] = group.Empresa;
+                }
+            }
+
+            return map;
+        }
+
+        private static string[] BuildContaFilterSet(params string[] empresas)
+        {
+            var empresaTokens = new HashSet<string>(empresas.Select(NormalizeToken), StringComparer.OrdinalIgnoreCase);
+            var set = new HashSet<string>(StringComparer.OrdinalIgnoreCase);
+
+            foreach (var group in CompanyRules)
+            {
+                if (!empresaTokens.Contains(NormalizeToken(group.Empresa))) continue;
+
+                foreach (var conta in group.Contas ?? new List<string>())
+                {
+                    var trimmed = (conta ?? string.Empty).Trim();
+                    if (string.IsNullOrWhiteSpace(trimmed)) continue;
+
+                    set.Add(trimmed);
+
+                    if (trimmed.All(char.IsDigit))
+                    {
+                        var noLeading = trimmed.TrimStart('0');
+                        if (!string.IsNullOrWhiteSpace(noLeading))
+                        {
+                            set.Add(noLeading);
+                        }
+                    }
+                }
+            }
+
+            return set.ToArray();
+        }
+
+        private static string NormalizeToken(string? value)
+        {
+            if (string.IsNullOrWhiteSpace(value)) return string.Empty;
+            var raw = RemoveDiacritics(value);
+            var sb = new StringBuilder(raw.Length);
+            foreach (var ch in raw)
+            {
+                if (char.IsLetterOrDigit(ch)) sb.Append(char.ToUpperInvariant(ch));
+            }
+
+            return sb.ToString();
+        }
+
+        private static string RemoveDiacritics(string value)
+        {
+            if (string.IsNullOrWhiteSpace(value)) return string.Empty;
+
+            var normalized = value.Normalize(NormalizationForm.FormD);
+            var sb = new StringBuilder(normalized.Length);
+            foreach (var c in normalized)
+            {
+                var category = CharUnicodeInfo.GetUnicodeCategory(c);
+                if (category != UnicodeCategory.NonSpacingMark)
+                {
+                    sb.Append(c);
+                }
+            }
+
+            return sb.ToString().Normalize(NormalizationForm.FormC);
+        }
+    }
+}

Services/TenantProvider.cs

@@ -19,7 +19,8 @@ public class TenantProvider : ITenantProvider
 
     public bool HasGlobalViewAccess =>
         HasRole(AppRoles.SysAdmin) ||
-        HasRole(AppRoles.Gestor);
+        HasRole(AppRoles.Gestor) ||
+        HasRole(AppRoles.Financeiro);
 
     public void SetTenantId(Guid? tenantId)
     {

Services/VigenciaNotificationBackgroundService.cs

@@ -27,6 +27,8 @@ public class VigenciaNotificationBackgroundService : BackgroundService
         var intervalMinutes = _options.CheckIntervalMinutes <= 0 ? 60 : _options.CheckIntervalMinutes;
         using var timer = new PeriodicTimer(TimeSpan.FromMinutes(intervalMinutes));
 
+        try
+        {
             await RunOnceAsync(stoppingToken);
 
             while (await timer.WaitForNextTickAsync(stoppingToken))
@@ -34,6 +36,11 @@ public class VigenciaNotificationBackgroundService : BackgroundService
                 await RunOnceAsync(stoppingToken);
             }
         }
+        catch (OperationCanceledException) when (stoppingToken.IsCancellationRequested)
+        {
+            // Host finalizando; evita ruído de log durante shutdown/startup interrompido.
+        }
+    }
 
     private async Task RunOnceAsync(CancellationToken stoppingToken)
     {
@@ -64,7 +71,11 @@ public class VigenciaNotificationBackgroundService : BackgroundService
                 await notificationSyncService.SyncTenantAsync(tenant.Id, stoppingToken);
             }
         }
-        catch (Exception ex)
+        catch (OperationCanceledException) when (stoppingToken.IsCancellationRequested)
+        {
+            // Host finalizando; evita erro em cascata no logger.
+        }
+        catch (Exception ex) when (!stoppingToken.IsCancellationRequested)
         {
             _logger.LogError(ex, "Erro ao gerar notificações de vigência.");
         }

line-gestao-api.Tests/SystemTenantIntegrationTests.cs

@@ -5,9 +5,11 @@ using line_gestao_api.Data;
 using line_gestao_api.Dtos;
 using line_gestao_api.Models;
 using line_gestao_api.Services;
+using Microsoft.AspNetCore.Hosting;
 using Microsoft.AspNetCore.Identity;
 using Microsoft.AspNetCore.Mvc.Testing;
 using Microsoft.EntityFrameworkCore;
+using Microsoft.EntityFrameworkCore.Infrastructure;
 using Microsoft.Extensions.Configuration;
 using Microsoft.Extensions.DependencyInjection;
 using Microsoft.Extensions.DependencyInjection.Extensions;
@@ -324,6 +326,7 @@ public class SystemTenantIntegrationTests
 
                 services.RemoveAll<AppDbContext>();
                 services.RemoveAll<DbContextOptions<AppDbContext>>();
+                services.RemoveAll<IDbContextOptionsConfiguration<AppDbContext>>();
 
                 services.AddDbContext<AppDbContext>(options =>
                 {