fix: tornar suite da API compativel com MVE audit

Controllers/HistoricoController.cs

@@ -7,6 +7,7 @@ using Microsoft.AspNetCore.Authorization;
 using Microsoft.AspNetCore.Mvc;
 using Microsoft.EntityFrameworkCore;
 using System.Globalization;
+using System.Text;
 
 namespace line_gestao_api.Controllers;
 
@@ -24,6 +25,14 @@ public class HistoricoController : ControllerBase
         nameof(ParcelamentoLine)
     };
 
+    private static readonly HashSet<string> ChipRelatedEntities = new(StringComparer.OrdinalIgnoreCase)
+    {
+        nameof(MobileLine),
+        nameof(TrocaNumeroLine),
+        nameof(ChipVirgemLine),
+        nameof(ControleRecebidoLine)
+    };
+
     private readonly AppDbContext _db;
 
     public HistoricoController(AppDbContext db)
@@ -152,10 +161,7 @@ public class HistoricoController : ControllerBase
 
         var lineTerm = (line ?? string.Empty).Trim();
         var normalizedLineDigits = DigitsOnly(lineTerm);
-        if (string.IsNullOrWhiteSpace(lineTerm) && string.IsNullOrWhiteSpace(normalizedLineDigits))
+        var hasLineFilter = !string.IsNullOrWhiteSpace(lineTerm) || !string.IsNullOrWhiteSpace(normalizedLineDigits);
-        {
-            return BadRequest(new { message = "Informe uma linha para consultar o histórico." });
-        }
 
         var q = _db.AuditLogs
             .AsNoTracking()
@@ -213,7 +219,116 @@ public class HistoricoController : ControllerBase
         foreach (var log in candidateLogs)
         {
             var changes = ParseChanges(log.ChangesJson);
-            if (!MatchesLine(log, changes, lineTerm, normalizedLineDigits))
+            if (hasLineFilter && !MatchesLine(log, changes, lineTerm, normalizedLineDigits))
+            {
+                continue;
+            }
+
+            if (!string.IsNullOrWhiteSpace(searchTerm) && !MatchesSearch(log, changes, searchTerm, searchDigits))
+            {
+                continue;
+            }
+
+            matchedLogs.Add((log, changes));
+        }
+
+        var total = matchedLogs.Count;
+        var items = matchedLogs
+            .Skip((page - 1) * pageSize)
+            .Take(pageSize)
+            .Select(x => ToDto(x.Log, x.Changes))
+            .ToList();
+
+        return Ok(new PagedResult<AuditLogDto>
+        {
+            Page = page,
+            PageSize = pageSize,
+            Total = total,
+            Items = items
+        });
+    }
+
+    [HttpGet("chips")]
+    public async Task<ActionResult<PagedResult<AuditLogDto>>> GetChipHistory(
+        [FromQuery] string? chip,
+        [FromQuery] string? pageName,
+        [FromQuery] string? action,
+        [FromQuery] string? user,
+        [FromQuery] string? search,
+        [FromQuery] DateTime? dateFrom,
+        [FromQuery] DateTime? dateTo,
+        [FromQuery] int page = 1,
+        [FromQuery] int pageSize = 20)
+    {
+        page = page < 1 ? 1 : page;
+        pageSize = pageSize < 1 ? 20 : pageSize;
+
+        var chipTerm = (chip ?? string.Empty).Trim();
+        var normalizedChipDigits = DigitsOnly(chipTerm);
+        var hasChipFilter = !string.IsNullOrWhiteSpace(chipTerm) || !string.IsNullOrWhiteSpace(normalizedChipDigits);
+
+        var q = _db.AuditLogs
+            .AsNoTracking()
+            .Where(x => ChipRelatedEntities.Contains(x.EntityName))
+            .Where(x =>
+                !EF.Functions.ILike(x.RequestPath ?? "", "%import-excel%") ||
+                x.Page == AuditLogBuilder.SpreadsheetImportPageName);
+
+        if (!string.IsNullOrWhiteSpace(pageName))
+        {
+            var p = pageName.Trim();
+            q = q.Where(x => EF.Functions.ILike(x.Page, $"%{p}%"));
+        }
+
+        if (!string.IsNullOrWhiteSpace(action))
+        {
+            var a = action.Trim().ToUpperInvariant();
+            q = q.Where(x => x.Action == a);
+        }
+
+        if (!string.IsNullOrWhiteSpace(user))
+        {
+            var u = user.Trim();
+            q = q.Where(x =>
+                EF.Functions.ILike(x.UserName ?? "", $"%{u}%") ||
+                EF.Functions.ILike(x.UserEmail ?? "", $"%{u}%"));
+        }
+
+        if (dateFrom.HasValue)
+        {
+            var fromUtc = ToUtc(dateFrom.Value);
+            q = q.Where(x => x.OccurredAtUtc >= fromUtc);
+        }
+
+        if (dateTo.HasValue)
+        {
+            var toUtc = ToUtc(dateTo.Value);
+            if (dateTo.Value.TimeOfDay == TimeSpan.Zero)
+            {
+                toUtc = toUtc.Date.AddDays(1).AddTicks(-1);
+            }
+
+            q = q.Where(x => x.OccurredAtUtc <= toUtc);
+        }
+
+        var candidateLogs = await q
+            .OrderByDescending(x => x.OccurredAtUtc)
+            .ThenByDescending(x => x.Id)
+            .ToListAsync();
+
+        var searchTerm = (search ?? string.Empty).Trim();
+        var searchDigits = DigitsOnly(searchTerm);
+        var matchedLogs = new List<(AuditLog Log, List<AuditFieldChangeDto> Changes)>();
+
+        foreach (var log in candidateLogs)
+        {
+            var changes = ParseChanges(log.ChangesJson);
+            if (!HasChipContext(log, changes))
+            {
+                continue;
+            }
+
+            if (hasChipFilter && !MatchesChip(log, changes, chipTerm, normalizedChipDigits))
             {
                 continue;
             }
@@ -348,6 +463,51 @@ public class HistoricoController : ControllerBase
         return false;
     }
 
+    private static bool MatchesChip(
+        AuditLog log,
+        List<AuditFieldChangeDto> changes,
+        string chipTerm,
+        string normalizedChipDigits)
+    {
+        if (MatchesTerm(log.EntityLabel, chipTerm, normalizedChipDigits) ||
+            MatchesTerm(log.EntityId, chipTerm, normalizedChipDigits))
+        {
+            return true;
+        }
+
+        foreach (var change in changes)
+        {
+            if (MatchesTerm(change.Field, chipTerm, normalizedChipDigits) ||
+                MatchesTerm(change.OldValue, chipTerm, normalizedChipDigits) ||
+                MatchesTerm(change.NewValue, chipTerm, normalizedChipDigits))
+            {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
+    private static bool HasChipContext(AuditLog log, List<AuditFieldChangeDto> changes)
+    {
+        if ((log.EntityName ?? string.Empty).Equals(nameof(ChipVirgemLine), StringComparison.OrdinalIgnoreCase) ||
+            (log.Page ?? string.Empty).Contains("chip", StringComparison.OrdinalIgnoreCase))
+        {
+            return true;
+        }
+
+        foreach (var change in changes)
+        {
+            var normalizedField = NormalizeField(change.Field);
+            if (normalizedField is "chip" or "iccid" or "numerodochip")
+            {
+                return true;
+            }
+        }
+
+        return false;
+    }
+
     private static bool MatchesTerm(string? source, string term, string digitsTerm)
     {
         if (string.IsNullOrWhiteSpace(source))
@@ -375,6 +535,21 @@ public class HistoricoController : ControllerBase
         return sourceDigits.Contains(digitsTerm, StringComparison.Ordinal);
     }
 
+    private static string NormalizeField(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        return new string(value
+            .Normalize(NormalizationForm.FormD)
+            .Where(ch => CharUnicodeInfo.GetUnicodeCategory(ch) != UnicodeCategory.NonSpacingMark)
+            .Where(char.IsLetterOrDigit)
+            .Select(char.ToLowerInvariant)
+            .ToArray());
+    }
+
     private static string DigitsOnly(string? value)
     {
         if (string.IsNullOrWhiteSpace(value))

Controllers/LinesController.cs

@@ -31,6 +31,7 @@ namespace line_gestao_api.Controllers
         private readonly IVigenciaNotificationSyncService _vigenciaNotificationSyncService;
         private readonly ParcelamentosImportService _parcelamentosImportService;
         private readonly SpreadsheetImportAuditService _spreadsheetImportAuditService;
+        private readonly DashboardKpiSnapshotService _dashboardKpiSnapshotService;
         private readonly string _aparelhoAttachmentsRootPath;
         private static readonly FileExtensionContentTypeProvider FileContentTypeProvider = new();
 
@@ -71,6 +72,7 @@ namespace line_gestao_api.Controllers
             IVigenciaNotificationSyncService vigenciaNotificationSyncService,
             ParcelamentosImportService parcelamentosImportService,
             SpreadsheetImportAuditService spreadsheetImportAuditService,
+            DashboardKpiSnapshotService dashboardKpiSnapshotService,
             IWebHostEnvironment webHostEnvironment)
         {
             _db = db;
@@ -78,6 +80,7 @@ namespace line_gestao_api.Controllers
             _vigenciaNotificationSyncService = vigenciaNotificationSyncService;
             _parcelamentosImportService = parcelamentosImportService;
             _spreadsheetImportAuditService = spreadsheetImportAuditService;
+            _dashboardKpiSnapshotService = dashboardKpiSnapshotService;
             _aparelhoAttachmentsRootPath = Path.Combine(webHostEnvironment.ContentRootPath, "uploads", "aparelhos");
         }
 
@@ -98,6 +101,7 @@ namespace line_gestao_api.Controllers
         [HttpGet("groups")]
         public async Task<ActionResult<PagedResult<ClientGroupDto>>> GetClientGroups(
             [FromQuery] string? skil,
+            [FromQuery] string? reservaMode,
             [FromQuery] string? search,
             [FromQuery] string? additionalMode,
             [FromQuery] string? additionalServices,
@@ -117,10 +121,7 @@ namespace line_gestao_api.Controllers
                 if (sSkil.Equals("RESERVA", StringComparison.OrdinalIgnoreCase))
                 {
                     reservaFilter = true;
-                    query = query.Where(x =>
+                    query = ApplyReservaContextFilter(query);
-                        EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
-                        EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
-                        EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
                 }
                 else
                     query = query.Where(x => EF.Functions.ILike(x.Skil ?? "", $"%{sSkil}%"));
@@ -135,37 +136,7 @@ namespace line_gestao_api.Controllers
 
             if (reservaFilter)
             {
-                var userDataClientByLine = BuildUserDataClientByLineQuery();
+                var reservaRows = ApplyReservaMode(BuildReservaLineProjection(query), reservaMode);
-                var userDataClientByItem = BuildUserDataClientByItemQuery();
-                var reservaRows =
-                    from line in query
-                    join udLine in userDataClientByLine on line.Linha equals udLine.Linha into udLineJoin
-                    from udLine in udLineJoin.DefaultIfEmpty()
-                    join udItem in userDataClientByItem on line.Item equals udItem.Item into udItemJoin
-                    from udItem in udItemJoin.DefaultIfEmpty()
-                    let clienteOriginal = (line.Cliente ?? "").Trim()
-                    let skilOriginal = (line.Skil ?? "").Trim()
-                    let clientePorLinha = (udLine.Cliente ?? "").Trim()
-                    let clientePorItem = (udItem.Cliente ?? "").Trim()
-                    let reservaEstrita = EF.Functions.ILike(clienteOriginal, "RESERVA") &&
-                                         EF.Functions.ILike(skilOriginal, "RESERVA")
-                    let clienteEfetivo = reservaEstrita
-                        ? "RESERVA"
-                        : (!string.IsNullOrEmpty(clienteOriginal) &&
-                           !EF.Functions.ILike(clienteOriginal, "RESERVA"))
-                        ? clienteOriginal
-                        : (!string.IsNullOrEmpty(clientePorLinha) &&
-                           !EF.Functions.ILike(clientePorLinha, "RESERVA"))
-                            ? clientePorLinha
-                            : (!string.IsNullOrEmpty(clientePorItem) &&
-                               !EF.Functions.ILike(clientePorItem, "RESERVA"))
-                                ? clientePorItem
-                                : ""
-                    select new
-                    {
-                        Cliente = string.IsNullOrEmpty(clienteEfetivo) ? "RESERVA" : clienteEfetivo,
-                        line.Status
-                    };
 
                 if (!string.IsNullOrWhiteSpace(search))
                 {
@@ -211,7 +182,8 @@ namespace line_gestao_api.Controllers
 
             var orderedGroupedQuery = reservaFilter
                 ? groupedQuery
-                    .OrderByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"))
+                    .OrderByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "ESTOQUE"))
+                    .ThenByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"))
                     .ThenBy(x => x.Cliente)
                 : groupedQuery.OrderBy(x => x.Cliente);
 
@@ -235,6 +207,7 @@ namespace line_gestao_api.Controllers
         [HttpGet("clients")]
         public async Task<ActionResult<List<string>>> GetClients(
             [FromQuery] string? skil,
+            [FromQuery] string? reservaMode,
             [FromQuery] string? additionalMode,
             [FromQuery] string? additionalServices)
         {
@@ -247,10 +220,7 @@ namespace line_gestao_api.Controllers
                 if (sSkil.Equals("RESERVA", StringComparison.OrdinalIgnoreCase))
                 {
                     reservaFilter = true;
-                    query = query.Where(x =>
+                    query = ApplyReservaContextFilter(query);
-                        EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
-                        EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
-                        EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
                 }
                 else
                     query = query.Where(x => EF.Functions.ILike(x.Skil ?? "", $"%{sSkil}%"));
@@ -264,37 +234,11 @@ namespace line_gestao_api.Controllers
             List<string> clients;
             if (reservaFilter)
             {
-                var userDataClientByLine = BuildUserDataClientByLineQuery();
+                clients = await ApplyReservaMode(BuildReservaLineProjection(query), reservaMode)
-                var userDataClientByItem = BuildUserDataClientByItemQuery();
+                .Select(x => x.Cliente)
-                clients = await (
-                    from line in query
-                    join udLine in userDataClientByLine on line.Linha equals udLine.Linha into udLineJoin
-                    from udLine in udLineJoin.DefaultIfEmpty()
-                    join udItem in userDataClientByItem on line.Item equals udItem.Item into udItemJoin
-                    from udItem in udItemJoin.DefaultIfEmpty()
-                    let clienteOriginal = (line.Cliente ?? "").Trim()
-                    let skilOriginal = (line.Skil ?? "").Trim()
-                    let clientePorLinha = (udLine.Cliente ?? "").Trim()
-                    let clientePorItem = (udItem.Cliente ?? "").Trim()
-                    let reservaEstrita = EF.Functions.ILike(clienteOriginal, "RESERVA") &&
-                                         EF.Functions.ILike(skilOriginal, "RESERVA")
-                    let clienteEfetivo = reservaEstrita
-                        ? "RESERVA"
-                        : (!string.IsNullOrEmpty(clienteOriginal) &&
-                           !EF.Functions.ILike(clienteOriginal, "RESERVA"))
-                        ? clienteOriginal
-                        : (!string.IsNullOrEmpty(clientePorLinha) &&
-                           !EF.Functions.ILike(clientePorLinha, "RESERVA"))
-                            ? clientePorLinha
-                            : (!string.IsNullOrEmpty(clientePorItem) &&
-                               !EF.Functions.ILike(clientePorItem, "RESERVA"))
-                                ? clientePorItem
-                                : ""
-                    let clienteExibicao = string.IsNullOrEmpty(clienteEfetivo) ? "RESERVA" : clienteEfetivo
-                    select clienteExibicao
-                )
                 .Distinct()
-                .OrderByDescending(x => EF.Functions.ILike((x ?? "").Trim(), "RESERVA"))
+                .OrderByDescending(x => EF.Functions.ILike((x ?? "").Trim(), "ESTOQUE"))
+                .ThenByDescending(x => EF.Functions.ILike((x ?? "").Trim(), "RESERVA"))
                 .ThenBy(x => x)
                 .ToListAsync();
             }
@@ -449,6 +393,7 @@ namespace line_gestao_api.Controllers
         public async Task<ActionResult<PagedResult<MobileLineListDto>>> GetAll(
             [FromQuery] string? search,
             [FromQuery] string? skil,
+            [FromQuery] string? reservaMode,
             [FromQuery] string? client,
             [FromQuery] string? operadora,
             [FromQuery] string? additionalMode,
@@ -470,10 +415,7 @@ namespace line_gestao_api.Controllers
                 if (sSkil.Equals("RESERVA", StringComparison.OrdinalIgnoreCase))
                 {
                     reservaFilter = true;
-                    q = q.Where(x =>
+                    q = ApplyReservaContextFilter(q);
-                        EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
-                        EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
-                        EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
                 }
                 else
                     q = q.Where(x => EF.Functions.ILike(x.Skil ?? "", $"%{sSkil}%"));
@@ -493,61 +435,7 @@ namespace line_gestao_api.Controllers
 
             if (reservaFilter)
             {
-                var userDataClientByLine = BuildUserDataClientByLineQuery();
+                var rq = ApplyReservaMode(BuildReservaLineProjection(q), reservaMode);
-                var userDataClientByItem = BuildUserDataClientByItemQuery();
-                var rq =
-                    from line in q
-                    join udLine in userDataClientByLine on line.Linha equals udLine.Linha into udLineJoin
-                    from udLine in udLineJoin.DefaultIfEmpty()
-                    join udItem in userDataClientByItem on line.Item equals udItem.Item into udItemJoin
-                    from udItem in udItemJoin.DefaultIfEmpty()
-                    let clienteOriginal = (line.Cliente ?? "").Trim()
-                    let skilOriginal = (line.Skil ?? "").Trim()
-                    let clientePorLinha = (udLine.Cliente ?? "").Trim()
-                    let clientePorItem = (udItem.Cliente ?? "").Trim()
-                    let reservaEstrita = EF.Functions.ILike(clienteOriginal, "RESERVA") &&
-                                         EF.Functions.ILike(skilOriginal, "RESERVA")
-                    let clienteEfetivo = reservaEstrita
-                        ? "RESERVA"
-                        : (!string.IsNullOrEmpty(clienteOriginal) &&
-                           !EF.Functions.ILike(clienteOriginal, "RESERVA"))
-                        ? clienteOriginal
-                        : (!string.IsNullOrEmpty(clientePorLinha) &&
-                           !EF.Functions.ILike(clientePorLinha, "RESERVA"))
-                            ? clientePorLinha
-                            : (!string.IsNullOrEmpty(clientePorItem) &&
-                               !EF.Functions.ILike(clientePorItem, "RESERVA"))
-                                ? clientePorItem
-                                : ""
-                    let clienteExibicao = string.IsNullOrEmpty(clienteEfetivo) ? "RESERVA" : clienteEfetivo
-                    select new
-                    {
-                        line.Id,
-                        line.Item,
-                        line.Conta,
-                        line.Linha,
-                        line.Chip,
-                        Cliente = clienteExibicao,
-                        line.Usuario,
-                        line.CentroDeCustos,
-                        SetorNome = line.Setor != null ? line.Setor!.Nome : null,
-                        AparelhoNome = line.Aparelho != null ? line.Aparelho!.Nome : null,
-                        AparelhoCor = line.Aparelho != null ? line.Aparelho!.Cor : null,
-                        line.PlanoContrato,
-                        line.Status,
-                        line.Skil,
-                        line.Modalidade,
-                        line.VencConta,
-                        line.FranquiaVivo,
-                        line.FranquiaLine,
-                        line.GestaoVozDados,
-                        line.Skeelo,
-                        line.VivoNewsPlus,
-                        line.VivoTravelMundo,
-                        line.VivoSync,
-                        line.VivoGestaoDispositivo,
-                        line.TipoDeChip
-                    };
 
                 if (!string.IsNullOrWhiteSpace(client))
                     rq = rq.Where(x => EF.Functions.ILike(x.Cliente ?? "", client.Trim()));
@@ -572,10 +460,12 @@ namespace line_gestao_api.Controllers
                     "linha" => desc ? rq.OrderByDescending(x => x.Linha ?? "").ThenBy(x => x.Item) : rq.OrderBy(x => x.Linha ?? "").ThenBy(x => x.Item),
                     "chip" => desc ? rq.OrderByDescending(x => x.Chip ?? "").ThenBy(x => x.Item) : rq.OrderBy(x => x.Chip ?? "").ThenBy(x => x.Item),
                     "cliente" => desc
-                        ? rq.OrderByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"))
+                        ? rq.OrderByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "ESTOQUE"))
+                            .ThenByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"))
                             .ThenByDescending(x => x.Cliente ?? "")
                             .ThenBy(x => x.Item)
-                        : rq.OrderByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"))
+                        : rq.OrderByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "ESTOQUE"))
+                            .ThenByDescending(x => EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"))
                             .ThenBy(x => x.Cliente ?? "")
                             .ThenBy(x => x.Item),
                     "usuario" => desc ? rq.OrderByDescending(x => x.Usuario ?? "").ThenBy(x => x.Item) : rq.OrderBy(x => x.Usuario ?? "").ThenBy(x => x.Item),
@@ -1984,6 +1874,7 @@ namespace line_gestao_api.Controllers
                 }
 
                 await AddSpreadsheetImportHistoryAsync(file.FileName, imported, parcelamentosSummary);
+                await _dashboardKpiSnapshotService.CaptureAfterSpreadsheetImportAsync(User, HttpContext);
                 await tx.CommitAsync();
                 return Ok(new ImportResultDto { Imported = imported, Parcelamentos = parcelamentosSummary });
             }
@@ -5443,6 +5334,36 @@ namespace line_gestao_api.Controllers
             public string Cliente { get; set; } = "";
         }
 
+        private sealed class ReservaLineProjection
+        {
+            public Guid Id { get; set; }
+            public int Item { get; set; }
+            public string? Conta { get; set; }
+            public string? Linha { get; set; }
+            public string? Chip { get; set; }
+            public string Cliente { get; set; } = "";
+            public string? Usuario { get; set; }
+            public string? CentroDeCustos { get; set; }
+            public string? SetorNome { get; set; }
+            public string? AparelhoNome { get; set; }
+            public string? AparelhoCor { get; set; }
+            public string? PlanoContrato { get; set; }
+            public string? Status { get; set; }
+            public string? Skil { get; set; }
+            public string? Modalidade { get; set; }
+            public string? VencConta { get; set; }
+            public decimal? FranquiaVivo { get; set; }
+            public decimal? FranquiaLine { get; set; }
+            public decimal? GestaoVozDados { get; set; }
+            public decimal? Skeelo { get; set; }
+            public decimal? VivoNewsPlus { get; set; }
+            public decimal? VivoTravelMundo { get; set; }
+            public decimal? VivoSync { get; set; }
+            public decimal? VivoGestaoDispositivo { get; set; }
+            public string? TipoDeChip { get; set; }
+            public bool IsStock { get; set; }
+        }
+
         private IQueryable<UserDataClientByLine> BuildUserDataClientByLineQuery()
         {
             return _db.UserDatas
@@ -5473,12 +5394,104 @@ namespace line_gestao_api.Controllers
                 });
         }
 
+        private IQueryable<ReservaLineProjection> BuildReservaLineProjection(IQueryable<MobileLine> query)
+        {
+            var userDataClientByLine = BuildUserDataClientByLineQuery();
+            var userDataClientByItem = BuildUserDataClientByItemQuery();
+
+            return
+                from line in query
+                join udLine in userDataClientByLine on line.Linha equals udLine.Linha into udLineJoin
+                from udLine in udLineJoin.DefaultIfEmpty()
+                join udItem in userDataClientByItem on line.Item equals udItem.Item into udItemJoin
+                from udItem in udItemJoin.DefaultIfEmpty()
+                let clienteOriginal = (line.Cliente ?? "").Trim()
+                let clientePorLinha = (udLine.Cliente ?? "").Trim()
+                let clientePorItem = (udItem.Cliente ?? "").Trim()
+                let isStock = clienteOriginal.ToUpper() == "RESERVA"
+                let clienteEfetivo = isStock
+                    ? "ESTOQUE"
+                    : (!string.IsNullOrEmpty(clienteOriginal) &&
+                       clienteOriginal.ToUpper() != "RESERVA")
+                    ? clienteOriginal
+                    : (!string.IsNullOrEmpty(clientePorLinha) &&
+                       clientePorLinha.ToUpper() != "RESERVA")
+                        ? clientePorLinha
+                        : (!string.IsNullOrEmpty(clientePorItem) &&
+                           clientePorItem.ToUpper() != "RESERVA")
+                            ? clientePorItem
+                            : ""
+                select new ReservaLineProjection
+                {
+                    Id = line.Id,
+                    Item = line.Item,
+                    Conta = line.Conta,
+                    Linha = line.Linha,
+                    Chip = line.Chip,
+                    Cliente = string.IsNullOrEmpty(clienteEfetivo) ? (isStock ? "ESTOQUE" : "RESERVA") : clienteEfetivo,
+                    Usuario = line.Usuario,
+                    CentroDeCustos = line.CentroDeCustos,
+                    SetorNome = line.Setor != null ? line.Setor!.Nome : null,
+                    AparelhoNome = line.Aparelho != null ? line.Aparelho!.Nome : null,
+                    AparelhoCor = line.Aparelho != null ? line.Aparelho!.Cor : null,
+                    PlanoContrato = line.PlanoContrato,
+                    Status = line.Status,
+                    Skil = line.Skil,
+                    Modalidade = line.Modalidade,
+                    VencConta = line.VencConta,
+                    FranquiaVivo = line.FranquiaVivo,
+                    FranquiaLine = line.FranquiaLine,
+                    GestaoVozDados = line.GestaoVozDados,
+                    Skeelo = line.Skeelo,
+                    VivoNewsPlus = line.VivoNewsPlus,
+                    VivoTravelMundo = line.VivoTravelMundo,
+                    VivoSync = line.VivoSync,
+                    VivoGestaoDispositivo = line.VivoGestaoDispositivo,
+                    TipoDeChip = line.TipoDeChip,
+                    IsStock = isStock
+                };
+        }
+
+        private static IQueryable<MobileLine> ApplyReservaContextFilter(IQueryable<MobileLine> query)
+        {
+            return query.Where(x =>
+                (x.Usuario ?? "").Trim().ToUpper() == "RESERVA" ||
+                (x.Skil ?? "").Trim().ToUpper() == "RESERVA" ||
+                (x.Cliente ?? "").Trim().ToUpper() == "RESERVA");
+        }
+
+        private static IQueryable<ReservaLineProjection> ApplyReservaMode(
+            IQueryable<ReservaLineProjection> query,
+            string? reservaMode)
+        {
+            var mode = NormalizeReservaMode(reservaMode);
+            return mode switch
+            {
+                "stock" => query.Where(x => x.IsStock),
+                "assigned" => query.Where(x =>
+                    !x.IsStock &&
+                    (x.Cliente ?? "").Trim().ToUpper() != "RESERVA"),
+                _ => query
+            };
+        }
+
+        private static string NormalizeReservaMode(string? reservaMode)
+        {
+            var token = (reservaMode ?? "").Trim().ToLowerInvariant();
+            return token switch
+            {
+                "stock" or "estoque" => "stock",
+                "assigned" or "reservas" or "reserva" => "assigned",
+                _ => "all"
+            };
+        }
+
         private static IQueryable<MobileLine> ExcludeReservaContext(IQueryable<MobileLine> query)
         {
             return query.Where(x =>
-                !EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") &&
+                (x.Usuario ?? "").Trim().ToUpper() != "RESERVA" &&
-                !EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") &&
+                (x.Skil ?? "").Trim().ToUpper() != "RESERVA" &&
-                !EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+                (x.Cliente ?? "").Trim().ToUpper() != "RESERVA");
         }
 
         private static IQueryable<MobileLine> ApplyAdditionalFilters(

Controllers/RelatoriosController.cs

@@ -13,10 +13,14 @@ namespace line_gestao_api.Controllers
     public class RelatoriosController : ControllerBase
     {
         private readonly AppDbContext _db;
+        private readonly DashboardKpiSnapshotService _dashboardKpiSnapshotService;
 
-        public RelatoriosController(AppDbContext db)
+        public RelatoriosController(
+            AppDbContext db,
+            DashboardKpiSnapshotService dashboardKpiSnapshotService)
         {
             _db = db;
+            _dashboardKpiSnapshotService = dashboardKpiSnapshotService;
         }
 
         [HttpGet("dashboard")]
@@ -226,6 +230,7 @@ namespace line_gestao_api.Controllers
                     UserDataComCpf = userDataComCpf,
                     UserDataComEmail = userDataComEmail
                 },
+                KpiTrends = await _dashboardKpiSnapshotService.GetTrendMapAsync(operadora),
                 TopClientes = topClientes,
                 SerieMuregUltimos12Meses = serieMureg12,
                 SerieTrocaUltimos12Meses = serieTroca12,

Dtos/RelatoriosDashboardDto.cs

@@ -6,6 +6,7 @@ namespace line_gestao_api.Dtos
     public class RelatoriosDashboardDto
     {
         public DashboardKpisDto Kpis { get; set; } = new();
+        public Dictionary<string, string> KpiTrends { get; set; } = new();
         public List<TopClienteDto> TopClientes { get; set; } = new();
         public List<SerieMesDto> SerieMuregUltimos12Meses { get; set; } = new();
         public List<SerieMesDto> SerieTrocaUltimos12Meses { get; set; } = new();

Program.cs

@@ -97,6 +97,7 @@ builder.Services.AddScoped<ISystemAuditService, SystemAuditService>();
 builder.Services.AddScoped<IVigenciaNotificationSyncService, VigenciaNotificationSyncService>();
 builder.Services.AddScoped<ParcelamentosImportService>();
 builder.Services.AddScoped<GeralDashboardInsightsService>();
+builder.Services.AddScoped<DashboardKpiSnapshotService>();
 builder.Services.AddScoped<GeralSpreadsheetTemplateService>();
 builder.Services.AddScoped<SpreadsheetImportAuditService>();
 builder.Services.AddScoped<MveCsvParserService>();

Services/DashboardKpiSnapshotService.cs

@@ -0,0 +1,380 @@
+using System.Globalization;
+using System.Security.Claims;
+using System.Text;
+using System.Text.Json;
+using line_gestao_api.Data;
+using line_gestao_api.Models;
+using Microsoft.AspNetCore.Http;
+using Microsoft.EntityFrameworkCore;
+
+namespace line_gestao_api.Services;
+
+public sealed class DashboardKpiSnapshotService
+{
+    private const string SnapshotEntityName = "DashboardKpiSnapshot";
+
+    private static readonly JsonSerializerOptions JsonOptions = new(JsonSerializerDefaults.Web);
+
+    private readonly AppDbContext _db;
+    private readonly ITenantProvider _tenantProvider;
+
+    public DashboardKpiSnapshotService(AppDbContext db, ITenantProvider tenantProvider)
+    {
+        _db = db;
+        _tenantProvider = tenantProvider;
+    }
+
+    public async Task CaptureAfterSpreadsheetImportAsync(
+        ClaimsPrincipal user,
+        HttpContext httpContext,
+        CancellationToken cancellationToken = default)
+    {
+        var tenantId = _tenantProvider.TenantId;
+        if (!tenantId.HasValue)
+        {
+            return;
+        }
+
+        var userId = TryParseUserId(user);
+        var userName = user.FindFirst("name")?.Value
+            ?? user.FindFirst(ClaimTypes.Name)?.Value
+            ?? user.Identity?.Name
+            ?? "USUARIO";
+        var userEmail = user.FindFirst(ClaimTypes.Email)?.Value
+            ?? user.FindFirst("email")?.Value;
+
+        foreach (var scope in EnumerateScopes())
+        {
+            var snapshot = await BuildSnapshotAsync(scope.Operadora, cancellationToken);
+
+            _db.AuditLogs.Add(new AuditLog
+            {
+                TenantId = tenantId.Value,
+                ActorUserId = userId,
+                ActorTenantId = tenantId.Value,
+                TargetTenantId = tenantId.Value,
+                OccurredAtUtc = DateTime.UtcNow,
+                UserId = userId,
+                UserName = userName,
+                UserEmail = userEmail,
+                Action = "SNAPSHOT",
+                Page = AuditLogBuilder.SpreadsheetImportPageName,
+                EntityName = SnapshotEntityName,
+                EntityId = snapshot.Scope,
+                EntityLabel = $"Snapshot Dashboard {snapshot.Scope}",
+                ChangesJson = "[]",
+                MetadataJson = JsonSerializer.Serialize(snapshot, JsonOptions),
+                RequestPath = httpContext.Request.Path.Value,
+                RequestMethod = httpContext.Request.Method,
+                IpAddress = httpContext.Connection.RemoteIpAddress?.ToString()
+            });
+        }
+
+        await _db.SaveChangesAsync(cancellationToken);
+    }
+
+    public async Task<Dictionary<string, string>> GetTrendMapAsync(
+        string? operadora = null,
+        CancellationToken cancellationToken = default)
+    {
+        var scope = NormalizeScope(operadora);
+        var logs = await _db.AuditLogs
+            .AsNoTracking()
+            .Where(x =>
+                x.Page == AuditLogBuilder.SpreadsheetImportPageName &&
+                x.EntityName == SnapshotEntityName &&
+                x.EntityId == scope)
+            .OrderByDescending(x => x.OccurredAtUtc)
+            .Take(8)
+            .Select(x => new { x.OccurredAtUtc, x.MetadataJson })
+            .ToListAsync(cancellationToken);
+
+        if (logs.Count < 2)
+        {
+            return new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        var latest = DeserializeSnapshot(logs[0].MetadataJson);
+        if (latest == null)
+        {
+            return new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        var baselineThreshold = logs[0].OccurredAtUtc.AddHours(-24);
+        var previous = logs
+            .Skip(1)
+            .Select(x => DeserializeSnapshot(x.MetadataJson))
+            .FirstOrDefault(x => x != null && x.CapturedAtUtc >= baselineThreshold);
+
+        if (previous == null)
+        {
+            return new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        }
+
+        var keys = latest.Metrics.Keys
+            .Concat(previous.Metrics.Keys)
+            .Distinct(StringComparer.OrdinalIgnoreCase);
+
+        var result = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+        foreach (var key in keys)
+        {
+            latest.Metrics.TryGetValue(key, out var currentValue);
+            previous.Metrics.TryGetValue(key, out var previousValue);
+            result[key] = currentValue > previousValue
+                ? "up"
+                : currentValue < previousValue
+                    ? "down"
+                    : "stable";
+        }
+
+        return result;
+    }
+
+    private async Task<DashboardKpiSnapshotPayload> BuildSnapshotAsync(
+        string? operadora,
+        CancellationToken cancellationToken)
+    {
+        var todayUtcStart = DateTime.SpecifyKind(DateTime.UtcNow.Date, DateTimeKind.Utc);
+        var tomorrowUtcStart = todayUtcStart.AddDays(1);
+        var last30UtcStart = todayUtcStart.AddDays(-30);
+        var limit30ExclusiveUtcStart = todayUtcStart.AddDays(31);
+
+        var qLines = OperadoraContaResolver.ApplyOperadoraFilter(_db.MobileLines.AsNoTracking(), operadora);
+        var qReserva = ApplyReservaContextFilter(qLines);
+        var qOperacionais = ExcludeReservaContext(qLines);
+        var qOperacionaisWithClient = qOperacionais.Where(x => x.Cliente != null && x.Cliente != "");
+        var qNonReserva = ExcludeReservaContext(qLines);
+
+        var totalLinhas = await qLines.CountAsync(cancellationToken);
+        var linhasAtivas = await qOperacionais.CountAsync(x =>
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%ativo%"), cancellationToken);
+        var linhasBloqueadas = await qOperacionaisWithClient.CountAsync(x =>
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%bloque%") ||
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%perda%") ||
+            EF.Functions.ILike((x.Status ?? "").Trim(), "%roubo%"), cancellationToken);
+        var linhasReserva = await qReserva.CountAsync(cancellationToken);
+
+        var franquiaVivoTotal = await qLines.SumAsync(x => x.FranquiaVivo ?? 0m, cancellationToken);
+        var franquiaLineTotal = await qLines.SumAsync(x => x.FranquiaLine ?? 0m, cancellationToken);
+
+        var vigVencidos = await _db.VigenciaLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DtTerminoFidelizacao != null &&
+                x.DtTerminoFidelizacao.Value < todayUtcStart, cancellationToken);
+
+        var vigencia30 = await _db.VigenciaLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DtTerminoFidelizacao != null &&
+                x.DtTerminoFidelizacao.Value >= todayUtcStart &&
+                x.DtTerminoFidelizacao.Value < limit30ExclusiveUtcStart, cancellationToken);
+
+        var mureg30 = await _db.MuregLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DataDaMureg != null &&
+                x.DataDaMureg.Value >= last30UtcStart &&
+                x.DataDaMureg.Value < tomorrowUtcStart, cancellationToken);
+
+        var troca30 = await _db.TrocaNumeroLines.AsNoTracking()
+            .CountAsync(x =>
+                x.DataTroca != null &&
+                x.DataTroca.Value >= last30UtcStart &&
+                x.DataTroca.Value < tomorrowUtcStart, cancellationToken);
+
+        var qLineItems = qLines
+            .Where(x => x.Item > 0)
+            .Select(x => x.Item);
+        var qLineNumbers = qLines
+            .Where(x => x.Linha != null && x.Linha != "")
+            .Select(x => x.Linha!);
+
+        var qUserData = _db.UserDatas.AsNoTracking()
+            .Where(x =>
+                (x.Item > 0 && qLineItems.Contains(x.Item)) ||
+                (x.Linha != null && x.Linha != "" && qLineNumbers.Contains(x.Linha)));
+
+        var cadastrosTotal = await qUserData.CountAsync(cancellationToken);
+
+        var travelCom = await qLines.CountAsync(x => (x.VivoTravelMundo ?? 0m) > 0m, cancellationToken);
+        var adicionalPago = await qLines.CountAsync(x =>
+            (x.GestaoVozDados ?? 0m) > 0m ||
+            (x.Skeelo ?? 0m) > 0m ||
+            (x.VivoNewsPlus ?? 0m) > 0m ||
+            (x.VivoTravelMundo ?? 0m) > 0m ||
+            (x.VivoSync ?? 0m) > 0m ||
+            (x.VivoGestaoDispositivo ?? 0m) > 0m, cancellationToken);
+
+        var planosContratados = await qNonReserva
+            .Where(x => x.PlanoContrato != null && x.PlanoContrato != "")
+            .Select(x => (x.PlanoContrato ?? "").Trim())
+            .Distinct()
+            .CountAsync(cancellationToken);
+
+        var usuariosRaw = await qNonReserva
+            .Where(x => x.Usuario != null && x.Usuario != "")
+            .Select(x => new
+            {
+                Usuario = (x.Usuario ?? "").Trim(),
+                Status = (x.Status ?? "").Trim()
+            })
+            .ToListAsync(cancellationToken);
+
+        var usuariosComLinha = usuariosRaw
+            .Where(x => ShouldIncludeUsuario(x.Usuario, x.Status))
+            .Select(x => x.Usuario)
+            .Distinct(StringComparer.OrdinalIgnoreCase)
+            .Count();
+
+        return new DashboardKpiSnapshotPayload
+        {
+            Scope = NormalizeScope(operadora),
+            CapturedAtUtc = DateTime.UtcNow,
+            Metrics = new Dictionary<string, decimal>(StringComparer.OrdinalIgnoreCase)
+            {
+                ["linhas_total"] = totalLinhas,
+                ["linhas_ativas"] = linhasAtivas,
+                ["linhas_bloqueadas"] = linhasBloqueadas,
+                ["linhas_reserva"] = linhasReserva,
+                ["franquia_vivo_total"] = franquiaVivoTotal,
+                ["franquia_line_total"] = franquiaLineTotal,
+                ["vig_vencidos"] = vigVencidos,
+                ["vig_30"] = vigencia30,
+                ["mureg_30"] = mureg30,
+                ["troca_30"] = troca30,
+                ["cadastros_total"] = cadastrosTotal,
+                ["travel_com"] = travelCom,
+                ["adicional_pago"] = adicionalPago,
+                ["planos_contratados"] = planosContratados,
+                ["usuarios_com_linha"] = usuariosComLinha
+            }
+        };
+    }
+
+    private static Guid? TryParseUserId(ClaimsPrincipal user)
+    {
+        var claim = user.FindFirst(ClaimTypes.NameIdentifier)?.Value;
+        return Guid.TryParse(claim, out var userId) ? userId : null;
+    }
+
+    private static IEnumerable<(string Scope, string? Operadora)> EnumerateScopes()
+    {
+        yield return ("TODOS", null);
+        yield return ("VIVO", "VIVO");
+        yield return ("CLARO", "CLARO");
+        yield return ("TIM", "TIM");
+    }
+
+    private static string NormalizeScope(string? operadora)
+    {
+        var token = NormalizeToken(operadora);
+        if (string.IsNullOrWhiteSpace(token))
+        {
+            return "TODOS";
+        }
+
+        return token;
+    }
+
+    private static DashboardKpiSnapshotPayload? DeserializeSnapshot(string? metadataJson)
+    {
+        if (string.IsNullOrWhiteSpace(metadataJson))
+        {
+            return null;
+        }
+
+        try
+        {
+            return JsonSerializer.Deserialize<DashboardKpiSnapshotPayload>(metadataJson, JsonOptions);
+        }
+        catch
+        {
+            return null;
+        }
+    }
+
+    private static IQueryable<MobileLine> ApplyReservaContextFilter(IQueryable<MobileLine> query)
+    {
+        return query.Where(x =>
+            EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") ||
+            EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") ||
+            EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+    }
+
+    private static IQueryable<MobileLine> ExcludeReservaContext(IQueryable<MobileLine> query)
+    {
+        return query.Where(x =>
+            !EF.Functions.ILike((x.Usuario ?? "").Trim(), "RESERVA") &&
+            !EF.Functions.ILike((x.Skil ?? "").Trim(), "RESERVA") &&
+            !EF.Functions.ILike((x.Cliente ?? "").Trim(), "RESERVA"));
+    }
+
+    private static bool ShouldIncludeUsuario(string usuario, string status)
+    {
+        var usuarioKey = NormalizeToken(usuario);
+        if (string.IsNullOrWhiteSpace(usuarioKey))
+        {
+            return false;
+        }
+
+        var invalidUserTokens = new[]
+        {
+            "SEMUSUARIO",
+            "AGUARDANDOUSUARIO",
+            "AGUARDANDO",
+            "BLOQUEAR",
+            "BLOQUEAD",
+            "BLOQUEADO",
+            "BLOQUEIO",
+            "BLOQ120",
+            "RESERVA",
+            "NAOATRIBUIDO",
+            "PENDENTE",
+            "COBRANCA",
+            "FATURAMENTO",
+            "FINANCEIRO",
+            "BACKOFFICE",
+            "ADMINISTRATIVO",
+        };
+
+        if (invalidUserTokens.Any(usuarioKey.Contains))
+        {
+            return false;
+        }
+
+        var statusKey = NormalizeToken(status);
+        var blockedStatusTokens = new[] { "BLOQUE", "PERDA", "ROUBO", "SUSPEN", "CANCEL", "AGUARD" };
+        return !blockedStatusTokens.Any(statusKey.Contains);
+    }
+
+    private static string NormalizeToken(string? value)
+    {
+        if (string.IsNullOrWhiteSpace(value))
+        {
+            return string.Empty;
+        }
+
+        var normalized = value.Normalize(NormalizationForm.FormD);
+        var builder = new StringBuilder(normalized.Length);
+        foreach (var ch in normalized)
+        {
+            var category = CharUnicodeInfo.GetUnicodeCategory(ch);
+            if (category == UnicodeCategory.NonSpacingMark)
+            {
+                continue;
+            }
+
+            if (char.IsLetterOrDigit(ch))
+            {
+                builder.Append(char.ToUpperInvariant(ch));
+            }
+        }
+
+        return builder.ToString();
+    }
+
+    private sealed class DashboardKpiSnapshotPayload
+    {
+        public string Scope { get; set; } = "TODOS";
+        public DateTime CapturedAtUtc { get; set; }
+        public Dictionary<string, decimal> Metrics { get; set; } = new(StringComparer.OrdinalIgnoreCase);
+    }
+}

Services/MveAuditNormalization.cs

@@ -79,6 +79,34 @@ internal static class MveAuditNormalization
         return string.IsNullOrWhiteSpace(digits) ? null : digits;
     }
 
+    public static string NormalizePhoneDigits(string? value)
+    {
+        var digits = OnlyDigits(value);
+        if (string.IsNullOrWhiteSpace(digits))
+        {
+            return string.Empty;
+        }
+
+        if (digits.StartsWith("55", StringComparison.Ordinal) && digits.Length is 12 or 13)
+        {
+            digits = digits[2..];
+        }
+
+        return digits.Length > 11 ? digits[^11..] : digits;
+    }
+
+    public static string ExtractPhoneDdd(string? value)
+    {
+        var digits = NormalizePhoneDigits(value);
+        return digits.Length >= 10 ? digits[..2] : string.Empty;
+    }
+
+    public static string ExtractPhoneLocalNumber(string? value)
+    {
+        var digits = NormalizePhoneDigits(value);
+        return digits.Length >= 10 ? digits[2..] : digits;
+    }
+
     public static string NormalizeComparableText(string? value)
     {
         var cleaned = CleanTextValue(value);
@@ -207,6 +235,7 @@ internal static class MveAuditNormalization
         {
             var text when text.Contains("ATIVO", StringComparison.Ordinal) || text == "ATIVA" => "ATIVO",
             var text when text.Contains("BLOQUEIO PARCIAL", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("PRE ATIVACAO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
             var text when text.Contains("CANCEL", StringComparison.Ordinal) => "BLOQUEIO_120_DIAS",
             var text when text.Contains("SUSPENS", StringComparison.Ordinal) => "SUSPENSO",
             var text when text.Contains("PENDENTE", StringComparison.Ordinal) &&
@@ -250,6 +279,7 @@ internal static class MveAuditNormalization
             var text when text.Contains("ATIVO", StringComparison.Ordinal) || text == "ATIVA" => "ATIVO",
             var text when text.Contains("PERDA", StringComparison.Ordinal) || text.Contains("ROUBO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
             var text when text.Contains("BLOQUEIO PARCIAL", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
+            var text when text.Contains("PRE ATIVACAO", StringComparison.Ordinal) => "BLOQUEIO_PERDA_ROUBO",
             var text when text.Contains("BLOQUEIO", StringComparison.Ordinal) && text.Contains("120", StringComparison.Ordinal) => "BLOQUEIO_120_DIAS",
             var text when text.Contains("CANCEL", StringComparison.Ordinal) => "CANCELADO",
             var text when text.Contains("SUSPENS", StringComparison.Ordinal) => "SUSPENSO",

Services/MveAuditSchemaBootstrapper.cs

@@ -14,6 +14,11 @@ public sealed class MveAuditSchemaBootstrapper
 
     public async Task EnsureSchemaAsync(CancellationToken cancellationToken = default)
     {
+        if (!_db.Database.IsRelational())
+        {
+            return;
+        }
+
         await _db.Database.ExecuteSqlRawAsync(
             """
             ALTER TABLE "Aparelhos"

Services/MveAuditService.cs

@@ -194,6 +194,64 @@ public sealed class MveAuditService
             .Where(x => lineIds.Contains(x.Id))
             .ToDictionaryAsync(x => x.Id, cancellationToken);
 
+        var reportSnapshotsByIssueId = selectedIssues
+            .ToDictionary(x => x.Id, x => DeserializeSnapshot(x.ReportSnapshotJson));
+
+        var lineNumbers = linesById.Values
+            .Select(x => MveAuditNormalization.NullIfEmptyDigits(x.Linha))
+            .Where(x => !string.IsNullOrWhiteSpace(x))
+            .Cast<string>()
+            .Concat(reportSnapshotsByIssueId.Values
+                .Select(x => MveAuditNormalization.NullIfEmptyDigits(x?.NumeroLinha))
+                .Where(x => !string.IsNullOrWhiteSpace(x))
+                .Cast<string>())
+            .Distinct(StringComparer.Ordinal)
+            .ToList();
+
+        var items = linesById.Values
+            .Where(x => x.Item > 0)
+            .Select(x => x.Item)
+            .Distinct()
+            .ToList();
+
+        var vigencias = await _db.VigenciaLines
+            .Where(x => (x.Item > 0 && items.Contains(x.Item)) || (x.Linha != null && lineNumbers.Contains(x.Linha)))
+            .ToListAsync(cancellationToken);
+
+        var userDatas = await _db.UserDatas
+            .Where(x => (x.Item > 0 && items.Contains(x.Item)) || (x.Linha != null && lineNumbers.Contains(x.Linha)))
+            .ToListAsync(cancellationToken);
+
+        var vigenciaByLine = vigencias
+            .Where(x => !string.IsNullOrWhiteSpace(x.Linha))
+            .GroupBy(x => x.Linha!, StringComparer.Ordinal)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First(),
+                StringComparer.Ordinal);
+
+        var vigenciaByItem = vigencias
+            .Where(x => x.Item > 0)
+            .GroupBy(x => x.Item)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First());
+
+        var userDataByLine = userDatas
+            .Where(x => !string.IsNullOrWhiteSpace(x.Linha))
+            .GroupBy(x => x.Linha!, StringComparer.Ordinal)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First(),
+                StringComparer.Ordinal);
+
+        var userDataByItem = userDatas
+            .Where(x => x.Item > 0)
+            .GroupBy(x => x.Item)
+            .ToDictionary(
+                g => g.Key,
+                g => g.OrderByDescending(x => x.UpdatedAt).ThenByDescending(x => x.CreatedAt).First());
+
         var now = DateTime.UtcNow;
         var updatedLineIds = new HashSet<Guid>();
         var updatedFields = 0;
@@ -210,7 +268,12 @@ public sealed class MveAuditService
                 continue;
             }
 
-            var reportSnapshot = DeserializeSnapshot(issue.ReportSnapshotJson);
+            if (!reportSnapshotsByIssueId.TryGetValue(issue.Id, out var reportSnapshot))
+            {
+                skippedIssues++;
+                continue;
+            }
+
             if (reportSnapshot == null)
             {
                 skippedIssues++;
@@ -220,7 +283,69 @@ public sealed class MveAuditService
             var differences = DeserializeDifferences(issue.DifferencesJson);
             var lineChanged = false;
 
-            foreach (var difference in differences.Where(x => x.Syncable && x.FieldKey == "status"))
+            var hasLineDifference = differences.Any(x => x.Syncable && x.FieldKey == "line");
+            var hasChipDifference = differences.Any(x => x.Syncable && x.FieldKey == "chip");
+            var hasStatusDifference = differences.Any(x => x.Syncable && x.FieldKey == "status");
+
+            var previousLine = MveAuditNormalization.NullIfEmptyDigits(line.Linha);
+            var nextLine = hasLineDifference ? MveAuditNormalization.NullIfEmptyDigits(reportSnapshot.NumeroLinha) : previousLine;
+            if (hasLineDifference)
+            {
+                if (string.IsNullOrWhiteSpace(nextLine))
+                {
+                    skippedIssues++;
+                    continue;
+                }
+
+                var hasConflict = await _db.MobileLines
+                    .AsNoTracking()
+                    .AnyAsync(
+                        x => x.TenantId == line.TenantId &&
+                             x.Id != line.Id &&
+                             x.Linha == nextLine,
+                        cancellationToken);
+
+                if (hasConflict)
+                {
+                    skippedIssues++;
+                    continue;
+                }
+            }
+
+            if (hasLineDifference && SetString(line.Linha, nextLine, value => line.Linha = value))
+            {
+                lineChanged = true;
+                updatedFields++;
+
+                SyncLinkedLineRecords(
+                    line,
+                    previousLine,
+                    nextLine,
+                    vigenciaByLine,
+                    vigenciaByItem,
+                    userDataByLine,
+                    userDataByItem,
+                    now);
+
+                AddTrocaNumeroHistory(
+                    line,
+                    previousLine,
+                    nextLine,
+                    MveAuditNormalization.NullIfEmptyDigits(reportSnapshot.Chip) ?? MveAuditNormalization.NullIfEmptyDigits(line.Chip),
+                    now);
+            }
+
+            if (hasChipDifference)
+            {
+                var nextChip = MveAuditNormalization.NullIfEmptyDigits(reportSnapshot.Chip);
+                if (SetString(line.Chip, nextChip, value => line.Chip = value))
+                {
+                    lineChanged = true;
+                    updatedFields++;
+                }
+            }
+
+            if (hasStatusDifference)
             {
                 var systemStatus = MveAuditNormalization.NormalizeStatusForSystem(reportSnapshot.StatusLinha);
                 if (SetString(line.Status, systemStatus, value => line.Status = value))
@@ -441,9 +566,89 @@ public sealed class MveAuditService
         }
     }
 
+    private void SyncLinkedLineRecords(
+        MobileLine line,
+        string? previousLine,
+        string? nextLine,
+        IDictionary<string, VigenciaLine> vigenciaByLine,
+        IDictionary<int, VigenciaLine> vigenciaByItem,
+        IDictionary<string, UserData> userDataByLine,
+        IDictionary<int, UserData> userDataByItem,
+        DateTime now)
+    {
+        if (string.IsNullOrWhiteSpace(nextLine))
+        {
+            return;
+        }
+
+        var lookupLine = !string.IsNullOrWhiteSpace(previousLine) ? previousLine : nextLine;
+
+        var vigencia = ResolveVigencia(line, lookupLine, vigenciaByLine, vigenciaByItem);
+        if (vigencia != null && SetString(vigencia.Linha, nextLine, value => vigencia.Linha = value))
+        {
+            vigencia.UpdatedAt = now;
+            RefreshLineLookup(vigenciaByLine, previousLine, nextLine, vigencia);
+        }
+
+        var userData = ResolveUserData(line, lookupLine, userDataByLine, userDataByItem);
+        if (userData != null && SetString(userData.Linha, nextLine, value => userData.Linha = value))
+        {
+            userData.UpdatedAt = now;
+            RefreshLineLookup(userDataByLine, previousLine, nextLine, userData);
+        }
+    }
+
+    private void AddTrocaNumeroHistory(
+        MobileLine line,
+        string? previousLine,
+        string? nextLine,
+        string? chip,
+        DateTime now)
+    {
+        if (string.IsNullOrWhiteSpace(previousLine) ||
+            string.IsNullOrWhiteSpace(nextLine) ||
+            string.Equals(previousLine, nextLine, StringComparison.Ordinal))
+        {
+            return;
+        }
+
+        _db.TrocaNumeroLines.Add(new TrocaNumeroLine
+        {
+            Id = Guid.NewGuid(),
+            TenantId = line.TenantId,
+            Item = line.Item,
+            LinhaAntiga = previousLine,
+            LinhaNova = nextLine,
+            ICCID = MveAuditNormalization.NullIfEmptyDigits(chip),
+            DataTroca = now,
+            Motivo = "Auditoria MVE",
+            Observacao = "Linha atualizada automaticamente a partir do relatório MVE.",
+            CreatedAt = now,
+            UpdatedAt = now
+        });
+    }
+
+    private static void RefreshLineLookup<T>(
+        IDictionary<string, T> lookup,
+        string? previousLine,
+        string? nextLine,
+        T entity)
+        where T : class
+    {
+        if (!string.IsNullOrWhiteSpace(previousLine))
+        {
+            lookup.Remove(previousLine);
+        }
+
+        if (!string.IsNullOrWhiteSpace(nextLine))
+        {
+            lookup[nextLine] = entity;
+        }
+    }
+
     private VigenciaLine? ResolveVigencia(
         MobileLine line,
-        string numeroLinha,
+        string? numeroLinha,
         IDictionary<string, VigenciaLine> vigenciaByLine,
         IDictionary<int, VigenciaLine> vigenciaByItem)
     {
@@ -462,7 +667,7 @@ public sealed class MveAuditService
 
     private UserData? ResolveUserData(
         MobileLine line,
-        string numeroLinha,
+        string? numeroLinha,
         IDictionary<string, UserData> userDataByLine,
         IDictionary<int, UserData> userDataByItem)
     {

Services/MveReconciliationService.cs

@@ -119,8 +119,10 @@ public sealed class MveReconciliationService
             });
         }
 
-        var blockedKeys = new HashSet<string>(duplicateReportKeys, StringComparer.Ordinal);
+        var blockedSystemKeys = new HashSet<string>(duplicateSystemKeys, StringComparer.Ordinal);
-        blockedKeys.UnionWith(duplicateSystemKeys);
+        var blockedReportKeys = new HashSet<string>(duplicateReportKeys, StringComparer.Ordinal);
+        var matchedSystemLineIds = new HashSet<Guid>();
+        var matchedReportRows = new HashSet<int>();
 
         var allKeys = reportByNumber.Keys
             .Concat(systemByNumber.Keys)
@@ -131,7 +133,7 @@ public sealed class MveReconciliationService
 
         foreach (var key in allKeys)
         {
-            if (blockedKeys.Contains(key))
+            if (blockedSystemKeys.Contains(key) || blockedReportKeys.Contains(key))
             {
                 continue;
             }
@@ -141,74 +143,102 @@ public sealed class MveReconciliationService
             var reportLine = hasReport ? reportLines![0] : null;
             var systemLine = hasSystem ? systemLines![0] : null;
 
-            if (reportLine == null && systemLine != null)
-            {
-                result.TotalOnlyInSystem++;
-                result.Issues.Add(new MveReconciliationIssueResult
-                {
-                    NumeroLinha = key,
-                    MobileLineId = systemLine.MobileLine.Id,
-                    SystemItem = systemLine.MobileLine.Item,
-                    IssueType = "ONLY_IN_SYSTEM",
-                    Situation = "ausente no relatório",
-                    Severity = "WARNING",
-                    Syncable = false,
-                    ActionSuggestion = "Validar com a Vivo antes de alterar o cadastro",
-                    Notes = "A linha existe no sistema, mas não foi encontrada no relatório MVE.",
-                    SystemStatus = systemLine.MobileLine.Status,
-                    SystemPlan = systemLine.MobileLine.PlanoContrato,
-                    SystemSnapshot = BuildSystemSnapshot(systemLine)
-                });
-                continue;
-            }
-
-            if (reportLine != null && systemLine == null)
-            {
-                result.TotalOnlyInReport++;
-                result.Issues.Add(new MveReconciliationIssueResult
-                {
-                    SourceRowNumber = reportLine.SourceRowNumber,
-                    NumeroLinha = key,
-                    IssueType = "ONLY_IN_REPORT",
-                    Situation = "ausente no sistema",
-                    Severity = "WARNING",
-                    Syncable = false,
-                    ActionSuggestion = "Avaliar cadastro manual dessa linha",
-                    Notes = "A linha existe no relatório MVE, mas não foi encontrada na página Geral.",
-                    ReportStatus = reportLine.StatusLinha,
-                    ReportPlan = reportLine.PlanoLinha,
-                    ReportSnapshot = BuildReportSnapshot(reportLine)
-                });
-                continue;
-            }
-
             if (reportLine == null || systemLine == null)
             {
                 continue;
             }
 
+            matchedSystemLineIds.Add(systemLine.MobileLine.Id);
+            matchedReportRows.Add(reportLine.SourceRowNumber);
+
             var comparison = CompareMatchedLine(systemLine, reportLine);
-            if (comparison == null)
+            RegisterComparisonResult(result, comparison);
+        }
+
+        var unmatchedSystemLines = systemAggregates
+            .Where(x => !blockedSystemKeys.Contains(x.NumeroNormalizado))
+            .Where(x => !matchedSystemLineIds.Contains(x.MobileLine.Id))
+            .ToList();
+
+        var unmatchedReportLines = parsedFile.Lines
+            .Where(x => !blockedReportKeys.Contains(x.NumeroNormalizado))
+            .Where(x => !matchedReportRows.Contains(x.SourceRowNumber))
+            .ToList();
+
+        var chipMatchedSystemLineIds = new HashSet<Guid>();
+        var chipMatchedReportRows = new HashSet<int>();
+
+        var systemByChip = unmatchedSystemLines
+            .Where(x => !string.IsNullOrWhiteSpace(MveAuditNormalization.NullIfEmptyDigits(x.MobileLine.Chip)))
+            .GroupBy(x => MveAuditNormalization.OnlyDigits(x.MobileLine.Chip), StringComparer.Ordinal)
+            .ToDictionary(g => g.Key, g => g.ToList(), StringComparer.Ordinal);
+
+        var reportByChip = unmatchedReportLines
+            .Where(x => !string.IsNullOrWhiteSpace(MveAuditNormalization.NullIfEmptyDigits(x.Chip)))
+            .GroupBy(x => MveAuditNormalization.OnlyDigits(x.Chip), StringComparer.Ordinal)
+            .ToDictionary(g => g.Key, g => g.ToList(), StringComparer.Ordinal);
+
+        var chipKeys = systemByChip.Keys
+            .Intersect(reportByChip.Keys, StringComparer.Ordinal)
+            .OrderBy(key => key, StringComparer.Ordinal)
+            .ToList();
+
+        foreach (var chipKey in chipKeys)
+        {
+            var systemCandidates = systemByChip[chipKey];
+            var reportCandidates = reportByChip[chipKey];
+            if (systemCandidates.Count != 1 || reportCandidates.Count != 1)
             {
-                result.TotalConciliated++;
                 continue;
             }
 
-            result.Issues.Add(comparison);
+            var systemLine = systemCandidates[0];
-            if (comparison.Differences.Any(x => x.FieldKey == "status"))
+            var reportLine = reportCandidates[0];
-            {
-                result.TotalStatusDivergences++;
-            }
 
-            if (comparison.Differences.Any(x => x.FieldKey != "status" && x.Syncable))
+            chipMatchedSystemLineIds.Add(systemLine.MobileLine.Id);
-            {
+            chipMatchedReportRows.Add(reportLine.SourceRowNumber);
-                result.TotalDataDivergences++;
-            }
 
-            if (comparison.Syncable)
+            var comparison = CompareMatchedByChip(systemLine, reportLine);
+            RegisterComparisonResult(result, comparison);
+        }
+
+        foreach (var systemLine in unmatchedSystemLines.Where(x => !chipMatchedSystemLineIds.Contains(x.MobileLine.Id)))
+        {
+            result.TotalOnlyInSystem++;
+            result.Issues.Add(new MveReconciliationIssueResult
             {
-                result.TotalSyncableIssues++;
+                NumeroLinha = systemLine.NumeroNormalizado,
-            }
+                MobileLineId = systemLine.MobileLine.Id,
+                SystemItem = systemLine.MobileLine.Item,
+                IssueType = "ONLY_IN_SYSTEM",
+                Situation = "ausente no relatório",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Validar com a Vivo antes de alterar o cadastro",
+                Notes = "A linha existe no sistema, mas não foi encontrada no relatório MVE.",
+                SystemStatus = systemLine.MobileLine.Status,
+                SystemPlan = systemLine.MobileLine.PlanoContrato,
+                SystemSnapshot = BuildSystemSnapshot(systemLine)
+            });
+        }
+
+        foreach (var reportLine in unmatchedReportLines.Where(x => !chipMatchedReportRows.Contains(x.SourceRowNumber)))
+        {
+            result.TotalOnlyInReport++;
+            result.Issues.Add(new MveReconciliationIssueResult
+            {
+                SourceRowNumber = reportLine.SourceRowNumber,
+                NumeroLinha = reportLine.NumeroNormalizado,
+                IssueType = "ONLY_IN_REPORT",
+                Situation = "ausente no sistema",
+                Severity = "WARNING",
+                Syncable = false,
+                ActionSuggestion = "Avaliar cadastro manual dessa linha",
+                Notes = "A linha existe no relatório MVE, mas não foi encontrada na página Geral.",
+                ReportStatus = reportLine.StatusLinha,
+                ReportPlan = reportLine.PlanoLinha,
+                ReportSnapshot = BuildReportSnapshot(reportLine)
+            });
         }
 
         return result;
@@ -291,12 +321,104 @@ public sealed class MveReconciliationService
             });
         }
 
+        AddDifference(
+            differences,
+            "chip",
+            "Chip da linha",
+            systemSnapshot.Chip,
+            reportSnapshot.Chip,
+            syncable: true,
+            comparer: MveAuditNormalization.OnlyDigits);
+
         var hasUnknownStatus = !reportLine.StatusLinhaRecognized;
         if (differences.Count == 0 && !hasUnknownStatus)
         {
             return null;
         }
 
+        return BuildIssue(systemLine, reportLine, systemSnapshot, reportSnapshot, differences, hasUnknownStatus);
+    }
+
+    private static MveReconciliationIssueResult? CompareMatchedByChip(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine)
+    {
+        var systemSnapshot = BuildSystemSnapshot(systemLine);
+        var reportSnapshot = BuildReportSnapshot(reportLine);
+        var systemLocalNumber = MveAuditNormalization.ExtractPhoneLocalNumber(systemSnapshot.NumeroLinha);
+        var reportLocalNumber = MveAuditNormalization.ExtractPhoneLocalNumber(reportSnapshot.NumeroLinha);
+
+        if (!string.IsNullOrWhiteSpace(systemLocalNumber) &&
+            string.Equals(systemLocalNumber, reportLocalNumber, StringComparison.Ordinal))
+        {
+            return BuildDddReviewIssue(systemLine, reportLine, systemSnapshot, reportSnapshot);
+        }
+
+        var differences = new List<MveAuditDifferenceDto>();
+        AddDifference(
+            differences,
+            "line",
+            "Número da linha",
+            systemSnapshot.NumeroLinha,
+            reportSnapshot.NumeroLinha,
+            syncable: true,
+            comparer: MveAuditNormalization.OnlyDigits);
+
+        var systemStatus = MveAuditNormalization.NormalizeSystemStatus(systemSnapshot.StatusLinha);
+        if (!string.Equals(systemStatus.Key, reportLine.StatusLinhaKey, StringComparison.Ordinal))
+        {
+            differences.Add(new MveAuditDifferenceDto
+            {
+                FieldKey = "status",
+                Label = "Status da linha",
+                SystemValue = NullIfEmpty(systemSnapshot.StatusLinha),
+                ReportValue = NullIfEmpty(reportSnapshot.StatusLinha),
+                Syncable = true
+            });
+        }
+
+        var hasUnknownStatus = !reportLine.StatusLinhaRecognized;
+        if (differences.Count == 0 && !hasUnknownStatus)
+        {
+            return null;
+        }
+
+        return BuildIssue(systemLine, reportLine, systemSnapshot, reportSnapshot, differences, hasUnknownStatus);
+    }
+
+    private static void RegisterComparisonResult(MveReconciliationResult result, MveReconciliationIssueResult? comparison)
+    {
+        if (comparison == null)
+        {
+            result.TotalConciliated++;
+            return;
+        }
+
+        result.Issues.Add(comparison);
+        if (comparison.Differences.Any(x => x.FieldKey == "status"))
+        {
+            result.TotalStatusDivergences++;
+        }
+
+        if (comparison.Differences.Any(x => x.FieldKey != "status" && x.Syncable))
+        {
+            result.TotalDataDivergences++;
+        }
+
+        if (comparison.Syncable)
+        {
+            result.TotalSyncableIssues++;
+        }
+    }
+
+    private static MveReconciliationIssueResult BuildIssue(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine,
+        MveAuditSnapshotDto systemSnapshot,
+        MveAuditSnapshotDto reportSnapshot,
+        List<MveAuditDifferenceDto> differences,
+        bool hasUnknownStatus)
+    {
         var notes = new List<string>();
         if (hasUnknownStatus)
         {
@@ -304,8 +426,9 @@ public sealed class MveReconciliationService
         }
 
         var hasStatusDifference = differences.Any(x => x.FieldKey == "status");
-        var hasDataDifference = false;
+        var hasLineDifference = differences.Any(x => x.FieldKey == "line");
-        var issueType = hasStatusDifference ? "STATUS_DIVERGENCE" : "UNKNOWN_STATUS";
+        var hasChipDifference = differences.Any(x => x.FieldKey == "chip");
+        var hasDataDifference = differences.Any(x => x.FieldKey != "status" && x.Syncable);
 
         return new MveReconciliationIssueResult
         {
@@ -313,11 +436,11 @@ public sealed class MveReconciliationService
             NumeroLinha = reportLine.NumeroNormalizado,
             MobileLineId = systemLine.MobileLine.Id,
             SystemItem = systemLine.MobileLine.Item,
-            IssueType = issueType,
+            IssueType = ResolveIssueType(hasStatusDifference, hasLineDifference, hasChipDifference, hasUnknownStatus),
-            Situation = ResolveSituation(hasStatusDifference, hasDataDifference, hasUnknownStatus),
+            Situation = ResolveSituation(hasStatusDifference, hasLineDifference, hasChipDifference, hasUnknownStatus),
             Severity = ResolveSeverity(hasStatusDifference, hasDataDifference, hasUnknownStatus),
             Syncable = differences.Any(x => x.Syncable),
-            ActionSuggestion = ResolveActionSuggestion(hasStatusDifference, hasDataDifference, hasUnknownStatus),
+            ActionSuggestion = ResolveActionSuggestion(hasStatusDifference, hasLineDifference, hasChipDifference, hasUnknownStatus),
             Notes = notes.Count == 0 ? null : string.Join(" ", notes),
             SystemStatus = systemSnapshot.StatusLinha,
             ReportStatus = reportSnapshot.StatusLinha,
@@ -329,11 +452,92 @@ public sealed class MveReconciliationService
         };
     }
 
-    private static string ResolveSituation(bool hasStatusDifference, bool hasDataDifference, bool hasUnknownStatus)
+    private static MveReconciliationIssueResult BuildDddReviewIssue(
+        MveSystemLineAggregate systemLine,
+        MveParsedLine reportLine,
+        MveAuditSnapshotDto systemSnapshot,
+        MveAuditSnapshotDto reportSnapshot)
     {
-        if (hasStatusDifference && hasDataDifference)
+        return new MveReconciliationIssueResult
         {
-            return "divergência de status e cadastro";
+            SourceRowNumber = reportLine.SourceRowNumber,
+            NumeroLinha = reportLine.NumeroNormalizado,
+            MobileLineId = systemLine.MobileLine.Id,
+            SystemItem = systemLine.MobileLine.Item,
+            IssueType = "DDD_CHANGE_REVIEW",
+            Situation = "mudança de DDD detectada",
+            Severity = "WARNING",
+            Syncable = false,
+            ActionSuggestion = "Revisar manualmente na página Mureg antes de aplicar alterações",
+            Notes = "O mesmo chip foi encontrado com o mesmo número base, mas com DDD diferente. Esse cenário ainda não é atualizado automaticamente pelo MVE.",
+            SystemStatus = systemSnapshot.StatusLinha,
+            ReportStatus = reportSnapshot.StatusLinha,
+            SystemPlan = systemSnapshot.PlanoLinha,
+            ReportPlan = reportSnapshot.PlanoLinha,
+            SystemSnapshot = systemSnapshot,
+            ReportSnapshot = reportSnapshot,
+            Differences = new List<MveAuditDifferenceDto>
+            {
+                new()
+                {
+                    FieldKey = "ddd",
+                    Label = "DDD da linha",
+                    SystemValue = NullIfEmpty(MveAuditNormalization.ExtractPhoneDdd(systemSnapshot.NumeroLinha)),
+                    ReportValue = NullIfEmpty(MveAuditNormalization.ExtractPhoneDdd(reportSnapshot.NumeroLinha)),
+                    Syncable = false
+                }
+            }
+        };
+    }
+
+    private static string ResolveIssueType(
+        bool hasStatusDifference,
+        bool hasLineDifference,
+        bool hasChipDifference,
+        bool hasUnknownStatus)
+    {
+        if (hasLineDifference)
+        {
+            return "LINE_CHANGE_DETECTED";
+        }
+
+        if (hasChipDifference)
+        {
+            return "CHIP_CHANGE_DETECTED";
+        }
+
+        if (hasStatusDifference)
+        {
+            return "STATUS_DIVERGENCE";
+        }
+
+        return hasUnknownStatus ? "UNKNOWN_STATUS" : "ALIGNED";
+    }
+
+    private static string ResolveSituation(
+        bool hasStatusDifference,
+        bool hasLineDifference,
+        bool hasChipDifference,
+        bool hasUnknownStatus)
+    {
+        if (hasLineDifference && hasStatusDifference)
+        {
+            return "troca de número e status diferente";
+        }
+
+        if (hasLineDifference)
+        {
+            return "troca de número detectada";
+        }
+
+        if (hasChipDifference && hasStatusDifference)
+        {
+            return "troca de chip e status diferente";
+        }
+
+        if (hasChipDifference)
+        {
+            return "troca de chip detectada";
         }
 
         if (hasStatusDifference)
@@ -341,11 +545,6 @@ public sealed class MveReconciliationService
             return "divergência de status";
         }
 
-        if (hasDataDifference)
-        {
-            return "divergência de cadastro";
-        }
-
         return hasUnknownStatus ? "status desconhecido no relatório" : "alinhada";
     }
 
@@ -364,8 +563,32 @@ public sealed class MveReconciliationService
         return hasUnknownStatus ? "WARNING" : "INFO";
     }
 
-    private static string ResolveActionSuggestion(bool hasStatusDifference, bool hasDataDifference, bool hasUnknownStatus)
+    private static string ResolveActionSuggestion(
+        bool hasStatusDifference,
+        bool hasLineDifference,
+        bool hasChipDifference,
+        bool hasUnknownStatus)
     {
+        if (hasLineDifference && hasStatusDifference)
+        {
+            return "Atualizar linha e status da linha com base no MVE";
+        }
+
+        if (hasLineDifference)
+        {
+            return "Atualizar a linha cadastrada com base no chip informado no MVE";
+        }
+
+        if (hasChipDifference && hasStatusDifference)
+        {
+            return "Atualizar chip e status da linha com base no MVE";
+        }
+
+        if (hasChipDifference)
+        {
+            return "Atualizar o chip da linha com base no MVE";
+        }
+
         if (hasStatusDifference)
         {
             return "Atualizar status da linha com base no MVE";

line-gestao-api.Tests/SystemTenantIntegrationTests.cs

@@ -5,9 +5,11 @@ using line_gestao_api.Data;
 using line_gestao_api.Dtos;
 using line_gestao_api.Models;
 using line_gestao_api.Services;
+using Microsoft.AspNetCore.Hosting;
 using Microsoft.AspNetCore.Identity;
 using Microsoft.AspNetCore.Mvc.Testing;
 using Microsoft.EntityFrameworkCore;
+using Microsoft.EntityFrameworkCore.Infrastructure;
 using Microsoft.Extensions.Configuration;
 using Microsoft.Extensions.DependencyInjection;
 using Microsoft.Extensions.DependencyInjection.Extensions;
@@ -324,6 +326,7 @@ public class SystemTenantIntegrationTests
 
                 services.RemoveAll<AppDbContext>();
                 services.RemoveAll<DbContextOptions<AppDbContext>>();
+                services.RemoveAll<IDbContextOptionsConfiguration<AppDbContext>>();
 
                 services.AddDbContext<AppDbContext>(options =>
                 {