OmniBoard/app/Http/Controllers/Api/AmiEventController.php

<?php

namespace App\Http\Controllers\Api;

use App\Http\Controllers\Controller;
use Illuminate\Http\Request;
use App\Models\Tenant;
use App\Models\Queue;
use App\Models\WaitingList;
use App\Models\DailyMetric;
use Carbon\Carbon;
use App\Events\DashboardUpdate;

class AmiEventController extends Controller
{
    public function handle(Request $request)
    {
        $token = $request->header('X-Tenant-Token');
        $tenant = Tenant::where('api_key', $token)->first();

        if (!$tenant) {
            return response()->json(['error' => 'Unauthorized'], 401);
        }

        $data = $request->all();
        $eventName = $data['Event'] ?? null;
        $queueName = $data['Queue'] ?? null;

        if (!$eventName || !$queueName) {
            return response()->json(['status' => 'ignored']);
        }

        $queue = Queue::where('tenant_id', $tenant->id)
            ->where('source_id', $queueName) // Procura "08000" na coluna source_id
            ->first();;

        if (!$queue) {
            return response()->json(['error' => 'Fila não encontrada'], 404);
        }

        switch ($eventName) {
            case 'QueueCallerJoin':
                $this->handleJoin($queue, $data);
                break;
            case 'AgentConnect':
                $this->handleConnect($queue, $data);
                break;
            case 'AgentComplete': // Ou QueueCallerLeave com TalkTime
                $this->handleComplete($queue, $data);
                break;
            case 'QueueCallerAbandon':
                $this->handleAbandon($queue, $data);
                break;
        }

        return response()->json(['status' => 'success']);
    }


    private function handleJoin($queue, $data)
    {
        WaitingList::create([
            'tenant_id' => $queue->tenant_id, // <--- ADICIONE ESTA LINHA
            'queue_id' => $queue->id,
            'caller_number' => $data['CallerIDNum'],
            'caller_name' => $data['CallerIDName'] ?? 'Desconhecido',
            'entered_at' => now(),
        ]);

        $this->updateMetric($queue, 'received_count', 1);
        $this->broadcastUpdate($queue);
    }

    private function handleConnect($queue, $data)
    {
        WaitingList::where('queue_id', $queue->id)
            ->where('caller_number', $data['CallerIDNum'])
            ->delete();

        $metric = $this->getTodayMetric($queue);
        $holdTime = intval($data['HoldTime'] ?? 0);

        $newAvg = (($metric->avg_wait_time * $metric->answered_count) + $holdTime) / ($metric->answered_count + 1);

        $metric->avg_wait_time = $newAvg;
        $metric->answered_count += 1;
        $metric->save();
        $this->broadcastUpdate($queue);
    }

    private function handleComplete($queue, $data)
    {
        $talkTime = intval($data['TalkTime'] ?? 0);
        $metric = $this->getTodayMetric($queue);

        if ($metric->answered_count > 0) {
            $newAvg = (($metric->avg_talk_time * ($metric->answered_count - 1)) + $talkTime) / $metric->answered_count;
            $metric->avg_talk_time = $newAvg;
            $metric->save();
        }
        $this->broadcastUpdate($queue);
    }

    private function handleAbandon($queue, $data)
    {
        WaitingList::where('queue_id', $queue->id)
            ->where('caller_number', $data['CallerIDNum'])
            ->delete();

        $this->updateMetric($queue, 'abandoned_count', 1);
        $this->broadcastUpdate($queue);
    }

    private function getTodayMetric($queue)
    {
        return DailyMetric::firstOrCreate(
            [
                'queue_id' => $queue->id,
                'date' => Carbon::today()
            ],
            [
                'tenant_id' => $queue->tenant_id,
                'received_count' => 0,
                'answered_count' => 0,
                'abandoned_count' => 0
            ]
        );
    }

    private function updateMetric($queue, $field, $value)
    {
        $metric = $this->getTodayMetric($queue);
        $metric->increment($field, $value);
    }
    private function broadcastUpdate($queue)
    {
        // Dispara o evento apenas para o Tenant dono da fila
        broadcast(new DashboardUpdate($queue->tenant_id));
    }
}