mirror of https://github.com/Lukibeg/OmniBoard.git
101 lines
4.1 KiB
PHP
101 lines
4.1 KiB
PHP
<?php
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// database/migrations/xxxx_create_omniboard_schema.php
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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use Illuminate\Support\Facades\Schema;
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return new class extends Migration
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{
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public function up()
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{
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// 1. Tenants (Clientes SaaS)
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Schema::create('tenants', function (Blueprint $table) {
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$table->id();
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$table->string('name');
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$table->string('api_key')->unique(); // Token para o Agente Local
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$table->timestamps();
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});
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// 2. Queues (Filas de Voz ou Chat)
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Schema::create('queues', function (Blueprint $table) {
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$table->id();
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$table->foreignId('tenant_id')->constrained()->cascadeOnDelete();
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$table->string('name')->nullable();
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$table->string('type')->default('voice'); // voice, whatsapp
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$table->string('source_id')->nullable(); // ID no Asterisk/Helena
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$table->integer('sla_threshold')->default(20); // Meta de SLA em segundos
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$table->timestamps();
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});
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// 3. Agents (Atendentes)
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Schema::create('agents', function (Blueprint $table) {
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$table->id();
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$table->foreignId('tenant_id')->constrained()->cascadeOnDelete();
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$table->string('name');
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$table->string('extension')->nullable();
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$table->enum('status', ['available', 'paused', 'talking', 'offline'])->default('offline');
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$table->timestamp('last_status_change')->useCurrent();
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$table->timestamps();
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});
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// 4. Calls (Histórico detalhado)
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Schema::create('calls', function (Blueprint $table) {
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$table->uuid('id')->primary();
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$table->foreignId('tenant_id')->constrained()->cascadeOnDelete();
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$table->foreignId('queue_id')->constrained()->cascadeOnDelete();
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$table->foreignId('agent_id')->nullable()->constrained('agents');
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$table->string('caller_id'); // Telefone ou Nome
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$table->enum('status', ['waiting', 'answered', 'abandoned']);
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$table->integer('wait_time')->default(0); // Segundos na fila
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$table->integer('talk_time')->default(0); // Segundos falando
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$table->timestamp('entered_at');
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$table->timestamp('finished_at')->nullable();
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$table->timestamps();
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});
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// 5. Daily Metrics (Snapshot consolidado para o Dashboard carregar rápido)
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Schema::create('daily_metrics', function (Blueprint $table) {
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$table->id();
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$table->foreignId('queue_id')->constrained()->cascadeOnDelete();
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$table->date('date');
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// Métricas visíveis na imagem
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$table->integer('received_count')->default(0);
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$table->integer('answered_count')->default(0);
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$table->integer('abandoned_count')->default(0);
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$table->decimal('sla_percentage', 5, 2)->default(0); // Ex: 96.50
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$table->integer('avg_wait_time')->default(0); // Em segundos
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$table->integer('avg_talk_time')->default(0); // Em segundos
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$table->integer('max_wait_time')->default(0); // Em segundos
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$table->integer('transferred_count')->default(0);
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$table->timestamps();
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// Garante uma métrica por fila por dia
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$table->unique(['queue_id', 'date']);
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});
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// 6. Waiting List (Barra lateral "Próximos Atendimentos")
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Schema::create('waiting_list', function (Blueprint $table) {
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$table->id();
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$table->foreignId('queue_id')->constrained()->cascadeOnDelete();
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$table->string('caller_name')->nullable();
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$table->string('caller_number');
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$table->timestamp('entered_at');
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$table->integer('attempt_count')->default(1);
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$table->timestamps();
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});
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}
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public function down()
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{
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Schema::dropIfExists('waiting_list');
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Schema::dropIfExists('daily_metrics');
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Schema::dropIfExists('calls');
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Schema::dropIfExists('agents');
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Schema::dropIfExists('queues');
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Schema::dropIfExists('tenants');
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}
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};
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